ICICI Bank Complaints & Reviews

Dear sir,

I have received the bank statement for the quarter ending june2008 wherein the Bank has debited an amount of Rs 111/-(Rs one hundred eleven) from my bank a/c towards debit card charges.I would like to bring to your kind notice that, I DO NOT HAVE ANY DEBIT CARD OF THE bANK.The particulars of my BANK A/C ARE AS UNDER -
Savings bank a/c no[protected]
Branch- ICICI BANK, SHIVAJI NAGAR BRANCH, GHOLE ROAD, PUNE-41100
KINDLY DO THE NEEDFUL AND CREDIT THE AMOUNT DEDUCTED IN MY SB A/C at the earliest.
Sincerely,
Vijaysingh G Dixit

Credit Card No. of my son T.Rajsekhar : [protected]
My "add on card" No.[protected] (name: T.A.Sastry).

a) Cheque No.741242 dt.18.8.08 was issued instead of 18.6.08
for Rs.16, 787 (of State Bank of India, Swastik Park Branch,
Chembur, Mumbai)
b) The above cheque when presented by ICICI Credit Cards
was returned by SBI as the month written was August in
the date column.
c) Subsequently, I had issued ICICI Bank Cheque No.330852
dt.9.7.08 for Rs.16, 788 which was realised by ICICI Credit
Cards. (Statement date: Aug 09, 2008 refers)
d) Instead of returning my Cheque No.741242 dt.18.8.08, ICICI
Credit Cards have realised the amount of Rs.16, 787 from
State Bank of India, Swastik Park Branch, Chembur, Mumbai)

Since I am not at fault and am facing acute financial problems,
I request you refund the amount of Rs.16, 787 immediately by
depositing into my SB A/c No.[protected] with ICICI Bank, Nariman Point Branch, Mumbai.

I hope that my request would receive your kind consideration and immediate action.

Thanking you,

Yours sincerely,

TA Sastry



I had made payment of Rs.16, 788 through ICICI Bank Cheque
dt.9.7.08 since Cheque No.741242 of State Bank of India, Swastik Park Branch, Chembur, Mumbai, issued by me in favour of ICICI Bank Credit Card No.[protected] was returned
by SBI as there was an error in the drawal month of the cheque i.e.erroneously written as 18.8.08.
ICICI Credit Cards have again realised Rs.16787 through Cheque No.741242 of SBI. I am in great financial trouble. Request credit this amount of Rs.16787 in my SB Account No.[protected] with ICICI Bank, Nariman Point Branch, Mumbai immediately. Looking forward to receiving your co-operation and immediate action.
Thanking you,

I had an ICICI credit card (EMI Card) thorough which an loan amount was transfered to my saving account (ICICI) without my knowledge and all the charges were been applied on it. I didn't even got the statement for the transaction. So i was not know about the transaction. Then too I am ready to pay the loan amount back but they are not ready to wave-off the interest on it. Can anyone help me on this.

To,
Mr. Harshil Mehta,
nodal officer,
icici bank ltd.

subject- without authourasion payment to country club.

respected sir,
I did't purchase any thing from country club but you have charged 9000/- Rs. from my credit card on 10th march 2008. i came to know when i got the next statement. After that i call your coustmer care so many time they did't gave any satisfied answer. After some calls they gave the adderres of the Jhandewalan videocon tower office. there executive told me that the complaint fax to my head office on these no.[protected],[protected]. we have do this on[protected] on 12/06/2008 but you did't responce it. my card no is-[protected].
Please identyfy the problem and solve the disputed amount.


your faith fully
Padam Singh
H-221 Gazipur Delhi-96
[protected]

I have written several mails to ICICI BANK, for wrong debit of my account via transcation conducted on 12 sep 2008.

Branch Id : 0021 Account Id :[protected]
Ref: Trans-NHPUN[protected]-LIBOU -272 for Rs. 225.
Ref: Trans-NHPUN[protected]-LIBOU -271 for Rs. 5179.

