HomeShop18 Complaints & Reviews

Address: 410206

Hi, i m from mumbai, maharashtra. My name is santosh. I had ordered gym set for home online and paid also. My order id is [protected]. As per delivery expected on 21st october but after tracking the product the sms received for delay in delivery on 24th october. Today on 24th october once again i tracked the product again i received the delay product msg will be on 27th october. This kind of delay product is getting annoying me and

Dec 3, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Oct 24, 2018

Updated by Santosh Sarawade Hi, i m from mumbai, maharashtra. my name is santosh. i had ordered gym set for home online and paid also. my order id is [protected]. As per delivery expected on 21st October but after tracking the product the sms received for delay in delivery on 24th October. Today on 24th October once again I tracked the product again I received the delay product msg will be on 27th October. This kind of delay product is getting annoying me and

Verified Support

Oct 25, 2018

HomeShop18 Customer Care's response Dear Mr. Santosh,

Apologies for any inconvenience which you might have had related to the delay in delivery.

As per our verbal communication, we would like to inform you that our concerned team is working on the aforementioned concern on a priority basis and also coordinating with our courier partners to expedite the delivery of the product. Kindly allow us 2-3 working days to get the shipment delivered.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Meenu Malhotra

Verified Support

Nov 02, 2018

HomeShop18 Customer Care's response Dear Mr. Santosh,

Apologies for any inconvenience caused to you.

We would like to inform you that your Refund worth INR 2870/- has been processed in your account dated 29-Oct-18. If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Meenu Malhotra

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Address: Aligarh, Uttar Pradesh, 202002

Website: www.homeshop18.com

Initially i was getting message of delivery attempt failed for my order [protected] without any attempt of calling me, later i was texted and contacted by [protected] pretending himself to be homeshop18 employ having my name number and other personal information.
When i brought this into the consideration of hs18 employee he forwarded my call to his some senior mr. Navdeep who was arrogant as hell and asked me to take actions on my own and wasn't listening nor was ready to speak later and was only responding "achaa, hmm" when i tried to make him speak by asking question he simply said disconnect the call and call again to talk to other member.
Highly unethical, irresponsible and rude, and unprofessional kinda behaviour that too after a blunder of leaking my personal information to some unauthorized party!!!

Dec 17, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2018

HomeShop18 Customer Care's response Dear Mr. Danish,

We sincerely apologize for the inconvenience caused to you due to the misbehavior of the Executive handling your call. We assure you that appropriate action will be taken against the said adviser as per the company's HR policy after going through the call recordings.

We would like to inform you that we tried to connect with you on your registered mobile number. However, we could not establish contact with you. In regards to your concern, Our concerned team is working on the aforementioned concern on a priority basis and also coordinating with our courier partners to expedite the product delivery. Kindly allow us 2 working days for better assistance.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Meenu Malhotra

Verified Support

Oct 25, 2018

HomeShop18 Customer Care's response Dear Mr. Danish,

Apologies for any inconvenience which you might have had related to any of our services.

As per our verbal communication we would like to assure you that we announce the lucky draw winner's name on our TV channel and our website. We never ask our customers to deposit any money in an individual account. Would also like to inform you that we never share your information with any unauthorized external agencies/partners, and we have this issue being investigated through government agencies.

In regards to your concern, Our concerned team is working on the aforementioned concern on a priority basis and also coordinating with our courier partners to expedite the product delivery. Kindly allow us 2 working days to get the shipment delivered.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Meenu Malhotra

Verified Support

Nov 05, 2018

HomeShop18 Customer Care's response Dear Mr. Danish,

We apologize for the inconvenience caused to you.

We would like to inform you that as per our system record your Order has been delivered successfully dated 29-Oct-18.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Meenu Malhotra

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Address: 560070

We have been purchasing regularly from home shop18. We received a call stating we've won a yearly contest and prize amount is 1, 00000. We were skeptical so we declined, but we got calls informing us that we don't need to make any payment/give our details. (Shipping address and contact details were already with them)
Now they've sent a post for which we needed to pay 990 (Amount to the company)+50 (Post office charges)
They called and confirmed that this envelope has a cheque for 1, 00000.
On opening it, it's a letter saying we're confirming your address and there's a scratch card.

