IFB Industries Complaints & Reviews

My name is Arun.. purchased the washing machine on October 2022. Within in a week there was an issue with washing machine. Which was instantly reported to the IFB service engineer Shashi He visited the site and after checking he said it is drum issue and also this model is defect so needs to replaced. He said he will report the issue and get replacement done with 2 to 3 weeks.. even after continuous follow up there is no replacement yet. Later again I reported the issue on May 19 to another device engineer Manjunath. Even he promised of it getting the machine replaced but after continuous follow up there is no response from him also.. escalated the issue to manager Manu but no use just got an arrogance response from him stating it my ( customer fault ) to not follow up the issue properly.

By overall experience I’m just devastated and frustrated with IFB product and Customer service.. never thought IFB brand will stoop this low. Just worst and horrible experience 😡

Regard’s
Arun

Dear Team,

This is in reference to the above mentioned AMC no that I have taken from IFB GLOBAL & Customer code.

In the month of March'2023 I raised the complaint for my dishwasher against the below mentioned ticket numbers but till date it has not been resolved rather it has been cancelled from back-end without visiting my place & without any attempt to resolve it.

Date Raised Date Cancelled Ticket No.
08-Mar-23 15-Mar-23 [protected]
17-Mar-23 27-Mar-23 [protected]
02-Apr-23 12-Apr-23 [protected]

My complaint was regarding the fault that the LED display panel of my dishwasher is not working properly (Light not glowing or Dim light on display control panel) and the same needs to be replaced within my AMC warranty as per your technician but till date no one came to resolve the issue.

They are solving my complaint without visiting my place every time saying that there is no issue.

Request you to please take the matter seriously and get it resolved on a top-most priority basis.

Please refer to the below screenshot for my AMC agreement and other details.

image.png

I had purchased Elena steam 6 kg washing machine on[protected] from Amrita & co pallavaram. In last 5 years I spent more for maintaining the machine from board to drum. That too from last 3 years. I have changed my drum 2 times, filter 2 times, and rubber 2 times which is too expensive.

Last time when I bought drum in 08/2021. Technician informed old drum become fully rust and spoiled. So need to replace. After replacing use ifb liquid so it will give long life benefits. Since from the day I am using ifb liquids but again 04/23 drum as small hole in it. Now also it become fully rust and spoiled and replaced.

Fyi. The rubber cost is rs.2120 and filter cost is 1850. I have been changed this for last 2 years. I almost spent 17k in the last three years for ifb machine . Above parts will not cover in amc also.
It is very very expensive to maintain ifb.

I would request IFB to offer parts which are not covered under warranty at lower cost to their customers otherwise it will dissuade customers from buying IFB products, since they have to spend approx Rs 6000 within 3 years of the product purchase. I would appreciate IFB to reimburse the charges paid.

I had purchased Elena steam 6 kg washing machine on[protected] from Amrita & co pallavaram. In last 5 years I spent more for maintaining the machine from board to drum. That too from last 3 years. I have changed my drum 2 times, filter 2 times, and rubber 2 times which is too expensive.

Last time when I bought drum in 08/2021. Technician informed old drum become fully rust and spoiled. So need to replace. After replacing use ifb liquid so it will give long life benefits. Since from the day I am using ifb liquids but again 04/23 drum as small hole in it. Now also it become fully rust and spoiled and replaced.

Fyi. The rubber cost is rs.2120 and filter cost is 1850. I have been changed this for last 2 years. I almost spent 17k in the last three years for ifb machine . Above parts will not cover in amc also.
It is very very expensive to maintain ifb.

I would request IFB to offer parts which are not covered under warranty at lower cost to their customers otherwise it will dissuade customers from buying IFB products, since they have to spend approx 7k within 3 years of the product purchase. I would appreciate IFB to reimburse the charges paid.

Hi IFB support Team,

I am also facing the tACO error in my 6.5kg Senorita aqua sx machine. I checked online error code but could not able to find the solution of it.

I have been using ifb dish washer neptune sx1 model since 2 years, its still within warranty period.iam facing constant problem in operation of this dish washer, despite several complaints from my side to ifb service centre, they are not rectifying the problem & delaying the process, so that my warranty period would expire.

