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Hero Electric Complaints & Reviews

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Updated: Jul 17, 2024
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Hero Electric reviews & complaints page 7

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G
Ganu2010
from Hajipur, Bihar
Jul 4, 2023
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Recurrent defect in my scooty nyx hx

Address: Village-bedaulia, post-bedaulia pincode-844505

Sir I'm Ajay kumar my mobile no. Is [protected] and email id [protected]@gmail.com invoice no. saepl/20-21/0148 and purchase date is 28th December, 2020 in my vehicle many defects reported to sneha hero electric patna gstin no. 10aaycs40067e1z2. But they are not co-operative please take necessary action for this otherwise I will go to consumer forum. Request acknowledge immediately on my mobile no. and e-mail id. The staff of sneha hero...
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A
ayush488
from Bhilai, Chhattisgarh
Jun 28, 2023
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Optima CX screen and DC failure

Address: Hero Electric Vehicles Pvt. Ltd. #57, Udyog Vihar, Phase IV Sector 18, Gurugram 122015, Haryana

Date of Purchase: 05/03/2023
Model : Optima CX
Color: Grey
Owner Name: Tara Patel
Booklet No. : 882247
Chassis No: 8529
Motor No: HENY[protected]
Issue: On 26/06/23 the vehicle got problem with its DC and Meter screen. Upon checking engineer says both need to be replaced and paid for. There is no fault of mine in this. The vehicle has been only 3 months since purchase and it is getting into...
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Dear Sir,

We have bought ATRIA ELECTRIC SOOTER from Lakulish Motors, Ellora Park, Vadodara, Gujarat. on the name of BALVANTSINH SLATANSINH BARIA.

Our scooter with dealer for repair and waiting to replace the Battery Part (Under Warranty) since last 1 Month. we have following up with dealer since longtime and according to Dealer part not yet supplied from company and they don't know it will take how many days...
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G
Gulyani
from Delhi, Delhi
Jun 27, 2023
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Controller faulty

Address: Paschim vihar, Delhi

I have electric scooty Hero optima HX. I had registered complaint on 8-6-2023, they said controller is faulty as per service dealer paschim vihar Delhi. Still I didn't get any complaint number or update....
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S
Srikant88
Jun 23, 2023
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Electric Bike-OPTIMA HS500 ER (MOTOR ISSUE)

Address: Dhenkanal

I have given my elec bike optima hs 500 ER for SERVICE at M/S Shri SAI Scooter house -dhenkanal, Odisha since the last 30 days . THE Problem was motor of the vehicle got stuck on running But the vehicle motor is not available at the dealer. Please call me [protected], No response from dealer, Very bad service from Hero Electric, I have attached RC copy and vehicle insurance copy FYI, Please do the needful at the earliest. OR else I will raise...
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M
mrshahind
from Ahmedabad, Gujarat
Jun 13, 2023
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Issue in Battery indicator

Address: b 7, nivid appt, jethabhai park, paldi , ahmedabad

I have purchased hero atria last year, after 1 to 2 months i am facing issue of battery indicatior.
i have not received any low battery indication, sometime my e vehicle is discharged on the road even battery is full as per indicator.
i already mail for the same but no response

i dont recommend to buy...
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A
Annabinnyy
Jun 13, 2023
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Delay in battery replacement

Address: Hero electric scooters M and M motors , kaloor , Ernakulam

I have requested for battery replacement ( both ) on January 2023. Till now it's not been done. It's been 5 months. Many calls have been made. The dealer is not at all cooperating. They give lame excuses all the time...
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G
Gaura Paraswani
Jun 9, 2023
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Problem in battery

I have cruze 2015model I purchased in Oct2015 that time which battery fitted its damaged after running 11months company replaced its U/w but again battery damaged 10months that time i pay for battery approx Rs.9000. After that jhad purchased the battery in 2021 in Rs.12500 but this battery damaged after 10 months and again replaced battery U/w but next battery damaged after running only 9months . how can possible running only 9 to 10 months...
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M
Manogaran b
Jun 9, 2023
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Battery fault

Address: avadi Chennai -55

Electric scooter purchased last year August 2022.
since then 3 times battery fault...
no response from company as well as show room side...
need to refund my money......
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I
Ishan Prajapati
from Varanasi, Uttar Pradesh
Jun 6, 2023
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Hero Optima CX battery and ecu replacement

Address: Lata eco electric vehicles SA 20/163-A Panchkoshi Chauraha, Paigambarpur, Varanasi, Uttar Pradesh 221007

I've already complained 20 days ago
But got no response from hero electric
It's been more than 45 days since I've claimed for the replacement
Worst service
Fraud dealers and company...
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S
Santokj
from Thrissur, Kerala
May 29, 2023
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Ignition not working

