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ICICI Bank Complaints & Reviews

3.3
Updated: Nov 16, 2025
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D
Dr. Sudip
from Kolkata, West Bengal
Jul 29, 2022
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Address: Wireless Para Barrackpore

My account number in ICICI bank is[protected]. They are deducting DP charges of Rs. 478 from my account till June 2022 though I do not have any Demat account in ICICI Bank.
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0a08n) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    N
    Naveen13g
    Jul 29, 2022
    Resolved
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    Resolved

    Address: ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051

    I'm very much aggrieved how ICICI BANK are betraying their customer and manipulate them introducing extremely difficult ways to complainant. How can a bank itself allowed to deduct any money without consent of a consumer. This is the fourth time when icici bank deducted INR 1100 on 28th of every month from my account in the name of VSI*GOOGLE PLAY WHICH I DON'T KNOW ABOUT.
    Sep 3, 2022
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jul 29, 2022
    ICICI Bank Customer Care's response
    Dear Customer,
    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0a090) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      A
      Ayaz Usmani
      Jul 29, 2022
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      Dmc/dp chgs till jun-22
      charges deducted from my account rs. 826
      on 27 june 22
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,
      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0a0a9) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        G
        Ganesh Borkar 25
        from Pune, Maharashtra
        Jul 29, 2022
        Feb 26, 2023
        This thread was updated on Feb 26, 2023
        Resolved
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        Resolved

        I’m not using any credit card or demat account, still ₹826 deducted from my account without any prior notice.i need money back in my account.
        Aug 30, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jul 29, 2022
        ICICI Bank Customer Care's response
        Dear Customer,
        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0a0am) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Hey @Ganesh Borkar, how was this complaint resolved?
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          S
          sudhakar.murukutisu
          from Nellore, Andhra Pradesh
          Jul 29, 2022
          Resolved
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          I am Sudhakar. 824.00 rupees has been deducted from my account as (Dmc/inIN[protected] dp chgs till jan-22) on 24-feb-2022. However
          my Dmat account closed a long back.

          I tried to call one of ICICI representative but no one picking the calls.

          When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici.

          Please consider and do needful.
          Sep 3, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jul 29, 2022
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0a0mi) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            S
            sudhakar.murukutisu
            from Nellore, Andhra Pradesh
            Jul 29, 2022
            Resolved
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            Resolved

            I was supposed to pay my Mutual Fund SIP on July 26th, 2022 which is setup as auto-pay but auto-debit never happened. then i paid the amount manually to respective merchant app on 25th July 2022.

            On 22nd July 2022, I got a message from ICICI stating that due to insufficient balance ECS/NACH could not be processed. I checked with my merchant on this and they have received the required SIP amount. But i can see that inr 424.50 has been debited with the transaction code as 'ecsrtnchg210722_sr[protected]' on July 29nd, 2022.

            None of the customer care numbers are working and i am unable to report this issue.
            Sep 3, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jul 29, 2022
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0a0mm) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              A
              AMolll
              Jul 28, 2022
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              My self Amol Kale, I have been with icici bank since long time. This year 2022 826/- Rs is deducted from my account without any alert message. I am not using any Demat account and the representative didn't inform any charges while opening the account. But still this charges are applied and debited from my account on 27 July 2022. DMC/[protected] DP CHGS TILL J UN-22 is shown in the statement. So please make sure to credit the amount which has been debited so far.
              +1 photos
              Aug 29, 2022
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jul 29, 2022
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0a0mr) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                Y
                Yash@12345
                from NEW DELHI, Delhi
                Jul 28, 2022
                Resolved
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                Resolved