Lattest mail sent to you for your ref :

Why you guys are only responding to only first part of the query. I need the complete answer for my queries for both transactions on 12 sep2008.

I fail to understand, is it a deliberate attempt to ignore my query? Or this way you have been instructed by the bank resolve the issues by testing the patience of your customers.

For GOD shake can someone in bank respond to my query listed below:

PLS READ my earlier MAILs CAREFULLY, IT MAY NOT BE IMPORTANT FOR YOU, IT MEAN A LOT TO ME.. May I request some of the senior and sensible staff from BANK to READ AND RESOND THE APPENDED MAIL.

2. Ref: Trans dated 12 sep 08 -NHPUN[protected]-LIBOU -271 for Rs. 5179.

Kindly refer to the above transaction dated 12 September 2008; my account has been debited for the above mentioned amounts. I am shocked as to how these transactions were performed without my written or verbal approval. I need to understand under which section of the law & who has given these rights to the Bank to perform these transactions without consent of the customer.

It’s a criminal offense, am thoroughly disappointed by this unprofessional and unethical behaviors displayed by the bank. While I will check the authenticity of this transaction in the manner it was conducted and take a legal advise on this matter. I strongly protest and demand and immediate explanation.

Thanks, Ashok

I would be greatful to if you can help me in this regard.

Best regards,
Ashok Jugran
[protected]

My ICICI shakti (Big bazaar/ Food bazaar) credit card no. is [protected]. I had received ur cr. card statement on 13/9/02008, statement dtd.4/9/2008 & due date is 21/9/2008, but last (statement dtd.4/8/2008) received on end of August 2008 i.e. after due date. Due date was 21/8/2008.I had received SMS for ICICI regarding delay in dispatch of statement for period 5/7/2008 to 4/8/2008 & also received SMS for payment due Rs.1825/-. I had not received hard copy of statement then also I paid Rs.1825/- as per SMS received on my mobile no.[protected]. I had paid vide Cheque No.587627 dtd.20/8/2008 for Rs.1825/- (Abhyudaya Bank, Vashi). I dropped this cheque in ur ICICI Bank, Drop Box in Vashi branch on 20/8/2008. U r charging Rs.100/- as late payement charges & Rs.300/- for overlimit charges & also charged service taxes for it. These charges are unfair because I had paid my bill before due date & next purchase is on 26/8/2008 that means after paying previous dues. I am housewife. My credit card limit is Rs.3000/- Less purchase as per statement dtd.4/8/2008 is Rs.1825/- = Bal Rs.1175/- Add my payement Rs.1825/-= Rs.3000/- my credit limit remain Rs.3000/- then no question of overlimit charges or late payment chages. Kindly waive late payment charges Rs.100/- & overlimit charges Rs.300/- & service tax in my next cr. card bill & credit my account for same amount otherwise I will think for cancellation of my credit card. I am using my card since July 2007 & I was satisfied with ur services but this time I am not satisfied with ur service because u r charging late payment charges & overlimit charges which are unfair. kindly take necessary action on my request for deducting these charges & inform me on my email ID or mobile as early as possible. .I will pay Rs.1585.44 as stated in statement dtd. 4/9/2008 before 21/9/2008 Kindly credit abovesaid charges in my next bill. Possibility was that cheque was not collected from drop box in time or it may remian in drop box, this is not my fault then why should I pay extra for that? I made my payment befor due date. Kindly think on my request & take action immediately.

Dear Sir,
My account no is:[protected]
Bank Name : ICICI Bank Ltd
Brach : Teynampet., Chennai

I used meenambakkam ICICI ATM centre to withdraw money on 02.09.08. I have entered money what i want is Rs.4000/-, but i have got only Rs.3500/-. But my account has been debited for Rs.4000/-. Immediately i registered my complaint in customer care vide complaint ref no: 78218369. They replied me that the diff amount will be credited with in seven working days. But still i am waiting, My money yet to credit in my account. We dont receive any reply from them.
Kindly take action and do the needful.

