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Updated: Nov 15, 2025
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T
TKQ
May 2, 2023
May 3, 2023
This thread was updated on May 3, 2023
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I had booked ticket from ixigo app and wanted to cancel it there is no option of cancel ticket in the app and plus there is no support provided from there end.
Ixigo customer support has been notified about the posted complaint.
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Hey, sorry! We could not trace your booking. Please visit: www.ixigo.com/trainhelp to share more details with us. We will look into it and work on resolving it at the earliest. Thank you.
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TKQ's [Complaint's author] reply, May 4, 2023
The pnr is 2259532973 and I want the ticket to be cancelled and your app is not showing me cancel ticket option it's been a week since I am trying to cancel the ticket
Ixigo Customer Care's response, May 5, 2023
Verified Support
Sorry! This transaction wasn't made via ixigo. Please refer to the SMS/Email you would have received from the service provider at the time of booking. The service provider should be able to assist you with your query.
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    M
    [email protected]
    Apr 30, 2023
    May 3, 2023
    This thread was updated on May 3, 2023
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    Website: www.ixigo.com

    I haven't received the ticket but money was deducted from my bank account. I couldn't find any transaction history about the failed payment. And also, I didn't get the ticket. I cannot find the option from reverting of failed payment. Please do credit the money to my bank account for which transaction has failed. Please do rectify this issue as soon as possible.
    +1 photos
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    Money credited within hours.
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    Money credited back within hours.
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    Hey, Thanks a lot! We're glad this was resolved! Do let us know in case you need any other assistance.
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      M
      [email protected]
      Apr 30, 2023
      May 3, 2023
      This thread was updated on May 3, 2023
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      I haven't received the ticket yet. The payment has been deducted from my bank account. First of all, no option to find transactions. Couldn't find the failed payment in the ixigo money. And also, cannot connect with customer care.
      +1 photos
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      Money credited within hours.
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      Hey, Thanks a lot! We're glad this was resolved! Do let us know in case you need any other assistance.
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        A
        Akshaybhau
        from Nagpur, Maharashtra
        Apr 28, 2023
        Apr 29, 2023
        This thread was updated on Apr 29, 2023
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        I was booking ticket i selected phonepay to pay money and deducted too but ticket not booked and money also not returned

        Please return my money so i can book it again
        +1 photos
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        Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.
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          A
          AKSingh-TIET
          Apr 27, 2023
          Apr 29, 2023
          This thread was updated on Apr 29, 2023
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          Address: https://www.ixigo.com/

          I tried to book a train ticket on 27 April 2023 from the website https://www.ixigo.com/ from Gorakhpur (UP) to Prayagraj (UP) for Alok Kumar Singh (Age 39). I have login this website through my mobile number +91-[protected]. Once I moved through the payment gateway, money is deducted from my account but a ticket is not issued to me as I didn't receive any SMS on my mobile number.
          I am raising this complaint because I am in a dilemma that whether my ticket is booked or not. So I am requesting a refund of deducted money as Alok is planning to go to Prayagraj by any other mode of conveyance.
          I am attaching the snapshot of mail received from my card company from which money was deducted.
          +1 photos
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          Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.
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            N
            Nikita Bharti
            Apr 27, 2023
            Apr 29, 2023
            This thread was updated on Apr 29, 2023
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            Address: Danapur patna

