I was supposed to pay my Mutual Fund SIP on July 26th, 2022 which is setup as auto-pay but auto-debit never happened. then i paid the amount manually to respective merchant app on 25th July 2022.
On 22nd July 2022, I got a message from ICICI stating that due to insufficient balance ECS/NACH could not be processed. I checked with my merchant on this and they have received the required SIP amount. But i can see that inr 424.50 has been debited with the transaction code as 'ecsrtnchg210722_sr[protected]' on July 29nd, 2022.
None of the customer care numbers are working and i am unable to report this issue.
Sep 3, 2022
Complaint marked as Resolved
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jul 29, 2022
ICICI Bank Customer Care's response Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0a0mm) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0a08n) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team