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Hero Electric Complaints & Reviews

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Updated: Jul 17, 2024
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Hero Electric reviews & complaints page 5

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D
Drx Shiv Murat Yadav
Oct 7, 2023
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Dead on electric motor

Address: सुमन मोटर्स बस्ती उत्तर प्रदेश 272001

हीरो इलेक्ट्रिक का पिछला पहिया खराब हो गया है पिछला मोटर उसको immideatle चाहिए...
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V
vish_188
from Pimpri-Chinchwad, Maharashtra
Oct 7, 2023
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Optima CX water washing not allowed by service center Ravet, Pune

Address: Gurudwara chauk, Akurdi 411033

Hi,

I am owner of Optima CX Hero electric bike, which was purchase last year September 2022. Now this is my third serving and Ravet service center not provider water washing with paid servicing and gives the reason as per bellow:
If Optima CX washed by water, the electric motor was burst and we are not give any water washing to customer, any Optima CX electric bike.
Customer can do on there own risk.
br...
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S
Shafi9846
from Pattambi, Kerala
Oct 6, 2023
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Battery problem urgent replace

Dear Sir/Madam,

I am writing this email to file a complaint regarding my Hero Photon electric scooter. I purchased it on January 20, 2022, and during the second year o[censored]se, the vehicle shut down and I was unable to ride it for more than 2 km.
I approached the agency where I purchased the motorcycle about a month ago. They confirmed that the battery has some issues and needs to be replaced. However, I have not received...
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M
maheshsharma1988
from Noida, Uttar Pradesh
Sep 28, 2023
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Very Poor Service

Address: Ballabhgarh

I was facing issue with battery in Hero Electric Optima. I drop my scooty about 3 months ago to service center. Everytime when I ask for update the told me it will take 10 more days. Now its 3 months gone and I am still waiting for delivery of my vehicle. Everytime it happens like this. In 3 years of history of my scooty arround 2 years, scooty was there in service center. And now in few months warranty will be over. It is very bad service...
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Hi
This is wrt CIAIM NO B668/08/2023
CUSTOMER NAME HEENA KHILWANI
BATTERY NO HE5130TK22153706
CHASSIS NO MEPHEHPSB10AP3579, none is telling me my claim status and it has been more than 40 days that I have submitted my dead battery for replacement...
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V
Vidya.kmr1@gmail.com
Sep 27, 2023
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Faulty scooty and delay service

Company - Hero Electric Bike Model - Hero Electric CXER Vehicle No/ Application No. - AS12AS5831 Chasis No. - MEPSEHPSB08AL1358 Reg. Problem - The consumer has purchased an electric scooter from Hero Electric Company. The battery of the consumer's vehicle has deteriorated. The consumer complained to both the company and the dealer but no one is providing any assistance to the consumer. The consumer is upset with the service of the company.filed...
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S
Sana xainie khan
from Jaipur, Rajasthan
Sep 26, 2023
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Fault in 7 months old battery

Address: Raja park,Jaipur Rajasthan

Battery was not charging, fault in new battery, not cooperating, taking so much time to return the battery, purchased to cut off transportation charges, now who will bear thevloss and fares??...
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V
Veha
from Hyderabad, Telangana
Sep 24, 2023
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Warranty charger not received from 9 months onwards

Iam purchased hero electric vehicle Bacon
From anchor motors. On January 1st 2023.
My charger is not working submit for warranty Still, now, I'm not received the charger. It's completed on 9 months, but but I'm not received a warranty. Charger, they're not responding for this case. I'm contacted service center. They are also not given the proper response. Till 9 months, I'm phasing a lot of issues.
info.[protected]@heroeco.combr...
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9
9858210191
from Samba, Jammu and Kashmir
Sep 21, 2023
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Replacement of charger for last three months

Address: SAMBA

Dear Hero Electric Customer Service,

I hope this email finds you well. I am writing to express my concern regarding the charger for my Hero Electric vehicle, which has not been functioning properly for the past four months. My vehicle's charger has become unreliable, and it has been causing significant inconvenience for me.

Vehicle Information:
- Model: PHOTON LP
- Vehicle Serial Number: MEPHELP0003AL547br...
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Address: 72, Raghunath Puri, Kalwar Rd, opp. HP Petrol Pump, Jhotwara, Jaipur, Rajasthan 302012

Hi, I am the owner of the Hero Electric scooter Flash and have been using it for the last 12 months. It worked well initially but started giving battery issues with in a year after the purchase.

We have connected with Dealer couple of times in the past and got it fixed. Not sure what was the real problem but upon checking we were told there were some wiring issues and have been fixed.