+1 photos

Nov 24, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2018

HomeShop18 Customer Care's response Dear Customer,

We apologize for the inconvenience caused to you.

We would like to assure you that we announce the lucky draw winner's name on our TV channel and our website. And we never ask our customers to deposit any money in an individual account.

Would also like to inform you that we never share your information with any unauthorized external agencies/partners, and we have this issue being investigated through government agencies.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Anju Yadav

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Address: Bagalkot, Karnataka, 587101

Hi,
Please tell me when will i get refund of [protected].

On 2nd october i placed an order with hs18 and then their delivery partner claimed by sending me messages on 11 th october, 12th october and then on 17th october. My sis was at home 24/7 for all three days when the delivery partners claimed they attempted to deliver. Which happens to be a bug lie. When called customer they said they don't have product in stock and they are simply playing with the delivery partner so that the customer is fooled for a delivery attempt. All done and dusted it was my biggest mistake to trust hs18 and order something from their site.

I have been said by gati delivery partner that the product had been returned to hs18.

Please return me my money back.

I will request people not to shop for homeshop18 ever.

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HomeShop18 customer support has been notified about the posted complaint.

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Address: 110096

Website: homeshop18

I have ordered a 121 pcs stainless steel dinner set from homeshop18 on 2/10/2018 which was delivered on 9/10/18. it has defective product items. i applied to return the defective product but now they are not taking back the product. the amount of the product is Rs.2500, which is not a small amount. order no.-[protected]
seller name- Guru Goutham Metals
new no 11, old no. 10, telegraph abbey lane, kondithope, chennai
chennai tamil nadu (33 )
600079

Dec 7, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Oct 17, 2018

Updated by Riks Chauhan their attitude towards their customers is not good. it makes us to count this homeshop18 as a fake site. please take action against them soon so that they will not cheat other innocent customers in future by delivering them defective products. please do the needful as soon as possible.
my contact no is [protected]
the mode of payment was online by debit card.
Rinki chauhan

Verified Support

Oct 19, 2018

HomeShop18 Customer Care's response Dear Ms. Rinki,

Please accept our sincere apology for the issue you had to face related to the product.

We tried to contact with you on your registered mobile number. However, we could not establish contact with you.

Kindly let us know of a good time to speak with you or you could help us with an alternative number of yours on our post for better assistance.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Anju Yadav

Verified Support

Oct 22, 2018

HomeShop18 Customer Care's response Dear Ms. Rinki,

Please accept our sincere apology for the issue you had to face related to the product.

As per our verbal communication, We request you to please pack the product in its Original packing along with a complaint letter indicating the nature of the defect. Kindly mention the order number on top of the packing and courier the product back to us from any Professional Courier Service, on the below mentioned address so that we can process the refund request.

Address- New No.11, Old no .10, Telegraph Abbey Lane, Kondithope, Chennai-600079.

After sending the courier, Please also share with us the scanned copy of the courier receipt so we can initiate refund of the courier charges. Courier Reimbursement cannot be more than 10% of the cost of the product .

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Anju Yadav

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Address: New Delhi, Delhi, 110086

Hi sir/maim,

This is satish kumar mehra

Sub request a refund amount.

Respected sir i would like to inform that i made a order last month 25 sep 2018 of 5 double bed sheet through my sbi debit card ([protected]). After that they was saying your product will ship to you till 4 to 5 days but not received product or information. I made a complaint against this service on home shop 18 customer care, then they were saying your order cancelled and payment will refund by courier company and your payment would be return in 2 or 3 days or 72 hours. I made more time call but i could not find no any type of answer, solution about my product or payment.

Today is 16 oct 2018, till now i can not received any type rs. 1399 from home shop 18. Please help me this is not a good for who would make a payment by digital e. G. Credit card or debit or online etc...

Thanks
Satish kumar mehra
[protected]
Delhi

Nov 19, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2018

HomeShop18 Customer Care's response Dear Mr. Satish,

Please accept our sincere apology for the issue you had to face related to the Refund.

We would request you to share order/suborder/ so that we can provide you information regarding the same.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Anju Yadav

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R

Romel Franklin

from Unnao, Uttar Pradesh

Oct 16, 2018

Two suits misprint hs18 sent only one.