Yours,
Sasindran

I had issued a cheque no 95735 for Rs 751 from ICICI Sb account cheque book towards payment of my BSNL phone bill on 2nd sep 2008 and This cheque was dis-honoured inspite of my having a balance of Rs 32000 in my account. There was no communication to me except a brief SMS message three days after dis-honouring the cheque. I enquired with local ICICI bank in which I have my SB account. They said they can no way help either locating my cheque which is supposed to be returned to me by the bank and the bank staff are not aware where these cheques are processed some where central proceesing ept in mumbai.
I wish to know from a responsible person from ICICI bank Why they can not consider making a payment to a party like BSNL rather than dishonour my cheque inpite of having a balance with out checking with me on phone( both land and cell tel no available with bank) and simply send an SMS message after three days. What is that security aspect the bank wish to achieve? and the BANK neither could produce the cheque to me as proof of their actions I find this utter care less ness by ICICI BANK and leaving things to BPO's

Name: Mohammed Imran
Address: # 240/3, 1st Main, 5th Block, HBR Layout, Kalyanagar Post, Bangalore-560 043
ICICI Account No:[protected]Koramangala Branch).

I got a call from ICICI Bank Chennai ([protected]) on 6th September, 2008 at 6:30 PM and th0e ICICI Bank Executive offered me Cash in select offer for a total amount of Rs. 4, 47, 000.00 against my Credit Card for which I accepted. On 09/09/08 an amount of Rs. 57, 000.00 was credited to my ICICI Account by the bank as a portion this loan amount and I was told by the executive that the remaining amount of Rs. 3, 90, 000.00 will be credited to my account by 12/09/2008. However on 12/09/08, I was informed by the bank that my request for cash in select is cancelled and on 13/09/08 the amount of Rs. 57, 000.00 was that was credited to my Savings account was taken back by the bank.

I would like to register a complaint against the bank for:

1) Not following business ethics. They offer me a loan at first place and later inform me my request for a loan (Cash in Select in this case) is cancelled. However it should be noted that I never went to the bank for the loan
2) Exercising authority to conduct transaction in my account.
3) For not keeping me informed when taking the loan amount of Rs. 57, 000.00 that was credited to my account.

I have been requesting ICICI bank to take full payment from my bank account for their credit card - [protected] . Every month comittments are given to me in writing over email and whenever I called up call center that option is already activated and this month onwards complete payment will be taken but its been 7 months - Mar'08 min. amount is being taken - Rs 300/- is taken extra every month as part of min. payment. These charges are not reversed except once in August and niether complete amount is taken... I have made so many requests to cancel my card but its not done till date...after pleading so much I have seen my statements for thr first time last month over email.
Please help me getting my un-due money reveresed.

Dear sir,
We have purchased two abroad ticket from Ahmedabad to Chicago for the date of 24/11/2008 through yatra.com, and the amount of the e.ticket is debited on 12/08/2008. During this period a call from ICICI official is arrived from Bombay having call to convert this amount in EMI in three installments. He also told us that the installment will be scheduled w.e.f. 1st November 08, 1st December 08, and 1st January 09. This negotiation has been taken place on 25/08/2008 with Mr.Dinesh at Bombay. As a result we confirmed ok as introduced the skim, but the physical statement of the schedule has not been sent till this date. In this regards several mails have been sent to reconed in this statement and to send us for our acknowledge. However, till this date nothing has been done in this regard. All of sudden from Hyderabad office at 3.30 p.m.today a call is arrive on our mob saying that your E.M.I. is scheduled w.e.f. 19/9/2008, 19/10/2008 and 19/11/2008 equally. Both the official have presented contradictory matter to this aspect.
Meanwhile, the sum of Rs.3, 100 merely has already been debited on my C.C. A/c. No.[protected], the titanium card. This matter has created lot suffering and cofusion for us. To escape from abide matter even in such a financial matter it is to serious and likely to be launch a criminal proceeding. The responsible official of the bank concern should have realize the seriousness of the law position which will going to be started U/S 114, 118, 120(B), 409, 420(A), 466 & 467 of IPC-1860. It is regretful matter that while on promoting on various skims to achieve the target, baseless promises are being given which has not to be completed, which they know very well. However, to deceive the public such type of promoting skims just to attract the clients are being launched which are never be completed and innocent public are being cheated. We solemnly declared here that the matter above stated is true and correct under the provision of law it may be detected on behalf o[censored]s or to be intimated us whatever you like to do to help us to get our-self free of tension or any respective sources to solicit the complain may please be displayed as earliest at your on our above mail address.