Displaying LU error message. Called customer care, where I was informed that the model I am complaining about is very old so it can't be repaired. I purchased my washing machine 8 and half years back. Since purchase never faced any issue but suddenly a week ago it's showing LU error message. Now the company's engineer informing me that the machine cannot be repaired because it's very old.. ridiculous.. is eight years or something a very long period?? My previous machine worked for about 15 years.. representative is suggesting me to buy new one in exchange of it.. what the hell is this??! Why should I spend more than twenty thousand rupees??

Sir we Purchased Washing Machine (top load - WTLIFB SDG 8KG) in[protected] from SARGAM ELECTRONICS Which is in Karnal (Haryana). The dryer of this machine is not working for a month now, for which we complained to IFB customer care (Complaint Number - [protected]). Once someone came from the IFB service centre to see the machine and said that 5000 estimates will come, and the machine will be fine. My mother said that you fix it.
My mother lives alone in India, whose age is 60 plus. I work outside India. Many times, my mother and I called the service centre to fix this machine. Every time they say that we will come tomorrow, and no one comes while we are also ready to pay.
IFB is a world-famous brand, and we had heard that IFB's service is very good, due to which we Purchased this machine.
I request you that you please fix this machine quickly because my mother is facing a lot of problems.

Name - Kiran Goyal
Address - OB181, Paradiso, CHD City, Karnal, Haryana (132001)
Mobile Number - [protected]
Complaint Number - [protected]

Dear sir,
I have raised a complaint regarding my washing machine last week, Service Engineer visited and stated a problem with the Power Board and took an advance of 1500 along with Visiting Charge 650 . Still no Update when the spre will be replaced.
The Person is not responding, not even attending the call.
Please help out with this issue.

We have been facing problems with our IFB microwave, which started in December. Upon looking up the internet for the customer service number, we came across the first search[protected] and made the call. The technician, after inspecting the microwave, he said that a certain part needs to be replaced which will cost us Rs. 3, 500. We agreed with it and he repaired it within a few days. When we asked for the receipt, he claimed that we will receive it by whatsapp in a few minutes, which, till today, hasn't been received by us on our registered mobile number.

After almost 3 months, on 23 June 2023, the microwave started to show the same problems. We contacted on this number again and asked them to lodge our complaint. We reiterated that a similar complaint was made in January by us. To this, they completely dismissed and asserted that no such call or complaint was made by us. We have been calling for four days now and have been receiving harsh responses from their end. Quite disappointed and furious, we asked them to connect us with their senior executive. To this, they blatantly said - we can't connect anyone with our senior. Anyone can't show up their face and ask us to connect with them.
One of our family members called them to confirm our previous complaint as well. The executive on call agreed we did file a complaint, while there are others who are claiming we didn't - a confusion amongst their associates in which we find ourselves trapped. We again called them to talk politely, but they have not only been shouting at us but also interrupting us from talking and cutting the call on our face. They have now blocked our number.
The executives who were responsible for this misdemeanor were - Sadhna, Kanchan, Riya, and more whose names we couldn't get.

Hi,
(IFB Service Center - Anakapally, Vishakapatnam district, Andhra Pradesh)
We have taken warranty for 1 year in MAY 2022 for our washing machine. After few months we had a issue in machine so we raised a complaint in IFB service center through mobile. technician came after multiple calls and saw the machine. Identified the issue and mentioned that parts of the machine needs to be replaced and told he will get the parts and come.

After calling multiple time there is no response from the IFB service center.
Whenever we call them they will say they will send the technician and even we raised a concern that our warranty will expire even then they dint responded. our warranty got expired in MAY 2023 but still our issue didn't get resolved. Machine is getting damaged because the issue is not getting resolved on time. We need immediate response on this issue. This issue we have raised 8 months before

Service center is marking the complaints as resolved even without coming to see the machine .Attached the same for the reference I got message for raising the complaint at 7:49 PM and got message saying issue got resolved at 8:04 PM on same day.

Sir i have purchased an IFB washing machine which is still under warranty. It got affected with a rat bite and we spend around 3000 to fix it. The technician who came home did not even respond to questions nor was reluctant to help us resolve the issue. now the next day it happened again. we cant spend daily 3000 for this. The IFB customer care is not responding properly also the higher authorities are keeping silence without even responding.. please assist

I bought a IFB senorita 6.5 kg washing machine, this is my second machine in last 8 years with bad experience. I have spent almost 4000 rs for a machine under warranty, First there was a shock absorber issue which is rectified but the technician charged around 1000 rs stating the 4 plastic bush will not cover under warranty. 2 ) In a span of 1.5 months there was a smoke from the machine and the technician had found issue with drum and rubber sleeve, drum was covered under warranty but for the IFB rubber sleeve costed Rs. 2850 /- What is the transparency on the cost, what ever the technician ask we give. Not happy.

