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HomeShop18 Complaints & Reviews

3.2
Updated: Sep 10, 2023
Complaints 3449
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Y
yogesh v parab
from Mumbai, Maharashtra
Dec 15, 2018
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damaged product delivered-pressure cooker

Address: Mumbai City, Maharashtra, 400093

My name is yogesh i had purchase pressure cooker online thorough home shop 18 site, at the time of delivery i have received totally damage product. Just open parcel and immediate lodge the complaint for return the same.

But no one replied as well response against the same, till today 8 days already passed - complaint given on 7/12/2018

Order no-[protected]...
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A
anuradha1510
from Bengaluru, Karnataka
Dec 13, 2018
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magicraft roti maker not working

Address: New Delhi, Delhi, 281001

I have received the roti maker of above product on 12.12.18 evening. After opening the product, i found its handle is not fixing and moulding as per the specification shown on tv. Even there is a gap in between two plates.
I have registered complaint of the product to customer care immediately. My complaint no. Is hs[protected] against order no.[protected]. Customer care rep. Simple reply that electronic items are not replaceable...
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Ritikasinha
from Amritsar, Punjab
Dec 13, 2018
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purchased dress material

Website: Homeshop18.com

This is the worst shopping site. I have purchased a anarkali suit from homeshop18 order no-[protected]. Firstly they sent the wrong product, also the cloth quality was very bad and is not same as what shown in display. And second there is no fair justice to my complain it has been more then 4 months n they have not even refunded the money. Every time they keep waiting on calls and there is no satisfactory response to mails. I have send them...
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a p rajan
from Jamshedpur, Jharkhand
Dec 10, 2018
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1027419523

Address: Paschim Medinipur, West Bengal, 731304

I have booked the showstopper 23 pc mega beauty offer on dt :[protected].
But i received the product on dt:[protected].

It is too late and not acceptable. Kindly return it and refund my amount.
This type of service not tolerate and do the needful.

I have also talked with homeshop executive he told me that first you have to received the product then we return the product....
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J
Jennyjonita
from Ahmadpur, West Bengal
Dec 8, 2018
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everwel gold 10 pieces handi set

I had ordered and buyer of this product. I had got wrong colour and the product was much smaller than shown in the tv. So i asked them immediately to return the product. They said there courier service will take back the product and they will give us the refund. But after 8-10 days when i ask them why no one take the product. They said i have to go to the courier service. I said that any other online shopping site doesn't do this. They said...
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shishir99
from Lucknow, Uttar Pradesh
Dec 8, 2018
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damaged product delivery

Address: Lucknow, Uttar Pradesh, 226020

Hi,

I received damaged product from homeshop18.

They are not taking any interest to picking my damaged order and for refund process.

I have to received any phone call or picking date message yet.

Please see my email copy below-

"hi homeshop / rahul,

Complain number :hs[protected]

Please pick your damaged order [protected] from my home....
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M
Mussssu
from Mumbai, Maharashtra
Dec 7, 2018
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wrong product and abusive words by employees

Address: Mumbai City, Maharashtra, 400092
Website: Homeschool 18

Humne call kiya tha customer care me home shop 18 ke par waha 3call p uthake bhi baat nai kar rahe the jab uthaya toh koi dinesh verma karke tha usne gaali dedi toh kuch kijiye. Or sab kuch galat parcel kiya tha purple colour ka handi set mangwaya tha blur colour ka aagya or 10pe 10free tha but wo bhi nai aaya. Agar aaplogo ne kuch nai kiya toh hum police complaint kat denge...
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Sunil Sudesh
from Delhi, Delhi
Dec 5, 2018
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order delivery not on promised time

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
Website: www.homeshop18.com

I did not get my order on the time as told to deliver it within 4 days but its 7 days passed away but did not get the delivery.

Due to order not delivered. I have to called on your customer care so that 19.45 rupees deduct from my airtel number.

Even not replying on the mails. Now i am going to police station as company makes me fool as they did not work as per their promise so that customer facing the problem....
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P
puspa tamang
from Jaipur, Rajasthan
Dec 2, 2018
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1027052091

Just that i placed an order [protected], was not satisfied, so i sent it back, homeshop18 portal send me the coupon code number
C9n9dfcb9p7 of rs.1350 for the refund
But i dont know how to do it. And the validity is gone. I have asked many times how to do but they were always saying to find the coupon code no. N they just hung the phone.
And now some 3 weeks have elapsed and customer service team was not able to mention,...
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A
Asim7k
from Channarayapatna, Karnataka
Dec 2, 2018
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Resolved

ordered two items but received only one

Website: Homeshop18

Hi, i ordered for pack of 2 double bed mink blankets by harisons homes brown+blue[protected] on 15/11/2018
But recieved only one blanket (Brown). We have already paid rupees 1550.
Called your customer care but they are not giving proper response, wrote email but no response. Its a mistake from your side, kindly send another blanket (Blue) or take your item back and refund our money. It was a very bad shopping experience, will...
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M
Mohit2189
from Gurgaon, Haryana
Dec 1, 2018
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received damage prestige induction cooktop and handle broken of patila

Address: New Delhi, Delhi

I have booked a induction cooktop on 08. November 2018 and the damage cooktop was delivered on 20 november 2018. We have received damaged induction cooktop & handle broken of patila. We did not notice this defect on that time.

