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Hero Electric Complaints & Reviews

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Updated: Sep 24, 2025
Complaints 681
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35
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Bad 😕 It seems that Hero Electric has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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A
Akash Borah
from Nagaon, Assam
Jul 31, 2023
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Address: Khutikatia, Nagaon, Assam

Bought around 10 months ago Hero Optima CX ER and during this period I had to visit service center for more than 10 times for various problems regarding battery, light, mileage, speed, etc. etc. Had to face serious problem in the mid of my journey several times. Though service center is very good and quite responsive, still I can't bear all these trouble anymore. Want my hard earned money back because I can't lose them like this. Feels like I had bought a second hand vehicle instead of new one. Very traumatic experience with Hero electric. Please help!
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    A
    Aakhiljs
    from Chennai, Tamil Nadu
    Jul 27, 2023
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    Address: No. 31/1 Kundrathur-Mangadu Main Road, Kollachery Village, Kundrathur, Chennai l-600069

    My Hero Electric Optima CX ER Display not working
    I gave my Scooter for service at Sams E-Bike Pvt. Ltd. No37/1 Kundrathur-Mangadu Main Road Kollachery Village, Kundrathur, Chennai-600069
    The service professional Refused to replace it under warranty saying he hasn't still received his previous warranty claims and cannot take any more warranty claims
    Hero Electric customer support has been notified about the posted complaint.
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      I
      iwphox
      Jul 23, 2023
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      Address: 104 dilchand vihar, usha kiran lane, judges colony

      To Whom It May Concern,

      I am writing to bring to your immediate attention the unresolved issue with my scooty battery replacement. On[protected], I filed a complaint (Complaint Number: B0136) at Hero Electric Sumitra Motors in Patna.

      Regrettably, the customer service manager's behavior has been unacceptably rude, and despite multiple visits, my calls have gone unanswered, and I am yet to receive any assistance with the matter.

      As my primary mode of transportation, the prolonged delay in battery replacement is causing severe inconvenience. I urgently request your intervention to resolve this matter promptly and provide the necessary support.

      Your urgent attention to this issue is appreciated.

      Sincerely,

      Shubham Saurav
      Hero Electric customer support has been notified about the posted complaint.
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        D
        Dr. Ajinkya Joshi
        Jul 17, 2023
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        Dear Sir / Madam,

        I am still waiting for the battery replacement of my two wheeler - Hero Optima. I am waiting for the replacement since December 2022.

        How long will I have to wait for the battery replacement? Sorry to say but I am tired of the answers (from Customer care - ccare.[protected]@heroco.com) that the team is working on the battery replacement issue.

        I expect an exact schedule for the battery replacement.

        I once again request you to address the issue immediately.

        The two wheeler was purchased from Indira agency Nashik.

        Regards,

        Ajinkya Joshi
        Nashik, Maharashtra
        [protected]@rediffmail.com
        Hero Electric customer support has been notified about the posted complaint.
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          K
          Kishan Gopal Taparia
          from Nokha, Rajasthan
          Jul 16, 2023
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          Address: B 54, Jyoti Chowk jorawarapura Nokha

          I purchase a Electric Scooter from Shri Sambhav Motors Bikaner in January 2022 at the time of Sale the seller is Agree to give service at Our Station which is Nokha approx 60 kms from Bikaner
          After approx 5 6 month Vehicle is completely Disturbed and I call many time but they didn't consider our calls and argue about to send the vehicles at Bikaner and after sending vehicles they took approx 10 day yo return the Same now since last 6 month same situation is their I call many time visit showroom also but they Didn't consider And asked is to sale the vehicles or threw the vehicle and said that they are unable to give serives in any condition

          I am completely harassed and decide to complain in Consumer forum
          Hero Electric customer support has been notified about the posted complaint.
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            N
            [email protected]
            from Nokha, Rajasthan
            Jul 16, 2023
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            Address: Nokha

            I purchase a Electric Scooter from Shri Sambhav Motors Bikaner in January 2022 at the time of Sale the seller is Agree to give service at Our Station which is Nokha approx 60 kms from Bikaner
            After approx 5 6 month Vehicle is completely Disturbed and I call many time but they didn't consider our calls and argue about to send the vehicles at Bikaner and after sending vehicles they took approx 10 day to return the Same now since last 6 month same situation is their I call many time visit showroom also but they Didn't consider And asked is to sale the vehicles or threw the vehicle and said that they are unable to give serives in any condition