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N

Narendra Mahida

from Ahmedabad, Gujarat

Oct 16, 2018

Muje app ka shopping acha lag ta he
Lekin Jo mene parodc book kiya that vo nahi aya he to please yae products muje return kar na he
Mera no [protected]
Add..M.121.1451 Laxmikrupa app Parasanagar Naranpura Ahmadabad 380013 muje mara Rs. Paytm kar de na please

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: Www.homeshop18.com

This is one of the worst site in providing serbices .i am requesting them to plz start service of all products to 821115 pincode but they are not lisening anything since 1 year .i am attaching one screen sort that i am always getting same response since last 1 year .in screensort i have mailed on homeshop18 on sep 2017 but no any solution comes since from 1 year .i dont have any alternate pincode .plz request you to plz take it as high priority concern .amazon flipkart deljever every products to my pincode 821115.waiting for good reply this time .plz dont reply like we have forwarded to concernt team because same statement getting from last 1 year.

+1 photos

Dec 2, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Oct 16, 2018

Updated by 99o Plz update

Verified Support

Oct 18, 2018

HomeShop18 Customer Care's response Dear Customer,

We apologize for the inconvenience caused to you.

Thank you for providing details about your shopping experience. We would surely pass on the feedback to our concerned teams to help them improve their services.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Anju Yadav

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Website: Homeshop18.Com

Respected sir/madam,
My self shashi ranjan from vadodara. My order number is [protected] and sub order number is[protected]. I ordered i-kall calling tablet from homeshop18 channel during now or never mega sale offer on 15 aug 18 through mob no [protected] and got announcements on tv screen by anchor that ' i have won a 32 inch samsung led tv '. Now it's two months over and did not got any message from homeshop18 team that when i will get tv. On homeshop18 website my name is available as winner of samsung led tv. (Screen shot attached). Several times i have made contact with customer support homeshop18 on telephone number [protected] and they told me that i have registered your complain number and forwarded to promotional team they will contact you within 3 working day but didn't call me yet and neither send any messages. Complain number is hs[protected]. Each and every time reply was same.
Sir hoping for the best please help me.

+1 photos

Nov 15, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2018

HomeShop18 Customer Care's response Dear Mr. Ranjan,

We apologize for the inconvenience caused to you.

As per our verbal communication, we would request you to please allow us 10 working days for better assistance.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Anju Yadav

Dec 22, 2018

Updated by KS Ranjan Respected sir,
My complain is not yet resolved because still i have not received 32 Inch SAMSUNG LED TV from home shop 18. As per homeshop18 letter reference number [protected] heading 'homeshop18 winner of samsung LED TV 32 Inch' I was requested to make payment of the income tax deducted at sourse(TDS) through DD or CHEQUE . On receipt of that letter i have made DD from SBI Air Force Station Makarpura Vadodara for the amount of Rs 7170 in favour of "TV 18 HOME SHOPPING NETWORK LIMITED" DD Number 369464 dated 31/10/2018. Submitted All required document like DD, AADHAR CARD, PAN CARD latest ADDRESS PROOF through India post vide tracking ID " EG[protected]IN" on date 01/1102018 on address "TV 18 HOME SHOPPING NETWORK LIMITED 7th FLOOR, FC-24 SECTOR 16A, FILM CITY NOIDA, UTTAR PRADESH, PIN-201301" which was received on that address on 07/11/2018 and I gots a confirmation call on 11/12/2018 from No[protected] . after that from same number I received call that your DD is cleared and TV will be sent to your address up to 23/11/2018 but till the time I have not received that TV. After contacting to customer care they given a number for qurey about prize related query mr KRISNA KANT[protected] . on this number I have contacted several time and always he told that give me some time i will contact you and TV will be delivered to you within one week. on 21/12/18 he told that TV is not available in stock and I have raised a query regarding your winning prize.

Sir, with humble request I beg to say you that I am frustrated from this reply and waiting for your favorable action on this issue. Kindly get my solution resolved.

