Ixigo Complaints & Reviews

I have booked a rail ticket on ixigo and made the payment through PhonePe App amounting Rs.675.75 with Rs.100 cashback coupon. Ticket was from Haridwar to Ludhiana 3A for 06.09.2023.
Neither ticket got booked nor I got any refund back.

I have a booked a rail ticket on ixigo but neither it got booked nor I got any refund of the deducted amount. Ticket was for 3A from Haridwar to Ludhiana for 06.09.2023.
Amount was 675.75 something with a 100Rs. Cashback.

Dear Ixigo Team,

I hope this message finds you well. I am writing to express my deep concern and disappointment regarding a recent booking experience I had with your company. On Thursday, 24 August 2023, I booked a train ticket for myself fromSecunderabad to New Delhi through your website/booking platform. However, despite completing the payment process, the ticket has not been confirmed, the payment got failed and amount 750/- got debited. I tried twice, both the times amount of 1500/- rupees got debited and payment got failed.
Booking Details:

Name of Passenger: PVN Saichandu
Departure Date: Thursday 18 Aug 2023
Departure Station: Secunderabad
Arrival Station: Hazrath Nizamuddin
Payment Method:Phonepay
Payment Transaction ID:[protected].
Pls do the needful.

Zaman Sayyed
from Mumbai, Maharashtra
Aug 17, 2023
Address: Imam Wada Road Dongri Mum -09

Dear team,

I was booking a train ticket through the Ixigo application on 17th August at 12;42 am and during payment via upi mode (Google Pay) my payment was successful of amount 4, 062.00 INR to UPI - [protected]@oksbi as per upi reference id[protected] but the ticket was not booked either there was any confirmation of booking failed in the trip history.

Kindly, resolve the issue and revert my paid amount during that train ticket booking which is not booked

I have book a train ticket on[protected].I have debited money but ticket is cancelled but now my refund is not coming

I have completed all formalities to book train ticket for NDLS-LKO AC SPL (12430). i chose UPI payment option, a QR code got generated and on scanning the same a payment of RS, 1705-00 got deducted from my account (transaction id[protected], but no ticket got booked. now ixigo's customer complaint numbbers are not responding. plz do needful.

Due to some issues 13010 Doon Express (time:

8.55Pm) was canceled by irctc from Yog nagri rishikesh to Howrah on 14th July 2023. Me and my husband booked the online tickets through the ixigo app for AC three tier, even now I am not getting my money back even after filling out the TDR form and email to the irctc many times. Strangely ixigo doesn't even have complaints number where we can talk to some! This is a completely fake app, thus stealing the customer's money.

This akshat gupta registered ixigo flight ticket from phone no [protected].flight is from new delhi to mangalore on 21 august 9:00am to 14:10.my amount is deducted by ixigo of amount of rs 6944 on 6 august 23:22 pm with upi transaction id[protected] to ixigo.[protected]@axisbank.please look into these issue and refund my money as soon as possible.and ticket is not booked by them.please look into these matter

PNR: [protected]
Booking ID: IXITRS[protected]
Train Name: Jodhpur Exp
Date of Journey:[protected]
PNR: [protected]
Booking ID: IXITRS[protected]
Train Name: Jodhpur Exp
Date of Journey:[protected]
Hello sir
this is ixigo user zaroon Saiyed
I have booked this 2 tickets from ixigo
But today I cancel my tickets and money refund back to ixigo money max now from this I have transferred money to my account but my account is closed so how can I get my money back to ixigo money max wallet
Plz kindly help

I booked a bus ticket but money got debited and a error popped up saying, sorry the seat was already booked but no confirmation of ticket or anything received. Please issue refund asap

Subject: Urgent Complaint - Ticket Payment Made, But Booking Not Confirmed

Dear Sir,

I hope this message finds you well. I am writing to express my deep concern and disappointment regarding a recent booking experience I had with your company. On Wednesday, 19 July 2023, I booked a train ticket for my friend from Rajkot to New Delhi through your website/booking platform. However, despite completing the payment process, the ticket has not been confirmed, leaving us in a highly inconvenient situation.

Booking Details:

Name of Passenger: Mario Michaque
Departure Date: Thursday 20 July 2023
Departure Station: Rajkot
Arrival Station: New Delhi
Payment Method:PayAtm
Payment Transaction ID:[protected]

Upon completing the payment, we expected to receive a confirmation email or message with the e-ticket details and PNR number. Unfortunately, no such communication was received, and my friend's travel plans are now hanging in uncertainty.

As this matter is o[censored]tmost urgency, I kindly request your immediate attention to resolve this issue promptly. We expect a swift response explaining the reason for the booking failure and, more importantly, a viable solution. Please reconfirm the booking or process a refund for the full amount debited from my account.

In case there were any technical glitches during the booking process, I recommend taking immediate actions to address and rectify such issues, preventing them from recurring in the future. Moreover, I suggest implementing a more robust and reliable booking system to ensure customers do not face such inconveniences in the future.

I understand that unforeseen errors may occur, but as a loyal customer, I trust that your team will handle this matter with the utmost professionalism and prioritize customer satisfaction.

Kindly respond to this complaint at the earliest with the resolution, so my friend's travel plans can be secured, and we can regain our confidence in your services.

Looking forward to your prompt response.

Sincerely,

Mario Michaque
‪+91 99045 34770

App showing refund successful but not credited .I have to take another ticket with this amount, so please fast up the payment

I’ve tried booking 2 Tatkal tickets from Ahmedabad to Vadakara on 14/07/2023 (Friday) for a journey on 15/07/2023 (Saturday), but after the money was paid, I received a message from IRCTC telling me that the slots were all full and the refund has been initiated.
Ixigo customer care had also sent me a message on WhatsApp saying that the transfer will be done soon.
After some time I did receive the refund on my ixigo money max...

I have done payment of 988 by patym but in ixigo app noting is showing abhout transaction and the money deducted please refeund

IXIGO Train Trip ID
XITRS[protected]

Please refund my money
I also attracted payment proof

I booked my train tickets, and due to personal issues I had to cancel it. In app it shows refund successful but money is not shown in the account. Trip IXITRS[protected]

Today as of 9 July, I booked tickets for two people in my family for train from ixigo train app money deducted completely but ticket booking is not showing in the particular app and I booked my ticket with Amazon pay as stated one of the payment method.

I ad paid money for train tickets from Chandigarh to ludhiana. But i had got no tickets till yet. Kindly reply asap.

Hi my name is Basudeb Biswas . On 18.04.2023 I booked one flight from Mumbai to kolkata from ixigo portal. The amount got debited from my account but ticket was not booked and amount was not reversed yet. I have called customer care several times but nothing was done and amount is not refunded till now
My mobile no. Is [protected]

I made a transaction evening from you app and it was successful. I have not received the ticket and after checking with my bank i got to know that transaction was successful and money got deducted towards merchandise that is ixigo.
I made the transaction through upi. I have also checked with irctc and they have not received any payment and they also told that money is stuck with ixigo
What happened to my money? When can i expect this to resolve?

I was booking my ticket i sent a upi payment req to my friend, he was about to pay it, I accidentally clicked the back button and paid, now my ticket wasn't booked but my payment is done
Flight was from banglore to delhi