            I am completely harassed and decide to complain in Consumer forum
            Hero Electric customer support has been notified about the posted complaint.
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              K
              Kishan Gopal Taparia
              from Nokha, Rajasthan
              Jul 16, 2023
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              Address: B54, Jyoti Chowk Jorawarapura Nokha, Bikaner, Rajasthan

              I purchase a Electric Scooter from Shri Sambhav Motors Bikaner in January 2022 at the time of Sale the seller is Agree to give service at Our Station which is Nokha approx 60 kms from Bikaner
              After approx 5 6 month Vehicle is completely Disturbed and I call many time but they didn't consider our calls and argue about to send the vehicles at Bikaner and after sending vehicles they took approx 10 day to return the Same now since last 6 month same situation is their I call many time visit showroom also but they Didn't consider And asked is to sale the vehicles or threw the vehicle and said that they are unable to give service in any condition

              I am completely harassed and decide to complain in Consumer forum
              Hero Electric customer support has been notified about the posted complaint.
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                P
                Pankajnokha
                from Nokha, Rajasthan
                Jul 16, 2023
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                Address: Bikaner

                I purchase a Electric Scooter from Shri Sambhav Motors Bikaner in January 2022 at the time of Sale the seller is Agree to give service at Our Station which is Nokha approx 60 kms from Bikaner
                After approx 5 6 month Vehicle is completely Disturbed and I call many time but they didn't consider our calls and argue about to send the vehicles at Bikaner and after sending vehicles they took approx 10 day to return the Same now since last 6 month same situation is their I call many time visit showroom also but they Didn't consider And asked is to sale the vehicles or threw the vehicle and said that they are unable to give serives in any condition

                I am completely harassed and decide to complain in Consumer forum
                Hero Electric customer support has been notified about the posted complaint.
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                  C
                  Chandra Shekhar Kedia
                  Jul 9, 2023
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                  Address: Kolkata

                  I have some problem in my nyx scooty,
                  I have given to your baguihati, Kolkata showroom.
                  They received my scooty, and tell repair will within 3days, but 5days have been passed, no postive reply yet to be made,
                  They are saying call After 5days,
                  They say to take my scooty back, as they have no time to repair.
                  Instead of saling new scooty you have to work out for after sales service.
                  Awaiting for your response.
                  Hero Electric customer support has been notified about the posted complaint.
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                    G
                    Ganu2010
                    from Hajipur, Bihar
                    Jul 8, 2023
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                    My complain no. 3448050 is not solved
                    Hero Electric customer support has been notified about the posted complaint.
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                      G
                      Ganu2010
                      from Hajipur, Bihar
                      Jul 4, 2023
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                      Address: Village-bedaulia, post-bedaulia pincode-844505

                      Sir I'm Ajay kumar my mobile no. Is [protected] and email id [protected]@gmail.com invoice no. saepl/20-21/0148 and purchase date is 28th December, 2020 in my vehicle many defects reported to sneha hero electric patna gstin no. 10aaycs40067e1z2. But they are not co-operative please take necessary action for this otherwise I will go to consumer forum. Request acknowledge immediately on my mobile no. and e-mail id. The staff of sneha hero electric is not responding.
                      Hero Electric customer support has been notified about the posted complaint.
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                        A
                        ayush488
                        from Bhilai, Chhattisgarh
                        Jun 28, 2023
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                        Address: Hero Electric Vehicles Pvt. Ltd. #57, Udyog Vihar, Phase IV Sector 18, Gurugram 122015, Haryana

                        Date of Purchase: 05/03/2023
                        Model : Optima CX
                        Color: Grey
                        Owner Name: Tara Patel
                        Booklet No. : 882247
                        Chassis No: 8529
                        Motor No: HENY[protected]
                        Issue: On 26/06/23 the vehicle got problem with its DC and Meter screen. Upon checking engineer says both need to be replaced and paid for. There is no fault of mine in this. The vehicle has been only 3 months since purchase and it is getting into such major issues. I cannot pay for something which is not my fault. The company needs to take care of this issue.
                        Hero Electric customer support has been notified about the posted complaint.
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                          K
                          karansinhthakur
                          Jun 28, 2023
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                          Dear Sir,

                          We have bought ATRIA ELECTRIC SOOTER from Lakulish Motors, Ellora Park, Vadodara, Gujarat. on the name of BALVANTSINH SLATANSINH BARIA.