But this problem continued...
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B
brajveersingh10@gmail.com
from Panipat, Haryana
Sep 20, 2023
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Hero Electric Optima CX ER/ Battery Faulty

I raised a complaint for faulty battery in Viraj Automobiles service center Panipat on 30th July 2023 but i dint get battery replacement till now. Its been almost two months. I called to service center and showroom Manager as well but they are not giving proper answer. Can you pl take appropriate action on this....
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S
shiv.30
Sep 11, 2023
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Warranty and services

Address: Plot No. 57, Udyog Vihar IV, Sector 18 Gurugram, Haryana. 122015

The complaint is regarding the dealer ( R. S. Sales. Faridabad) and Hero Electric.
My vehicle (Hero NYX HX) display got an ECU error on 12 August 2023 and I submitted it to dealer service on the same date. They took 6 days to check why the error was coming. And the complaint was made on 18 August 2023.
I have been updated that your motor is not working properly and will changed under warranty. It will take 60 days to get it...
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A
Akmam
Sep 10, 2023
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Motor hub

Not giving motor hub last 3 months...
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V
Vidya.kmr1@gmail.com
Sep 5, 2023
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Service not provided

Address: Tezpur assam
Website: Hero electric

@Hero_Electric
I have purchased hero electric scooty from tezpur but feeling totally waste of money as from the beginning it was showing error and problem repaired by them after taking the scooty to the centre now I have been transferred to 70 km away and two days ago my scooty totally break down and I stucked in middle of road I have taken online help but nothing worked now they are telling to bring the scooty at Tezpur service centre...
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K
kumaravanish
Sep 5, 2023
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Hero lectro warranty claim

I had purchased hero lectro kinza from amazon. Within 3-4 months after buying, it started to give issues. Paddle assist lights starts blinking and stops paddle assist and throttle suddenly in the middle of ride which is very serious on road and prone to accident. Even after so many repeated complaints and followups my bike has not been rectified. All dealers deny warranty coverage for online purchase. Also they are charging hefty amounts...
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H
Harsh kapasia
Sep 5, 2023
Sep 11, 2023
This thread was updated on Sep 11, 2023
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Motor replacement in warranty

Address: Lakulish motor vadodara

Sir/Mam
O

There is a motor issue in my scooty . I have handover my scooty to lakulish motor vadodara Gujarat for repair on 10 th July .He told me that scooty will repair on 15 th July...but after many calls he has not repaired my ...Due to non ability of my scooty I have suffered too much...I have called to customer care approximately 1000 times ..but I didn't get reply ...suddenly one day customer care received my call...
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D
dentcraftsyed
from CHENNAI, Tamil Nadu
Sep 2, 2023
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Battery replacement warranty

Address: 42/1 RAMAN STREET RAMAPURAM AMBATTUR

I purchased hero nyx silver hs 500 er from chennai eco motars on 06/01/2022
i complainet to service center in tirumullaivoyel, 06*06/2023
i was paid money for battery checking
technician told me battery dead . Company will replace battery 30 days but 90days passed still i am not getting
vhecile not use in 3 months .
Customer care no not answer the phone
service center staff innocent they dont have...
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A
Amin.khan
Sep 1, 2023
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Battery replacement and staff don't co-operate

Address: Ajmer Rajasthan

I have a purchase hero electric nyx, some time I face problem in hero battery in waranty period, I have submitted my battery in the service center at ajmer raj., There showroom staff attitude very bad, staff don't co-operate me, battery checked in a week and said that new battery given Me in two month, I have problem that, please resolve my battery replacement problems and take a right action against the service center staff...
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S
sachi@123
Sep 1, 2023
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For Battery replacement

Address: AT-CHINGERKATA,PO-DUNGURIPALI,PIN-76702,dist-subarnapur(odisha)

I have a purchase hero electric HERO ATRIA, some time I face problem in hero battery, I have submitted battery the showroom of PADMAPUR, but he said that he given Me battery in one month, I have problem that,...
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P
Prasanth475
from Nellore, Andhra Pradesh
Aug 26, 2023
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Hero Electric company not sending spare parts to Dealer.Scooter within warranty period

Hi,

My father bought a Hero electric Nyx scooter at SUNDEEP E-BIKES, Nellore, Andhra Pradesh, India. The scooter connection was broken on the front and back wheels. Raised complaint approximately a month and Dealer also multiple times mail to Hero Electric company but Hero Electric company not responding at all. scooter also within the warranty period. This type of behavior is the worst ever....
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