Sir,

I am useing ICICI Bank - Preferred gold credit Card. they are terms No service charge for HP Petrol pumps. But i pore petrol at HP pump even through they are additionaly charge me as service charge.

Kindly look in to this matter, and give me a solution.

Regards,

Prabakar T,
[protected].
Coimbatore.

PF CLAIM
Dear Sir,

I worked with I Process India Ltd at UTTAR PRADESH IN BAREILLY LOCAION IN ICICI BANK TW LOAN DEPT as a SR. ASSOCIATE, i had resigned on 31 December 2007 and i had completed my resignation formalities on the same day. I received my PF papers attested from i-process in the MONTH OF 10 JUL -2008.My Pf Number is MH/47808/2725 and my Emp Number is C02820.

I forwarded all the papers to the PF Department, Kandivali Bhavishya Nidhi Bhavan, Plot no: 222, sector no:3, Charkop Market, Charkop Poisar Road, Kandivali(West) Mumbai-400 457 on 10-¬JUL- 2008 through The SPEED POST (NUMBER –EU[protected]IN) .The SPEED POST had been delivered AFTER THREE DAYS ( Checked with POST OFFICE).

On 10 SEP 2008 .I called PF department number[protected]Mr. T.K Singh – Regional PF Commissioner). Mr. Singh gave me[protected] and asked me to call there and check the status. When I called the second number, the staff over there gave me[protected]. When I called the 3rd number once again I got a new number[protected], which they told that it is an enquiry number. But, the enquiry number is not in use. I tried checking my status on the PF website. But, it is showing as Your Claim Not Yet Received.

I tried to get some help from i-Process. The same happened there also. Just the call is been forwarded from one to another and no one is ready to sort this out even there. Just my STD charges are been rising.

Kindly look in to the matter and do the needful.

Thanks & Regards,
BANWARI LAL
S/O RAM CHANDRA
ADD- 102 GANGA PUR SHADANA
NEAR MORE KOTHI
BAREILLY
M.NO====[protected]
E-MAIL===[protected]@rediffmail.com

Respected sir, we have applied for 5 application, 180 shares each and draft of same is sent to you on 6th December 2005 by tirupati courier receipt no 3040 received by you ( icici bank jmc house nr.parimal garden ambavadi ahemedabad ) I have email many times from [protected]@yahoo.com and also call you APARNA/SANDHA MEDAM AT[protected] Today when we went ahemedabad we have collected our opened application from icici bank and they can not able to give satisfied reply why this is happened . The person said we received it on 6th dec. at 11a.m. that was the last date, that was the reason we did not forward it .So though we have send it in time, due to the collection centre mistake we missed