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C

chandni sadhu

from Ahmedabad, Gujarat

Oct 15, 2018

I have order set of 3 kurtis from your site.
After recieving I have opened the package this is outdated and wrong product(other than shown in pics and other than I have ordered)
Request u to resolve my problem as soon as possible
Chandni sadhu
[Protected]...

not got price from homeshop18 as i was announced a winner of 32 inch samsung led tv on 15 aug 2018 - Comment #3240466 - Image #0

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Address: 85160000

I bought a magicraft rotimaker from homeshop 18 which is not working good and which i am willing to return. Earlier the executive told me that it could be returned but now they are refusing.. This kind of attitude towards the customer makes one to loose faith in the product and in future one would not order from the site.. Kindly take action in this regard. My contact no is [protected].
Order no is [protected] and hsn code 85160000 and the mode of payment was cash on delivery

Nov 30, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2018

HomeShop18 Customer Care's response Dear Ms. Jyoti,

Please accept our sincere apology for the issue you had to face related to the product.

As per our verbal communication, we would request you to please allow us 6-7 working days for better assistance.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Anju Yadav

Verified Support

Oct 12, 2018

HomeShop18 Customer Care's response Dear Ms. Jyoti,

Please accept our sincere apology for the issue you had to face related to the product.

We tried to contact with you on your registered mobile number. However, we could not establish contact with you.

Kindly let us know of a good time to speak with you or you could help us with an alternative number of yours on our post for better assistance.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Anju Yadav

Verified Support

Oct 13, 2018

HomeShop18 Customer Care's response Dear Ms. Jyoti,

Please accept our sincere apology for the issue you had to face related to the product.

As per our verbal communication, we would like to inform you that we are arranging the reverse pickup of your order. Kindly wait for 2-3 working days for better assistance.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Anju Yadav

Verified Support

Oct 29, 2018

HomeShop18 Customer Care's response Dear Ms. Jyoti,

we apologize for the inconvenience caused to you.

We would like to inform you that we have sent your Refund Coupon worth INR 1150/, on your registered mobile number, dated 28-Oct-18.

Please note the validity of this Refund Coupon is 1 year, from the date of issue and you should utilize these coupons during the time they are valid.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Anju Yadav

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M

Mamta Karakoti

from Rohtak, Haryana

Oct 10, 2018

Order no[protected]
Mamta
PH no [protected]
Mare pass jo order kiya tha vo Galt send kiya h
Order ko replace kre or shii order ko send kre plzzz mane pink& beige lehga beje plzzz
Taki hmara aapke sath visvas bnaa Rhee
Thanks
E email- [protected]@gmail.com

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Mamta Karakoti's reply, Oct 2, 2018

Order no1016213095
Mamta
PH no 8295535698
Mare pass jo order kiya tha vo Galt send kiya h
Order ko replace kre or shii order ko send kre plzzz mane pink& beige lehga beje plzzz
Taki hmara aapke sath visvas bnaa Rhee
Thanks
E email- [email protected]

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Address: 180004

Dear Sir,

I have done blunder to order one Kids laptop from your site.
After receiving i have opened the package this is outdated and wrong product(other than shown in the pics and other than i have ordered), but till date after lodging complaint with your customer care nobody has picked the product and returned me my hard earned money.
Request you to please resolve the issue as soon as possible.
sumeet singh kanwal
[protected]

+1 photos

Nov 23, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2018

HomeShop18 Customer Care's response Dear Mr. Sumeet,

Please accept our sincere apology for the issue you had to face related to the product.

We tried to contact with you on your registered mobile number. However, we could not establish contact with you.

Kindly let us know of a good time to speak with you or you could help us with an alternative number of yours on our post for better assistance.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Anju Yadav

Verified Support

Oct 19, 2018

HomeShop18 Customer Care's response Dear Mr. Sumeet,

Please accept our sincere apology for the issue you had to face related to the product.

We tried to contact with you on your registered mobile number. However, we could not establish contact with you.

Kindly let us know of a good time to speak with you or you could help us with an alternative number of yours on our post for better assistance.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Anju Yadav

Verified Support

Oct 22, 2018

HomeShop18 Customer Care's response Dear Mr. Sumeet,

Please accept our sincere apology for the issue you had to face related to the product.

We tried to contact with you on your registered mobile number. However, we could not establish contact with you.