Address: Kannanaikkal H, Vattanathra P O, Kallur Amballur Thrissur 680302

While swtiching on fuse of the scooter there produce white smoke and burnt smell from near by fuse...
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U
Uddhav Dhondiram Sonawane
May 27, 2023
May 27, 2023
This thread was updated on May 27, 2023
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Hero electric optima mod scooter battery

Hello my name is uddhav Dhondiram sonawane i have optima model schooter recently out of two battery one got faulty so it is in warranty so i submitted to hero electric showroom aurangabad mondha naka in April month but still not get New battery
when i got new battery to me...
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P
potnuruchandan@gmail.com
May 23, 2023
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Lock set problem of hero optima

Address: Ankur Motors in Tar Bund, Address: Plot No 10 & 11, Venkatramana Complex Tadbund X Roads, Secunderabad, opp. Pakwaan Restaurant, Hyderabad, Telangana

MAIL - 1) I have taken hero optima electric bike in oct 22 not completed at least 1 year also suddenly lock come out with key and my handle locked am at out side of my home. i approached ankur motors thadban, sec bad same day i approched them but my problem not not sort out by them they are telling different different reason, lock set not available in our showroom it will take time like they replied, their service also not giving proper guide...
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K
karimullashaik81
from badvel, Andhra Pradesh
May 23, 2023
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Vehicle(Hero electric photon) stopped working

Address: Badvel

I bought the vehicle hero electric photon in Feb 2022(Rego number: AP39 MG 1948), the vehicle stopped working. The vehicle is at the service centre in kadapa(Pin code: 516001), they say the issue is with the controller and ask us to pay Rs.6000 to fix it. I have checked with the hero electric customer care and they say it is covered under warranty for 3 years. Show room manager says the controller comes with 1 year warrany and ask us to pay...
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M
Mujaffer Akeel Qureshi
May 21, 2023
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Subsidy Not Receive

I am purchase Hero Optima CX on 30 Aug 2023 in janjgir .CG Government 10% subsidy Not recive, i'm contact Hero electric showroom Janjgir & Bsp but the are not resolve my issue. Other person get subsidy but my subsidy is not recive.. Please resolve my problem....
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M
maneesh.tgt
from New Delhi, Delhi
May 20, 2023
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Regarding poor quality of hero electric scooter optima dual battery.

Address: New delhi

मैंने तिलक नगर दिल्ली से न्यू गोल्डन स्टोर से हीरो इलेक्ट्रिक स्कूटर ऑप्टिमा ड्यूल बैटरी नोबबर 2022 में।खरीदा था। स्कूटर की क्वालिटी बहुत ज्यादा खराब है। स्कूटर में केवल...
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A
ashisrivastavasunny
May 20, 2023
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Speed Issue with my Hero Optima

Address: Anmol auto Ghaziabad

Hi,
I bought a Hero Optima HX on[protected] and got issue as below
1- Meter stopped working with in 2 months and replaced by Dealer with older one which is very pathetic look
2-Battery changed button stopped working in one month and it is replaced by dealer after paid 500 rs but it is still not working
3-Speed Issue as meter is showing 45 KPH but actually it running 25 KPH .I log this complaint 6 month before...
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I
Ishan Prajapati
from Varanasi, Uttar Pradesh
May 18, 2023
May 22, 2023
This thread was updated on May 22, 2023
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Hero Optima CX

Address: LATA ECO VEHICLES DEALER- HERO ELECTRIC VEHICLES PVT. LTD SA 20/163-A Panchkoshi Chauraha, Paigambarpur, Varanasi, Uttar Pradesh 221007

I have bought hero optima CX on 30-03-23 and after twenty days there was issue in battery and ecu i was promised to replace but they didn't replace it and it's been more than 23 days since I have given my scooty in their showroom...
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B
bajr
from Faridabad, Haryana
May 17, 2023
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Hero optima lx motor stuck

Address: faridabad

My scooty motor not running properlly some time motor run time shocked
2 time my father accident when driveing because motor between running stucked . hero dealer RS Sales 5 no. n.i.t faridabad owner told company policy when motor fully jamed then company taken action whether family member died driveing time rs sales talking behaviour not good.
please take action and resolve...
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A
Aravinda madhav sharma
from Vijayawada, Andhra Pradesh
May 15, 2023
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Warranty claim of controller for optima hx vehicle

Address: Vijayawada

I have brought a optima hx vehicle in Sri Lakshmi motors vijayawada and the controller had been burnt and I informed mr.pavanreddy a employe in hero electric Hyderabad had said that he will place the order and the controller will be dispatched in a week and now it has been 20 days since the controller burnt and there is no response i need immediate call back and no body is responding even the show room...
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