                          Our scooter with dealer for repair and waiting to replace the Battery Part (Under Warranty) since last 1 Month. we have following up with dealer since longtime and according to Dealer part not yet supplied from company and they don't know it will take how many days to reach the part to dealership.

                          We are really disappointed from your company, and answer we got from your dealer, really very pathetic service of HERO ELECTRIC, we have bought 2 scooter from your company, and the service experience is very bad.

                          Please take this matter seriously and do the necessary action immediately to solve the issue, otherwise will escalate the matter to next level.
                          Hero Electric customer support has been notified about the posted complaint.
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                            G
                            Gulyani
                            from Delhi, Delhi
                            Jun 27, 2023
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                            Address: Paschim vihar, Delhi

                            I have electric scooty Hero optima HX. I had registered complaint on 8-6-2023, they said controller is faulty as per service dealer paschim vihar Delhi. Still I didn't get any complaint number or update.
                            Hero Electric customer support has been notified about the posted complaint.
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                              S
                              Srikant88
                              Jun 23, 2023
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                              Address: Dhenkanal

                              I have given my elec bike optima hs 500 ER for SERVICE at M/S Shri SAI Scooter house -dhenkanal, Odisha since the last 30 days . THE Problem was motor of the vehicle got stuck on running But the vehicle motor is not available at the dealer. Please call me [protected], No response from dealer, Very bad service from Hero Electric, I have attached RC copy and vehicle insurance copy FYI, Please do the needful at the earliest. OR else I will raise a FIR in the consumer forum.
                              Owner Name : SRIKANT KUMAR SAHOO
                              Registration Number : OD06L0023
                              Chassis Number : MEPHEHPSB129L6047
                              Engine Number : HENY[protected]
                              Hero Electric customer support has been notified about the posted complaint.
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                                M
                                mrshahind
                                from Ahmedabad, Gujarat
                                Jun 13, 2023
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                                Address: b 7, nivid appt, jethabhai park, paldi , ahmedabad

                                I have purchased hero atria last year, after 1 to 2 months i am facing issue of battery indicatior.
                                i have not received any low battery indication, sometime my e vehicle is discharged on the road even battery is full as per indicator.
                                i already mail for the same but no response

                                i dont recommend to buy
                                Hero Electric customer support has been notified about the posted complaint.
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                                  A
                                  Annabinnyy
                                  Jun 13, 2023
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                                  Address: Hero electric scooters M and M motors , kaloor , Ernakulam

                                  I have requested for battery replacement ( both ) on January 2023. Till now it's not been done. It's been 5 months. Many calls have been made. The dealer is not at all cooperating. They give lame excuses all the time
                                  Hero Electric customer support has been notified about the posted complaint.
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                                    G
                                    Gaura Paraswani
                                    Jun 9, 2023
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                                    I have cruze 2015model I purchased in Oct2015 that time which battery fitted its damaged after running 11months company replaced its U/w but again battery damaged 10months that time i pay for battery approx Rs.9000. After that jhad purchased the battery in 2021 in Rs.12500 but this battery damaged after 10 months and again replaced battery U/w but next battery damaged after running only 9months . how can possible running only 9 to 10 months . I want to replaced my bike battery without any cost and check the dealers hand I already complained in ur toll-free nos. But no responce sorry to say your service is very bad
                                    Hero Electric customer support has been notified about the posted complaint.
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                                      M
                                      Manogaran b
                                      Jun 9, 2023
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                                      Address: avadi Chennai -55

                                      Electric scooter purchased last year August 2022.
                                      since then 3 times battery fault...
                                      no response from company as well as show room side...
                                      need to refund my money...
                                      Hero Electric customer support has been notified about the posted complaint.
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                                        I
                                        Ishan Prajapati
                                        from Varanasi, Uttar Pradesh
                                        Jun 6, 2023
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                                        Address: Lata eco electric vehicles SA 20/163-A Panchkoshi Chauraha, Paigambarpur, Varanasi, Uttar Pradesh 221007

                                        I've already complained 20 days ago
                                        But got no response from hero electric
                                        It's been more than 45 days since I've claimed for the replacement
                                        Worst service
                                        Fraud dealers and company
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