Kindly let us know of a good time to speak with you or you could help us with an alternative number of yours on our post for better assistance.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Anju Yadav

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M

Mamta Karakoti

from Rohtak, Haryana

Oct 10, 2018

Order no[protected]
Mamta
PH no [protected]
Mare pass Galt order ayya h mane pink& beige lenga order kiya tha but order Galt send kiya h
Order ko replace kre or shii order ko send kre plzzz
Thanks
E email- [protected]@gmail.com

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I bought looks 21 hair colour from home shop 18. When i applied that colour in my hair my grey hair didn't change. It is completely useless product and when i complained about it customer care senior executive said that we can not go very refund of it.. I really want to resolve this issue as the product cost is 1100/- and that was totally gone in water.

+1 photos

Nov 12, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2018

HomeShop18 Customer Care's response Dear Customer,

Please accept our sincere apology for the issue you had to face related to the product.

We would request you to share order/suborder/Mobile number so that we can provide you information regarding the same.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Anju Yadav

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201306

Dear seller,

I have this product order no : [protected] which was delivered to me on[protected].

I have bought the product after confirmation from your executive. That i can return the product within 15 days after receipt of material. He has no where mentioned that i need to file the complaint within 5 days.
As i bought this product for my daughter who came yesterday. And the size was not appropriate so i called to return the product. Based on you the complaint you executive call today that they have listened the call recording during order placement of[protected].

But i am unsatisfied by thier response. I need to listen the recording of the order as per your executive confirmation of 15 days i put the order.

Hence kindly send the call recording of the order date. Because the product is not useful for me as i put the order taken into the consideration of 15 days lead time.
I could have not placed the order if your executive confirmed me 5 days lead time for registration of complaint.

Fraudulent is done with me neither your customer care executive told me while placing the order nor it’s written on order.

Kindly return my product as its before 15 days

Nov 18, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Oct 02, 2018

HomeShop18 Customer Care's response Dear Mr. Rudraksh,

Please accept our sincere apology for the issue you had to face related to the product.

As per our verbal communication, we would like to inform you that we are arranging the reverse pickup of your order. Kindly wait for 2-3 working days for better assistance.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Meenu Malhotra

Verified Support

Oct 11, 2018

HomeShop18 Customer Care's response Dear Mr. Rudraksh,

Please accept our sincere apology for the issue you had to face related to the refund.

As per our verbal communication, we would like to inform you that your refund worth INR 1800/- has been processed in your account dated 08-Oct-18, Transaction ID: RATNN[protected].

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Meenu Malhotra

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K

ksfood

from Mumbai, Maharashtra

Oct 11, 2018

My order no. was [protected]
phone no. by which order was placed is [protected]/ Punam Sagar
same was not delivered
costumer care is not helping anymore
i want refund
no one is helping what can i do pls help

order no : 1025980245 - Comment #3237219 - Image #0

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Address: Kolkata, West Bengal, 700157

My wrong product delivered was picked up after complaining at consumer forum on 29th August only and now the refund cheque is due to come since then being asked at the costumer service desk they are saying that the cheque was dispatched in 7th of September only if that so then where the cheque is ...
Coz I didn't received it and if they had not dispatched then making the fool of the customer...
A real shameful act by such a reputed company who is selling so many products with so many customers attached...
Please help me in this regard to get my refund back...coz it's high time that I am facing the issue first the proudct pick up and now refund...
My mobile numaber is [protected]

Dec 4, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2018

HomeShop18 Customer Care's response Dear Ms. Shruti,

We apologize for the inconvenience you faced related to the refund.

As per our verbal communication, we would request you to please allow us 7-10 working days for better assistance.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Anju Yadav

Verified Support

Oct 12, 2018

HomeShop18 Customer Care's response Dear Ms. Shruti,

We apologize for the inconvenience caused to you.

We would like to inform you that we have Dispatched your Refund Cheque worth INR 899/, and you may expect the delivery of your cheque within 7-10 working days at your door step.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Anju Yadav

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Hi,
I have ordered 2 sarees vide order no-[protected]dt:15/9/18, in this in your web shown different sarees and delivered to me different sarees. I have registered complaint no: hs[protected] but no action taken. This is the 4th time i have faced same problem. Why happening like this every time? Please refund my amount.
I am very disappointed for this.in pictures showing different sarees and delivered different sarees.

Nov 4, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2018

HomeShop18 Customer Care's response Dear Ms. Madhavi,

We apologize for the inconvenience you faced related to the product.