            Sir,
            I have made payment on ixigo for booking train from jammu to patna via googlepay.
            Money got detucted from my account but ticket was not booked and it said ubsuccessful payment.
            Kindly look into this matter as soon as possible.
            Money debited ₹1348
            Upi id : niknikita.[protected]@oksbi
            Upi transaction id[protected]
            +1 photos
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            Hi there, we can see the amount was refunded to your ixigo money max account and was later transferred to the payment source, please let us know for any further assistance.
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              U
              Utkarsh Vikram Singh
              Apr 26, 2023
              Apr 26, 2023
              This thread was updated on Apr 26, 2023
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              Trip id : IXITRS[protected]
              Initiated refund ...got message that my amount is credited to my debit card ...but did not recieved any refund ..its not showing in my account
              Ixigo customer support has been notified about the posted complaint.
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              Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.
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                I
                Irfanquraishi
                from New Delhi, Delhi
                Apr 26, 2023
                Apr 26, 2023
                This thread was updated on Apr 26, 2023
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                Today I was trying to book a ticket but amount has been deducted but ticket not booked... Is amount of 2063 rs pls help how and when get refund ixigo have no option for this type of issue... Trip I'd is IXITRS[protected]. And the Payment I'd is 1DALJXF3I2HTOSA8X9J
                Ixigo customer support has been notified about the posted complaint.
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                Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.
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                  A
                  Arsh Chauhan
                  Apr 22, 2023
                  Apr 24, 2023
                  This thread was updated on Apr 24, 2023
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                  Didn’t received refund yet…show in the app that transferred money in my ac on 21 april but ị didn’t received yet…please do something
                  Ixigo customer support has been notified about the posted complaint.
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                  Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.
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                    R
                    Rrnn24
                    from Delhi, Delhi
                    Apr 21, 2023
                    Apr 24, 2023
                    This thread was updated on Apr 24, 2023
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                    I booked a ticket from ixigo app but I cancelled the ticket. My refund was credited to ixigo money max. Then I transferred my money from ixigo money max to UPI I'd but I did not notice that I deactivated my UPI I'd in morning. Money was deducted from ixigo money max but it does back credited to ixigo money max. It's been 3 days what should I do?
                    +2 photos
                    Ixigo customer support has been notified about the posted complaint.
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                    Hi there, we regret the inconvenience caused, we have raised this further with the payment gateway and the refund should be processed within 5-7 days
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                      M
                      [email protected]
                      Apr 21, 2023
                      Apr 24, 2023
                      This thread was updated on Apr 24, 2023
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                      Address: BMC colony Santosh nagar Goregaon east

                      IXITRS[protected] This is my transaction id but didn't receive money should do action it for legal format
                      Refund will detect but that could not received in my account
                      Ixigo customer support has been notified about the posted complaint.
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                      Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.
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                        A
                        anil kommu
                        Apr 20, 2023
                        Apr 24, 2023
                        This thread was updated on Apr 24, 2023
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                        With the ARN number[protected] rupees 1295 refund is generated but the amount not credited in benificiary account
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                        Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.
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                          M
                          Mintu12345
                          from Daman, Daman and Diu
                          Apr 16, 2023
                          Apr 18, 2023
                          This thread was updated on Apr 18, 2023
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                          Address: Daman

                          I have booked two railway tickets from IXIGO and my ticket does not get confirmed after chart preparation tickets got cancelled automatically by IXIGO the total amount was 307 rupees and I got refund of only 150 rupees what is this, I have not cancelled my ticket it got cancelled automatically because seats were not available then what is my fault why should I pay half of my ticket money in the name of cancellation charges, I have not cancelled my ticket so why my money got taken and only half of the amount got refunded, IXIGO is looting people by taking different types of charges
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                          Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.
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                            S
                            sachin2303
                            from Kolkata, West Bengal
                            Apr 15, 2023
                            Apr 18, 2023
                            This thread was updated on Apr 18, 2023
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                            ON 15 Apr 2023 i tried to book a train ticket in Train No. 16315 from Mysuru to Thrissur. During the payment process an amount of ₹1334 was deducted from my account with transaction ID. T2304151050018283052923 with Bank Ref No.[protected], moreover the ticket was not booked and no message of refund was received. However, i tried again and booked the ticket by paying ₹1304.01 with transaction ID. T2304151109426100121862 with Bank Ref No.[protected]. Therefore, i want the refund of ₹1334 at the earliest.
                            +2 photos
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                            Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.
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                              S
                              Shaik Thanveer Ahamed (تنویار)
                              Apr 15, 2023
                              Apr 18, 2023
                              This thread was updated on Apr 18, 2023
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                              I had booked tickets for Bangalore to Chennai and unfortunately i had some emergency and cancelled those tickets on 11-April-2023
                              I got the refund to my Ixigo wallet and i had transferred that amount of 900 in to bank.
                              In the transaction details it is showing as it is settled on 11-April by its been 4 days I didn’t got the refund to my bank account
                              +1 photos
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                              Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.
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                                M
                                Moin7869247
                                from Rajkot, Gujarat
                                Apr 12, 2023
                                Apr 18, 2023
                                This thread was updated on Apr 18, 2023
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                                I had recently booked my train ticket from ahmedabad to rajkot for 13 april with trip id IXITRS[protected] and payment id 1CN8E9Z9PT7YPRBS719.