The dryer of my Ifb fully automatic machine is not working properly

Dear Authorities,
Inspite of complaint registration( No CB [protected]) through registered mobile no [protected] and repeated request on almost alternate days, No visit by Technician for last five days. Assurance is given that technician will visit within 24 to 48 h keeping the valued customer waiting in inconvenience thereby compelling customer to resort to complaints. with such service ethics IFB will lose its credibility and valued customer like me.
Regards
Dr D K Pathak

I had purchased IFB Washing Machine-Senorita VX 6kg 800RPM, 10 years ago.
March 2023 and even referred IFB to my friends, they have also purchased
IFB., planned for AMC my washing machine, so tried to register through
IFB websites on March 20, 2023. IFB tkt [protected]
Based on the registration, I have received call from IFB - (cell no
[protected]) (refer the below image) shristha. she said, we will send the
service Engineer.next day, Mr.Jameel Pasha (cell no :-[protected]) from
Darshen communication visited our on March 23, 2023 Evening at 7.30PM.

He inspected the Machine functionality, as a procedure for AMC. for using
the cleaning powder, he charged rs.200 and AMC send by the Gpay rs. 6690
(AMC cost for 2 years with rubber sealed). He said, since it is late
evening we cannot produce the printed bill, so he send the hand written
bill by whatsapp through Dharshen kumar (cell -[protected]) from Dharshen
communication.

on May 22. 2023, I have faced some problem in my washing machine, so try to
reach both Jameel and Dharshen kumar, both are not attending my calls. so
again, i have registered the complaint with IFB, service engineer visited
and shared the Mr.Arun - IFB contact number.

Based on the discussion with Mr.Arun, He said they are fake and cheated
you.

Then, when i try to reach Jameel Pasha, he said, i left the company 2
months back.since they have not paid the salaray properly.

Mr. Dharshen kumar from Darshen Communication not picking up my call.

My understanding, Based on my enquiry with IFB, they have shared my contact
to Dharshen Communication. they have visited and i have paid Rs.6690 to
Dharshen communication for 2 years AMC.But Dharshen communication, not
placed the order to IFB.

I have not approached for my AMC to Dharshen communication, only IFB have
shared my contact details.

I wonder if this is standard practice at your shops or this is the usual
feedback that you receive from your customers. I find what happened to be
unacceptable at all scales and request from you to update on the above
problem.

No one from IFB are receiving the calls i am trying to approach Kharkana IFB service centre but no one are coming to our place to give service i am having problem with my washing machine which is under warranty When I am trying to reach KHARKANA BRANCH IFB SERVICE CENTRE BRANCH HEAD he is abusing me so i[censored] can't able to solve our issues pls refund the amount but don't abuse or don't disrespect the customers I am raising so many complaints...

I had worst experience with IFB service. I purchased the AMC from the company itself. Recently faced an issue with the washing machine, the door isn’t closing and tub is making lot of noises. So I have raised a complaint #[protected] Dated : 24th May 2023. Next day technician turned up and examined the machine and said they need to replace one of the part, which he said he will do next day. But, no one turned up to replace the part for few days. Then he turned up with faulty replacement part and told he will be visiting again. We (customer) were tracking the complaint and suddenly the complaint was marked as closes without even asking for happiness code. I complained again with complaint number #[protected] dated 28th May 2023 and no one is attending the complaint till date . We are calling local in charge, franchise and but none of them are responding back. I am very much disappointed and facing problem w.r.t Service. If anybody from IFB tracking this complaint, please resolve it at the earliest. #DrGaurav #[protected]

I have submitted complaint on 18/05/2023. Ticket ID IFB[protected].
My AC outdoor fan blade was broken while running condition. Technician came to see and says within 7 days fan will be replace with new one and take 590 rupees.But today till 30/05/2023 after 12 days nobody is responding for my call. I complain with their higher authorities, number provided by custmor care but no responce by him also.
What to do next, company must give answer.

No one are responding to our calls neither kharkana branch service centre nor anyone...