Hero Electric Complaints & Reviews

On Tambaram hero electric service center I have dropped my vehicle on 22.03.23 for controller failure issue still not resolved and they don't have spare onhand and they told that they ordered and it will reach after 20 days only. Is it takes 20 days for one part change? Kindly check and resolve ASAP...

I am warman repering and company erection...

Display of the bike not working on the day of delivery and Krishna Sai automobile took the bike to showroom and analysing what is the issue from 5 hours and could not find issue. When I asked what should be the process if issue not resolved to my satisfaction..surprisingly no answer from dealer...either new replacement ...I think Hero itself do not have a standard process it seems to guide dealers

Vehicle: Hero Optima CX single...

Every time problem with service
again and again getting new problems after getting for service centre.

When I was buy on that time itself not doing good service

Very bad service and product...

Driving in frunt farrak breaked...

Dear Sir
Mene hero optima scooty ki service 15/03/23 last time krwai h but service ke next day se meri scooty me kafi problem agyi h mujhe scooty purchase kiye 8-9 month hue h abhi tak scooty ki relay 2 bar bourn ho gyi h or connecter wire bhi bourn ho raha h change krne pe payment lete h or iska koi proper solution nhi ho raha or bohot shi kmiya arhi h very poor scooty and very poor service please help....

I have Hero Optima CX. This is about overall experience with Hero Electric.
In 4th month my battery stopped charging suddenly and when I visit service center, they found that battery is dead. It took almost 2 months to get replaced battery. This is around 160-170 day when I got replaced battery. Second free servicing was due on 190 day from purchase. So I told please do the servicing on 170th day only (when I was there for collecting...

6 months ago I had returned to the motor service center in Ambikapur due to motor failure, which was returned after 6 months after getting the service done and how many times I was told that my car's battery is bad but its service is not being provided. Due to which I have a lot of trouble with the service, so my vehicle should be replaced and the appropriate amount should be provided so that I can buy another vehicle whose service is good....

Dear Consumer Forum,

I am writing to bring to your attention the unethical and negligent behavior of Sumitra Motors, the dealership from whom I purchased a Hero Electric Photon HX scooty in Patna. I have been facing several manufacturing defects with the product since the beginning, which have not been resolved despite numerous complaints and reports to the dealership.

One of the major defects is that the charging...

Dear sir / madam
i am very sad to buy the hreo electric nyx scooty, because the scooty problem house, i mean no battery backup, no milage, no service, take service centre, today my scooty no running 80km, both battery backup, dealer pass the five times problem, says no serious problem. I want to action for service centre incharge, please solve my problem, other than viral the sosial website, no blame for me. Or legal notice for bad...

Dear sir i replace all batteries of my hero optima on 13/06/2022. But after 8 months batteries are not working. Batteries puffed. I contact the dealer . I requesting for change of battery. But dealer ignoring my problem with bad behaviour.please help me.....

Hello i have complain against your one of dealer golden motors tonk road Jaipur.
Two months before my hero electric vehicle no RJ14 KY 2516 meet with accident i went to the dealers they told me to use the vehicle for some days because parts are not available
We waited for 1 month but no response received again i want to there in January 4 they
Said they will give me after claim after 2, 3 days I received message of...

Dear sir,

I'm very dissatisfied to your service team. After purchasing of vehicle we observed a lot of issue in this vehicle in 2 months just like
1. low beam headlight not work
2. Also low beam headlight goes upper direction
3. front Rhs shocker leakage.
4.Dicky proper not work
5. Reverse & walking switch not work proper
All problems are manufacturing issue no any external damages....

Dear sir I purchased a hero e bike photon from your Sri ganganagar dealer and last month motor of bike was defaulted so I contacted to dealer and he dispatch the motor to company on 24 Jan 2023, but after a month still I don't receive my new motor, sir I have only this one vehicle so please tell me that when I will get my replaced motor
Ashok Kumar
Raisinghnagar
Mob no.[protected]...

Dear sir/mam

I have subimitted by non working charger at hero electric dealership in decemeber 2022 at sayed nangloi dealership named TK MOTORS.

After 2 months i am still not got replacement for my charger facing big issue in charging my battery due to it .

I request you to Kindly look into the matter and try to solve it on my behalf.

My vhecile and personal details were give below.br...

2/1/23 ko mene optima hx bike motor replace ke liye diya tha per aaj 1 month 20days hogay koi problem sunta hi nhinhe lakulish hero electric subhanpura vadodara Gujarat...

My hero electric bike is at the Chennai Eco service center perungalathur for the past one week to check the motor. It's the very worst and has poor service.
The battery I have ordered on Nov'2022 but to date, I didn't get any proper response from the team.

It's the worst and bad experience in this service center....

I have brought this EV in November 2022 and now its been 4 months and out of 4 months its battery got dead by JERK jump on speed braker and now by 3 months we r requesting for new months.. and staff of service showroom of chandigarh road is so much pathetic that they didn't give any concern and just put lower model battery just for the sake of that we have resolved ur issue. But it dont charge fully. And now im again keeps on requesting...

Greeting,
Battery No. B-0024
Location : Ferozepur, Punjab

I have issue in my Heroelectric Battery and after Long process battery was approved on dated Jan 6, 2023. After that i have not received Replaced battery,
Agent giving promises about this week battery will dispatch but after a 2 month still waiting for replaced battery.
Very Bad experience i am facing with Hero Electric.
Hopping...

While driving my hero optima Ev it suddenly stopped and now I am not able to start. It's totally dead even though it is fully charged. Even previously it was not showing proper details on dashboard like percentage of battery remaining but I ignored. I want urgent resolution on this...