But when i called in homeshop 18 customer care center then they told me that we can not do anything.

My order no is : [protected]...
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Priyanka kushwaha
from Noida, Uttar Pradesh
Nov 30, 2018
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chef master 8 pc nonstick cookware see/ the product was defective so i request for refund.

Address: New Delhi, Delhi
Website: Homeshop18

Hi there,
I have ordered a combo product from homeshop18 but the product was defected, so i request for refund and return the product. It's been 2 months i have returned the product but till now i haven't received my refund amount.. I have provided all the documents my bank statement but there is nothing that your customer care team can do, they are just one thing, we have refunref your money, but i didn't get yet. Your customer care...
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9
99o
from Dhanbad, Jharkhand
Nov 29, 2018
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Resolved

fake offer at rs 1

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
Website: Www.homeshop18.com

I had booked an order namely [protected].the product was at only rs 1 as per the running offer on 29 november so i booked the order from paytm at rs 1 .but now at evening when i wish to track the order order refunded .even i did not make any request for cancellation they have refunded the amount and cancelled the order automaticaaly .if product was not orderable so why your syatems accepts the order and accept payment .i totally want justice...
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T
Tejshree suresh bhonsle
from Pune, Maharashtra
Nov 28, 2018
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Resolved

about replace. the singer popcorn maker snacker machine

Website: Homeshop18.com

I ordered the singer snack popcorn maker machine bt when we recv singer popcorn maker machine is not in working conditiom when i was start the machine their is not in working condition and the 2non slip feet is not available at the time of we received the product, plz replace the product singer popcorn maker machine /snacker. My product code:[protected] & my order no is-[protected]. Plz replace the product as soon as possible....
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N
navjot995848singh@gmail.com
from Noida, Uttar Pradesh
Nov 22, 2018
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Resolved

swipe mobile company service centre is not available..

Website: www.homeshop18.com

Dear sir,
Plz my complaint is registered swipe mobile company service centre is not available in new delhi but homeshop18 online shopping channel company is sale this mobile this company.. My mobile is under warranty but not repaired this situation in service center and homeshop18 is not return/exchange this mobile... Saare people ko loot rahe h aur ford kar rahe h people ke sath... So plz this situation help me...
Thank you......
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P
Pratya123
from Kolkata, West Bengal
Nov 22, 2018
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I'm complaining to refund my money

Address: Khordha, Odisha, 751024

I ordered a product on 23rd october but due to some unavoidable situation i was not able to receive the product and it got returned on 4th november but till now i have not got my money refunded as i paid by online transfer. When i am calling they are telling me to wait 7-8 days again and again. Please resolve this issue as i want my money to be refunded....
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U
Umesh Kumar n
from Pandavapura, Karnataka
Nov 20, 2018
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Resolved

fake call from homeshop

I have received one message from a person representing homeshop from mobile no. [protected]/[protected] that i have won Mahindra XUV 500 worth 1800000 in the lucky draw for buying product from homeshop18 and to claim the prize they have taken rs.16500 for transport and rs.28000 for insurance from me and it was credited to the following account holder dtls :-
SBI A/c Name - Ramachandra Mahata,
SBI A/c No - [protected]
IFSC-...
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M
mahi
from Noida, Uttar Pradesh
Nov 19, 2018
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Resolved

wrong product delivered and delay in getting replacement

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
Website: www.homeshop18.com

I online purchased 6pc classic vimal dinner set (Order no. [protected]) for rs 1359 from home shop 18 on 30th oct 2018 and on occasion of diwali festival
Wrong product has been delivered to me where a cheaper dinner set has been delivered to me in which plates are missing. I complained on 12th november 2018 about wrong product delivery, i was pressurized to accept the wrong product, when i didn't accepted and asked for replacement with...
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A
AKT@2000
from Ernakulam, Kerala
Nov 18, 2018
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defective induction cooktop delivered and not yet replaced

Address: Sonbhadra, Uttar Pradesh, 324008

1. I have booked a induction cooktop on 11 nov 18 with advance payment and the defective item was delivered on 15 nov 18.

2. Same time i have made complaint to cust care home shop 18, they told me to wait for 72 hrs for receiving call from branch.

3. After completing 72 hrs when i did not received any call, again made complaint on 18 nov 18, then further told me to wait for further 48 hrs to receive call from...
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S
Subhendra Kumar
from Khammam, Telangana
Nov 16, 2018
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Resolved

after sales service is very poor.

Address: Hyderabad, Andhra Pradesh, 500068

Courrier persons not delivering the consignment in time and we are receiving massage that address is incorrect and phone is out of reach. But all the comments are false because my house is besides reliance fresh which is a good landmark and my phone is 24*7 on. I have not received any calls as well as received any missed call alert. Kindly check the consignment no:awb[protected] and confirm me why it was not delivered in time. An early...
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