I made requests to ICICI bank on 28th Feb.2008 and, again on 7th March, 2008 to deactivate my credit card service for I was sick of their poor service. They refused to do it and bet. 15th Apr. and 18th May two fradulent transactions of almost 3, 200 INR through net, of which I had no knowledge till I received monthly credit card statements/invoices. I refused to pay them for the Bank Ombudsman scheme of Reserve Bank of India to regulate Banking sector has provion for accepting complints against the banks if they refuse to close the account of customers.
An exchange of mails went on for the next four months. The most non-transparent of dispute resolution mechanism of the ICICI Bank decided against my complaints without any logic offered to me. In such cases ICICI dispute redressal ssytem assumes the role of a judge when the allegation is gainst them only. What could be more ironic than this of corporate terrorism.
I could not convince myself for paying the disputed amounts, which were fraudulently transacted. I also could not take take their harassment done through sms, dozens of threat phone calls- means of corporate terrorism. I launched complaints to Reserve Bank of India that regulates all bank in the country.
Their big bosses started calling me to negotiate the amount which, if I pay, they will waive of the rest of the disputed amounts. Their revenue collection unit called twice in august, to tell me first time that my disputed amount has been waived of, and I need to pay Rs. 200; and second time that I still need to pay Rs. 190 more. I have their mail confirming receipt of my Rs.200. Then another call comes around 4th Sept. of Ms. Neha apologizing for the entire incidents and negotiating on Rs. 1000/- to give NoC and settle the issue. When I refused to give that also they sent reply of my complaints to RBI with a bundle of lies, which I was able to expose through all the emails as a proof I had saved for five to six months.
The RBI has called me to meet on coming Friday (i.e 10th Oct., 2008) with all evidences. Let us see whether truth wins or the public sponsored corporate terrorism. Will keep you posted.
kishore kumar singh
Aug 14, 2020
Complaint marked as Resolved
http://www.petitiononline.com/bagla27/petition.html