                Website: icicibank.com

                Hi I am Yash Kumar, I have been with icici bank since 2019. This year 2022 826/- rs is deducted from my account without any alert message. I am not using any Demat account and the representative didn't inform any charges while opening the account. But still this charges are applied and debited from my account on 26 July 2022. DMC/IN[protected] DP CHGS TILL JUN-22 is shown in the statement. So please make sure to credit the amount which has been debited so far.
                +1 photos
                Sep 11, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 08, 2022
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0am60) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  V
                  vinoth venkatanarasimman
                  Jul 28, 2022
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                  Without any information ICICI Bank debited 826/- from my account.
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0am6a) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    P
                    Parvej ali khan
                    from Muzaffarnagar, Uttar Pradesh
                    Jul 28, 2022
                    Resolved
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                    Resolved

                    Your employees rishabh reject my file after doing all formalities and also not receivingy calls
                    Sep 13, 2022
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 08, 2022
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0am6i) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      A
                      AnilSeh
                      from New Delhi, Delhi
                      Jul 28, 2022
                      Resolved
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                      Resolved

                      I am Anil Kumar. Amount of Rs.826 was debited by ICICI bank[protected] on 26/07/2022 without any sms alert or email alert. The transaction mark was DMC/IN(Demat Acc no.) DP CHGS TILL JUN 2022.The Demat account mentioned in the transaction mark belongs to my ICICI direct account.
                      at the time of opening of this Demact account ICICI representative told that no charges involve this account. So, why ICICI deduct money? please refund my amount.
                      +1 photos
                      Jul 28, 2022
                      Complaint marked as Resolved 
                      amount directly deduct from my account without any prior information through sms/email/phone call etc.
                      ICICI Bank customer support has been notified about the posted complaint.
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                        P
                        Pradeep1616
                        Jul 28, 2022
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                        Dear ICICI Bank team,

                        Pradeep Here, Yesterday in my ICICI Bank account 777.27 Rs debited without intimation.

                        I checked in my bank statement showing like DMC/***** DP Charges..also I never used Demat account

                        Please return back my amount

                        Regards,
                        Pradeep
                        ICICI Bank customer support has been notified about the posted complaint.
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                          G
                          gautamkathpal
                          from AGRA, Uttar Pradesh
                          Jul 28, 2022
                          Resolved
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                          Resolved

                          I have an account with ICICI Bank and I use their app for UPI. I have 3 accounts ( 3 different UPI IDs) linked to that. I am facing two issues and contacted the bank 30-35 times but they are not ready to accept it or solve it. First, in imobile pay you can't change the linked account under one UPI Id. I don't want to delete UPI Id just wanna change the account because the current linked account is closed. Second issue I am facing is that It is showing a bank account that doesn't exist. Of course it's a technical issue I am not able to remove or change it. I don't have any account ending with xx32. Obviously I am not able to check balance or send money. They make excuses and not ready to provide a solution to it.
                          Jul 28, 2022
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          i have opened ICICI Savings Account by online on Dec 6th 2019 (Paid by online 2000/-) but till now i didn't received the amount u can find the Transaction Details below

                          You have successfully transferred funds to your new ICICI Bank Savings Account. The amount will be credited in your Savings Account in 2 working days.

                          The transaction details are:
                          Date: Dec 06, 2019.
                          Amount: INR 2, 000/-,
                          Transaction reference number: [protected]

                          Regarding this am last two days continuously following with customer care but i did't receiver proper update they are just transferring call to other department
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                            A
                            Abhinaw1232
                            Jul 28, 2022
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                            I have got a call from ICIC Direct saying please buy shares for atleast Rs. In 10 or 20 your account will be activated and you will receive a brokerage bonus of Rs.2000. And later the customer care directed me to buy at least 5 SEPs, which I did without specifying the amount involved.
                            Next day I saw in my bank account that Rs.826. Which is completely unacceptable.