As per our verbal communication, we would like to inform you that we are arranging the reverse pickup of your order. Kindly wait for 2-3 working days for better assistance.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Anju Yadav

Verified Support

Oct 04, 2018

HomeShop18 Customer Care's response Dear Ms. Madhavi,

We apologize for the inconvenience caused to you.

We would like to inform you that we have processed your refund worth INR 552/- in your account dated 3-Oct-18, Transaction Id: RATNN[protected].

Henceforth we would request you to contact your bank for more information.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Anju Yadav

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D

Dhairay Khatri

from Noida, Uttar Pradesh

Oct 4, 2018

Order was placed and payment was made pre-delivery
but they didn't deliver it on time and keep on extending the date of delivery
also customer care personnel didn't even know anything about order placed
worst services ever

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Address: Pune, Maharashtra, 411043

Website: HOMESHOP 18

We have placed 1 order on 11th august 2018, which still not received by us after 1& 1/2 month which we already paid by debit card. On inquiring with mr. Ankit kumar, manager & costumer care executive in noida, unable to gives us proper answers. Giving only repeatable sms & anwers. It's hard to believe on homeshope18 website henceforth. Take precautions while paying on website & placing any orders.

Oct 24, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2018

HomeShop18 Customer Care's response Dear Mr. Solomon,

Sorry for any inconvenience which you might have had related to any of our services.

We would definitely like to turnaround that experience for you, please let us know your order or sub-order number or call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Meenu Malhotra

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Rina Rajak

from Kolkata, West Bengal

Sep 19, 2018

When mixer grinder machine is turned on smoke comes with burnt smell.

not received order since 1 & 1/2 month even paying - Comment #3213385 - Image #0

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V

Vikram Gujjar

from Jaipur, Rajasthan

Oct 2, 2018

Product are not coming from me and my rupyee are waste sir please give for me my phone on I call k1 please give me

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A

Aarna Singh

from Sonipat, Haryana

Oct 4, 2018

Order no- [protected] Replace my order because mane pink & beige lenga choli order ki thi or ye golden lenga choli aa gyii h please change my order immediately do ur best taki home shop ke sath hmara faith bnaa rhee
Thanku

not received order since 1 & 1/2 month even paying - Comment #3229438 - Image #0

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Address: Kurnool, Andhra Pradesh, 518002

Website: www.homeshop18.com

I have ordered pack of 6 vibrant kurtas from homeshop18 with order id:-[protected] on 12 sep 2018, size:- large which was delivered to me on 17th sep 2018, when i unpacked the package, i was amazed to see 4xl size dresses, with different design's and colour.
I am attaching all the details of order along with screenshots of actual order and the items i got in the package.
Kindly look into my issue and process my return.

+3 photos

Nov 3, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2018

HomeShop18 Customer Care's response Dear Naimul,

We apologize for the inconvenience you faced related to the product.

We tried to connect with you on your registered mobile number. However, we could not establish contact with you. Kindly share your alternate number and convenient time to speak with you on feedback.[protected]@homeshop18.com.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Meenu Malhotra

Verified Support

Sep 25, 2018

HomeShop18 Customer Care's response Dear Mr. Naimul,

We apologize for the inconvenience you faced related to the product.

As per our verbal communication, we would like to inform you that we are arranging the reverse pickup of your order. Kindly wait for 2-3 working days for better assistance.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Meenu Malhotra

Verified Support

Oct 03, 2018

HomeShop18 Customer Care's response Dear Mr. Naimul,

We apologize for the inconvenience you faced related to the product.

We tried to connect with you on your registered mobile number. However, we could not establish contact with you. In regards to your concern, we would like to inform you that your Replacement Order has been dispatched via Xpress Bees [[protected]]. You may expect it to be delivered at your address within next 4-5 working days.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Meenu Malhotra

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Address: 560083

Website: www.homeshop18.com

My order number is [protected]. They did partial delivery of my order and when i called back to say that please send me the remaining products, they are denying.. Then i told ok take ur product back and return my money, on this they told not possible.. While booking they said u will get next order delivery free, and when i am complaining they are making me fool saying since we couldnt deliver full product so we wil give u next delivery free voucher. I told i am already having that.. Then they told we cant help u much in this regard mam..

Please be careful and dont shop from homeshop18.com

Oct 19, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2018

HomeShop18 Customer Care's response Dear Ms. Swati,

Please accept our sincere apology for the inconvenience caused to you.