                                Unfortunately my money got debited but I’ve not received any ticket and in app shows my trip is cancelled with payment failed.

                                Where does my money got debited I’ve paid the requested amount by ixigo on my upi id and if they have not recieved.

                                Please solve my issue as soon as possible and provide me the ticket if payment is confirmed and if not then please provide my refund so i can continue my booking again.

                                I’ve attached some pictures elaborating my issue. Kindly review and guide me further.
                                +4 photos
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                                The booking was failed and amount is already refunded with bank ARN[protected] the same day. Please reach out to us via www.ixigo.com/help for any further assistance.
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                                  M
                                  Moin7869247
                                  from Rajkot, Gujarat
                                  Apr 12, 2023
                                  Apr 18, 2023
                                  This thread was updated on Apr 18, 2023
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                                  Resolved

                                  Money debited but ticket not booked ( ahmedabad to rajkot )

                                  I had recently booked my ticket from rajkot to ahmedabad from ixigo on 12 april for the date 13 april (the next day) with trip id IXITRS[protected] and payment id 1CN8E9Z9PT7YPRBS719.

                                  Unfortunately i had cancelled the booking my mistake though i wanted to continue the booking so i paid requested money by ixigo on upi and my money got debited by ticket was not confirmed.

                                  I started my booking again thinking...
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                                  Sugathan velayi
                                  from Kannur, Kerala
                                  Apr 9, 2023
                                  Apr 12, 2023
                                  This thread was updated on Apr 12, 2023
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                                  Hi Sugathan
                                  Sorry!Your Thalassery (TLY) - Yesvantpur Jn (YPR) train booking could not be confirmed due to payment failure. Booking ID: IXITRS[protected]
                                  Re-book your ticket here: https://ixtr.app.link/Tu1gd8o0Lyb
                                  For any queries, please visit our Customer Service section: https://ixtr.app.link/help
                                  Thank you
                                  Team ixigo
                                  +1 photos
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                                  Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.
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                                    S
                                    Saideep Shirsekar
                                    Apr 9, 2023
                                    Apr 12, 2023
                                    This thread was updated on Apr 12, 2023
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                                    I booked a fligh to india
                                    From Uk

                                    Money got deducted no confirmation from
                                    Ixigo
                                    Email [protected]@gmail.com
                                    Attached is the screenshot
                                    +1 photos
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                                    Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.
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                                      A
                                      Anjaliseth9662
                                      from VARANASI, Uttar Pradesh
                                      Apr 7, 2023
                                      Resolved
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                                      Resolved

                                      Address: C33/265-17,CHANDUA CHITTUPUR, SIGRA

                                      Respected sir/ma'am

                                      Paid at 10:50 pm on 07/04/2023

                                      I have tried to book aticket, my amount had been debited but ticket was not booked(confirmed)
                                      UPI transaction ID:[protected]
                                      [protected]@paytm
                                      Booked ticket from BSB to MTJ for 21st april 2023
                                      Train number: 19670 Humsafar Express
                                      Amount deducted was 2513/-
                                      Please refund my money back.
                                      +1 photos
                                      Apr 7, 2023
                                      Complaint marked as Resolved 
                                      7985960712 is my number
                                      Ixigo customer support has been notified about the posted complaint.
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