                            When I created the demat account, I was not told about the DP charges, it was told to me by the ICICI representative that it is free and will never be charged and also I did not get any message alert in my mobile Who is registered with ICICI Mobile Banking. My ICICI account number is[protected] and Trading A/c No. [protected]. This is completely unacceptable and please refund my amount. my phone number [protected]
                            ICICI Bank customer support has been notified about the posted complaint.
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                              K
                              from Farrukhabad, Uttar Pradesh
                              Jul 28, 2022
                              Resolved
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                              Resolved

                              Deducted 826.00 rs on name of dmc, Een though no demat account was running and why no deductions msg was provided ?Give back my amount otherwise will surely go to consumer forum against u.
                              Aug 31, 2022
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 30, 2022
                              ICICI Bank Customer Care's response
                              Dear Customer,
                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0a21l) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                C
                                chetan.ck
                                from LUCKNOW, Uttar Pradesh
                                Jul 28, 2022
                                Jul 27, 2023
                                This thread was updated on Jul 27, 2023
                                Resolved
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                                Resolved

                                Icici bank (DMC/IN30302891621683 DP CHGS TILL J UN-22) charges

                                Address: 2la place, Shahnajaf road hazratganj, Lucknow

                                I am CHETAN. 826.00 Rupees has been deducted from my account as[[protected]] DP CHGS TILL JUN-22) DP charges on

                                26/07/2022. I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction

                                message to my mobile. I need justice and my money back immediately.My Account Number is[[protected]]....
                                +1 photos
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                                J
                                jithinsshanavas
                                from Kozhikode, Kerala
                                Jul 28, 2022
                                Resolved
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                                Resolved

                                Unable to generate ICICI internet banking password

                                Address: Kozhikode

                                I recently opened a salary account in ICICI as per my corporate request and received all the kit for the same. I have registered my mobile number with the account by visiting the nearest ICICI ATM too. But I was unable to generate the password for the received userid or Account number online and system throws an error message stating "Mobile number is not registered with the account please visit nearest branch/ATM". I have done this couple...
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                                vinodazure
                                from Chennai, Tamil Nadu
                                Jul 28, 2022
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                                Hi Team,

                                Today I received a call from ICICI credit card department and a supervisor named Prakash spoke to me in a very unprofessional manner.

                                As you can see on below mail the transaction has been rolled back and amount is credited to credit card account and same I was mentioning to him multiple times but he was not accepting it .

                                Please go through the recordings and see why he spoke to me like this.

                                My due date was on 24th and all the amount was paid (61844 was credited on 22nd July from HDFC life and Rs 3065 was paid on 22nd)

                                Now I want to know why Praskash was not accepting this and talked to me in a rude way . I clearly told him this is not the way you to talk to a customer and i got angry with this attitude .

                                Now I got late fee which they are saying the refund from vendor will not be considered as payment .

                                As of now the payment has been made totally
                                These people (ICICI Customer) are literally harrasing by calling multiple times

                                .

                                Regards,
                                Vinod J
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 30, 2022
                                ICICI Bank Customer Care's response
                                Dear Customer,
                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0a1yt) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Jul 30, 2022
                                Updated by vinodazure
                                Hi Team

                                I would request to rollback the late fee which was charged upon me even after paying the bill 2 days before the due date .

                                Thanks,
                                Viinod J
                                Aug 01, 2022
                                Updated by vinodazure
                                Hi Team,

                                Could you please share me your email id ?

                                Regards,
                                Vinod J
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                                  R
                                  Rag12367
                                  from NEW DELHI, Delhi
                                  Jul 28, 2022
                                  Resolved
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                                  Resolved

                                  Address: new delhi

                                  I have no demat account with ICICI,
                                  neither have i activated same.
                                  dont know since when they are charging 3400 annually divided into quarterly payout .
                                  DMC/IN[protected] DP CHGS TILL JUN-22

                                  absolute fraud
                                  Sep 12, 2022
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 30, 2022
                                  ICICI Bank Customer Care's response
                                  Dear Customer,
                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0a1z5) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    M
                                    mohit_chandani_30
                                    from New Delhi, Delhi
                                    Jul 27, 2022
                                    Resolved
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                                    Resolved

                                    I have not used the Demat account but still, 550.67 Rs got debited from my account without any knowledge.
                                    +1 photos
                                    Aug 31, 2022
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 30, 2022
                                    ICICI Bank Customer Care's response
                                    Dear Customer,
                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0a1z9) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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