sub-non receipt of shares of ICICI BANK LTD SEBI COMPLAINT REF. NO.2006/00927/01 DATE 11/03/2006 REF NO:SEB/749&861
Respected sir,
we have applied for 5 application, 180 shares each and draft of same is sent to you on 6th December 2005 by tirupati courier receipt no 3040 received by you ( icici bank jmc house nr.parimal garden ambavadi ahemedabad ) I have email many times from [protected]@yahoo.com and also call you APARNA/SANDHA MEDAM AT[protected] Today when we went ahemedabad we have collected our opened application from icici bank and they can not able to give satisfied reply why this is happened . The person said we received it on 6th dec. at 11a.m. that was the last date, that was the reason we did not forward it .So though we have send it in time, due to the collection centre mistake we missed the shares. So we will take legal action for compensation. My application details are as fallow my NAME BENFI.ACC.NO BID CUM APP.NO. DP ID DRAFT NO DRAWEE BANK DRAFT DATE BANK DETAIL GIVEN IN EXISITING SHARE HOLDER FORM SYNDICATE BANK FORM SEND AT
RANJANBEN SHAH[protected] IN[protected] DEESA NAGRIK SAHKARI BANK DEESA MAIN BRANCH 5TH DEC2005 BANK OF BARODA PERSONAL BANKING BRANCH AHEMEDABAD-380015 SAVING ACC NO1715 DIRECT ICICI BANK JMC HOUSE AMBAVADI BRANCH AHEMEDABAD
MILIBEN P. SHAH[protected] IN[protected] DENA BANK DEESA BRANCH 5TH DEC2005 SAVING 1716 DIRECT ICICI BANK JMC HOUSE AMBAVADI BRANCH AHEMEDABAD
DEVALKUMAR SHAH[protected] IN[protected] DEESA NAGRIK SAHKARI BANK DEESA MAIN BRANCH 5TH DEC2005 BANK OF BARODA PERSONAL BANKING BRANCH AHEMEDABAD-380015 SAVING ACC NO1715 DIRECT ICICI BANK JMC HOUSE AMBAVADI BRANCH AHEMEDABAD
1ST HOLDER DEVALKUMAR SHAH 2ND HOLDER RANJANBEN SHAH[protected] IN[protected] DEESA NAGRIK SAHKARI BANK DEESA MAIN BRANCH 5TH DEC2005 BANK OF BARODA PERSONAL BANKING BRANCH AHEMEDABAD-380015 SAVING ACC NO1715 DIRECT ICICI BANK JMC HOUSE AMBAVADI BRANCH AHEMEDABAD
MALI DHANJIBHAI KANAJI MALI
RANJAN SHAH
3, PUSPANJALI SOCIETY
HIGHWAY
DEESA-385535
MOB-[protected]
[protected]
[protected]
[protected]

Hi
In year 2007, i made an investment of Rs. 5, 500/- in ICICI Prudential's Infrastructure Fund through my ICICI Bank - ONLINE.
Folio no:

As payment mode was Direct Transfer from ICICI Online, so all the details were available with the bank and i didn't do much formalities in this purchase transaction.

Everything was fine till this process but when it comes to reedemption of my Mutual Funds. I requested for redemption of my funds on 5th of October 2008 and as my purchase mode was ONLINE so reedumption amount was expected to come directly into my account. I waited for the amount for atleast 7 days (usually it hardly takes 3 days) and when there was no payment transfer entry in my account, i contacted ICICI Pru Dept.

What i came to know from them was little shocking for me. They said "Your account details are mis-matched in our account so we couldn't transfer the amount". As my payment mode was ONLINE then there is no margin of error in recording account details as everything happened electronically.

Then i asked them about further action, they said they are going to send a cheque at my doorstep and please wait for the cheque to be delievered.

I waited for another few days and when there was no cheque recieved from them, what i got a response from them was more shocking. Operator said "Sir cheque has been delievered to your residence address and we have made the payment to you".

i raised a complaint about it in the month of Oct, 2008 and got a complaint no.: [protected].

Then the bank pupil asked me to deposit an Indemnity Bond on Rs. 300/- paper asking me that cheque has been misplaced and issue a new cheque. (though i had not received it, i had to write that cheque have been misplaced).

After giving the bond, i was keep on calling everyday to them and i got a same answer for about 3 months "Concerned Dept. is working on it".

And when i said i am going to file a case against your bank, I received an immediate call from mumbai and the response from them was so horrible. Operator said "We have made the payment via cheque number so and so and cheque has been cleared from our account".

And when i said i did't receive any cheque then Bank asked me to deposite my bank statement which i did (thats other thing, i had to pay Rs.112/- to just get a printout from the bank which we take for Rs. 5/- from anywhere. Printout which bank gave me were exactly same as we take printout from our home, just one difference was they put a stamp on it and that stamp cost me rs.112/- but bank people were not ready to emboss that stamp impression on my printouts).