As per our verbal communication, we would like to inform you that we have already sent you the message of Partial Refund Coupon worth INR 150/- with the validity of 1 year from the date of issue.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Meenu Malhotra

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Address: 560054

I placed an order on 10th september 2018 for the above namely six designer kurtis for a total of rs.1, 550/- which is inclusive of delivery charge (Attached is the image of the order of my choice). I received the package on 14th sept at around 3:45 in the evening, but the the items were not what i ordered. I had made a complaint regard this complaint # hs[protected] against order # [protected]. Inspite of repeated phone calls and emails, there is no proper response from homeshope18. They want me to return the wrong product first and only then they will send me the items ordered by me. Is there any logic in this?

Please send the right product ordered by me and i will return the wrong package sent by you.

Sudha. S. Kishore

Oct 18, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2018

HomeShop18 Customer Care's response Dear Ms. Sudha,

Please accept our sincere apology for the issue you had to face related to the product.

As per our verbal communication, we would like to inform you that we'll be able to process your complaint as per company policies.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Meenu Malhotra

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Shradha Jolly

from Gurgaon, Haryana

Sep 26, 2018

Sir I have booked one above order but sorry to state that your courier in delhi named Gati Courier cont. No.[protected] is a below standard courier. As without coming to my residence they say that address is in complete. So please cancel their contact. Pradeep [protected]

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Address: Thane, Maharashtra, 421503

Dear homeshop18,

My order number [protected]
I received my parcel today 15 september 2018, but i saw parcel packet already cut other side. So i open this parcel and start count my order. So 2 items missing on that. Total 25 pieces i ordered from homeshop18 but i received 23 pieces. So 2 items means blankets may be missing. I send to you all items photos please check attachments.

Oct 25, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2018

HomeShop18 Customer Care's response Dear Mr. Sachin,

We apologize for the inconvenience you faced related to the product.

We tried to connect with you on your registered mobile number. However, we could not establish contact with you. Kindly share your alternate number and convenient time to speak with you on feedback.[protected]@homeshop18.com.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Meenu Malhotra

Verified Support

Sep 19, 2018

HomeShop18 Customer Care's response Dear Mr. Sachin,

We apologize for the inconvenience you faced related to the product.

As per our verbal communication, we request you to allow us 7-10 working days for better assistance.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Meenu Malhotra

Verified Support

Sep 24, 2018

HomeShop18 Customer Care's response Dear Mr. Sachin,

Please accept our sincere apology.

As per our verbal communication, we would like to inform you that your Partial Replacement Order has been dispatched via Ecom Express [[protected]]. You may expect it to be delivered within next 4-5 working days at your residence. If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Meenu Malhotra

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Address: Mathura, Uttar Pradesh, 281001

I have taken 3 ladies kurta of 4xl size but the material is of very bad quality and the size of the kurta is not proper so i complained for the product and ask for return on 24 august 2018 but till date it has not been returned.
Every time i called to customer care and every time they said that the representative will come in one or two days but no one has come

Shefali tiwari
Mobile no.[protected]
Order no. [protected]
Complaint no. Hs[protected]

Oct 30, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2018

HomeShop18 Customer Care's response Dear Mr. Prakhar,

Please accept our sincere apology for the inconvenience you had.

As per our verbal communication, we would like to inform you that we are arranging the reverse pickup of your order. Kindly allow us 2 working days for better assistance.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Meenu Malhotra

Verified Support

Sep 27, 2018

HomeShop18 Customer Care's response Dear Mr. Prakhar,

Please accept our sincere apology for the issue you had to face related to the refund.

We would like to inform you that we have already credited your refund worth INR 1599/- in your bank account dated 26-Sep-18.

Account reference number is mentioned below for your reference:

RATNN[protected]

Henceforth we would request you to contact your bank for more information.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Meenu Malhotra

HomeShop18 Complaints & Reviews

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HomeShop18 reviews & complaints page 11

product delivery delay

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looks 21 hair colour

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order no : 1025980245

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wrong sarees received

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not received order since 1 & 1/2 month even paying

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mismatching of size, colour and design of dresses

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about unethical behaviour on attempting partial delivery of product

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set of six designer kurtas (product code 34776733)

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2 items missing in packet

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product has not been returned

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