Now after sending the statement even (in the month of July) i still got the response from bank "we have made the payments and no due is left"

I just need to ask if they are saying cheque has been cleared then can't they cheque it in their bank that in which account that cheque has been cleared?

Just they dont want to make my payments and i am going to file a case against them very soon...

By the way i've spend my entire 1 year and aprox. Rs.2, 000/- on phone calls & on indemnity bond and giving stementments 3 times to bank.

GIRDAC InfoTechnologies Pvt. Ltd. has corporate account with ICICI Bank, Preet Vihar, New

Delhi 110092. GIRDAC s retailers in US have sent US $ to GIRDAC CABUS A/c through wire on

July 24, 2008. The amount has not been credited into the account. Instead, a letter has

been sent for disposal instructions. Remittances from retailers in US are regular feature.

Blocking the remittance and not informing GIRDAC in time created lot of misunderstanding

between GIRDAC and the retailer in US.

Phone calls and emails are faster mediums of communication. GIRDAC wonders why ICICI resort

to sending delayed letters for communication.

GIRDAC opened premium business account with ICICI Bank expecting good service. But, GIRDAC

is totally dissatisfied with ICICI Bank services at Preet Vihar Branch, New Delhi. Now,

GIRDAC stopped all remittances to ICICI Bank, Preet Vihar Branch account.

It does not make any business sense to run after the branch for every problem. Even other

competitors are providing better services including doorstep service.

On 08/08/08, i had taken my home loan file from Shiv Tower office, Panaji, Goa of ICICI home loans as i had to undergo very delaying and tedious process for approval of loan. They wanted my mother to be co-owner, my brother to be a guranter, notarise an affidavit myself, etc which LIC housing did not asked from me. On 14/08/08 LIC housing has charged me the processing fees of Rs.5843/- as i gave my file to them for loan approval on 09/08/08. Further i noticed that one of the cheques which i gave to the ICICI bank with A/C payee instruction was used by ICICI employees in the home loan section and was debited in my name intead of ICICI home loan account for amount of Rs.5843/- and that to on 20/08/08. This act on behalf of icici home loan was very bad as i had already taken my file back and instead of returning my cheques they have mis used one of them to withdraw the processing fees. Therefore kindly let me know whether the bank can charge the customer after 12 days since the file has been taken back by the customer. Why the fees was not charged through bank account as done by the LIC housing company. This is illegal, unethical and injustice on part of ICICI home loan. Kindly inquire and return my money and remaining cheques back. Thanking you. Waiting for your early reply.

I used my PNB-Debit Card No.[protected] in ICICI Bank's ATM situated at Atlantic Plaza, Vaishali Ghaziabad to withdraw an amount of Rs.9, 000/-, but the money went inside the atm. ICICI ATM machine did not cancell the debit entry.

I tried to register my complain through ICICI phone banking customer care but they did not respond satisfactorly and asked me to take up the issue with PNB.
Kindly check and get Rs.9, 000/- credited to my PNB account.

Thanks & Regards
Kishwar Jahan, Sector-2A
Vaishali, Ghaziabad

Tel:[protected]
Mobile:[protected]

PNB-Debit Card No.[protected]
Saving Fund Account No.[protected]

Hi,
I have presented the cheque to ICICI Bank for credit card payment using their Pay in Slip amount was for Rs. 39000/- On 31/07/08 since my payment due date was 02/08/08 and my payment was demand draft. One week after i Have recieved the statement from ICICI and it was not refelcting my payments and from that point i have been enquiring about my draft by calling bank executives and they are not able to trace the same over this they asking me to enquire the Bank where i have taken the draft for said amount. Now, the new account statement has come to me with Overlimit charges, latepayment charges and Interest charges from ICICI. I had taken draft in ABN AMRO bank which debits said amount from my account and mentioned in the statement sent to me. ICICI bank looses the Draft and not ready to take the responsibility.