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Ixigo Complaints & Reviews

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Updated: Nov 15, 2025

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Ixigo reviews & complaints page 7

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We booked train tickets for 2 from Puducherry (PDY) to Tiruchirapalli (TPJ) for the 21st of May. The amount was debited, but the booking did not happen. Please return the amount, below mentioned are the transaction details.

Dear SBI User, your A/c X3836-debited by Rs827.96 on 20May23 transfer to LeTravenuesTechnol Ref No[protected]. If not done by u, fwd this SMS to [protected]/Call [protected] or [protected] to block UPI -SBI

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Ixigo Customer Care

from Gurugram, Haryana

May 21, 2023

Verified Support

Hey Madhur! We sincerely apologize for the inconvenience caused. Please visit: www.ixigo.com/trainhelp to share more details with us. We will look into it and work on resolving it at the earliest. Thank you.

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Flight ticket has been cancelled by the Thai airasia airline but still i did not get the refund yet.
I booked this ticket from ixigo and ask for the refund they are saying connect with airline when i connected with airline they are saying you need to connect with ixigo as you booked ticket from ixigo.
From last one month I am trying to reach out to both of them but still I did not get the resolution and still waiting for my refund as when I see the portal of both of them I saw flight has been scheduled.
Because of that flight cancellation I have to booked the higher price ticket and so much problem I faced as that is end of the moment.
Want to ask my refund and compensation against higher charges and inconvenience.
PNR-J24P9C

Thanks
Shubham Jain

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Ixigo Customer Care

from Gurugram, Haryana

May 21, 2023

Verified Support

Hey Shubham, we apologize for the inconvenience caused to you. We'll check and share an update in 48 hours. Thanks!

Shubhu44jain's [Complaint's author] reply, May 27, 2023

We did not receive any reply from your side how you can close this complaint.

Ixigo Customer Care

from Gurugram, Haryana

May 27, 2023

Verified Support

Hey Shubham, we apologize for the inconvenience caused to you. We are still working on your concern and shall update you as soon as we have a response from airlines end. Thanks!

S

Shubhu44jain

May 31, 2023

purchased additional buggage from airiasia portal under this PNR#J24P9C and ticket has been booked from ixigo. I received the refund for the ticket and they deduct the airline cancellation charges of rs 236 and flight has been cancelled by airline.
And still I did not receive the refund for additional buggage which I purchased directly from airline and while I contacted with ixigo they are saying you purchase from the airline you need to contact to airline and I contacted with airline they are saying this pnr belong to third party so you need to contact ixigo.

Please help on this and provide my refund and with airline deductions which they deduct in ticket.

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Address: dehradun

Dear ixigo team,
we have booked on train ticket dehradun to amritsar but payment was cut to my paytm account and ticket not booked please return my 1975 rs.

+1 photos

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Ixigo Customer Care

from Gurugram, Haryana

May 20, 2023

Verified Support

Hey Paras! We sincerely apologise for the inconvenience caused. Please visit: www.ixigo.com/trainhelp to share more details with us. We will look into it and work on resolving it at the earliest. Thank you.

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Address: D 03 NTPC Colony Unchahar 229406

Please find Air ticket having
PNR no L7CMRC,
Blr to Lucknow,
name of passenger Ms Shikha Mandal,
date of travel 02.05.2023
- the flight has been cancelled by air lines (go first). Immediately asked for refund and it was committed to refund for the same. But till date, i didn't get any refund.
Hence, you are requested to initiate refund process the amount correspondent ticked charges.
Thanking you

S K Mandal

+1 photos

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Ixigo Customer Care

from Gurugram, Haryana

May 18, 2023

Verified Support

Go First Flights have been disrupted due to operational issues which might lead to prolonged refund timelines. We'll initiate the refund as soon as we receive it from GoFirst. You may also contact the Go First Customer Care Centre at [protected] or[protected]. Alternatively, write to them at [protected]@flygofirst.com or use this link for further help https://www. flygofirst.com/plan-my-trip/gonxt/

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In June 2022 ibooked a ticket but as of now I didn't got the refund

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Ixigo Customer Care

from Gurugram, Haryana

May 18, 2023

Verified Support

Hey Nikhil! We sincerely apologise for the inconvenience caused. Please visit: www.ixigo.com/trainhelp to share more details with us. We will look into it and work on resolving it at the earliest. Thank you.

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I was trying to book train ticket. The money got deducted but the payment confirmation failed. I also cannot see this failed booking under failed payment booking section. Please refund me the money for the same. I have attached the relevant screenshots.

+2 photos

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Ixigo Customer Care

from Gurugram, Haryana

May 17, 2023

Verified Support

We would like to inform you that an amount of INR. 1477.05/- has already been refunded to your source account on 16 May 2023.

Since you've mentioned that the amount has not been received by you, we request you to get in touch with your bank by sharing the ARN[protected] using which they will be able to trace the refunded amount. We would like to clarify that the ARN numbers provided are sufficient proof of the refund processed from our end.

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Hi,

I was booking a train ticket. My money got deducted but the payment didn't get confirmed. On top of it, the failed payment is now not reflecting in the failed trip section. Please refund me the money for the failed booking.

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Ixigo Customer Care

from Gurugram, Haryana

May 17, 2023

Verified Support

We would like to inform you that an amount of INR. 1477.05/- has already been refunded to your source account on 16 May 2023.

Since you've mentioned that the amount has not been received by you, we request you to get in touch with your bank by sharing the ARN[protected] using which they will be able to trace the refunded amount. We would like to clarify that the ARN numbers provided are sufficient proof of the refund processed from our end.

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Booked a ticket from hyderabad to bangalore today. Amount got debited but ixigo payment page expired and took me back to passenger details page. Kindly provide refund since no ticket has been booked.

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Ixigo Customer Care

from Gurugram, Haryana

May 13, 2023

Verified Support

Hey! We sincerely apologise for the inconvenience caused. Please visit: www.ixigo.com/flighthelp to share more details with us. We will look into it and work on resolving it at the earliest. Thank you.

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I had booked for bus from kochi to Bangalore on 5th may and my amount got debited from account and haven't been credited back even after one week and more.

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Ixigo Customer Care

from Gurugram, Haryana

May 13, 2023

Verified Support

Hey Ahzen! We sincerely apologize for the inconvenience caused. Please visit: www.ixigo.com/trainhelp to share more details with us. We will look into it and work on resolving it at the earliest. Thank you.

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Hi,
I am Ritul. Earlier i had booked a train ticket. I partially cancelled this train after three days of booking on 30 april 2023. After that there it is showing that the refund amount Rs 1995/- will be reflected on your account by 3 may 2023. I had used my UPI Id for the payment of this ticket. It was shown that the amount is returned to the source, but it isn't showing when i check the balance in Google pay. I hope your will surely look into this problem as soon as possible. Thank you

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Ixigo Customer Care

from Gurugram, Haryana

May 9, 2023

Verified Support

Hey, sorry! We could not trace your booking. Please visit: www.ixigo.com/trainhelp to share more details with us. We will look into it and work on resolving it at the earliest. Thank you.

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We tried booking a train from jaipur to Indore on 9th May around 8:30am and it said that the transaction has failed so we booked another ticket and it was successful after some time when we checked the money has been deducted from our account twice (₹3071+₹3071) please resolve this issue and refund amount of ₹3071 as soon as possible.
Thank you

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Ixigo Customer Care

from Gurugram, Haryana

May 9, 2023

Verified Support

Hey, sorry! We could not trace your booking. Please visit: www.ixigo.com/trainhelp to share more details with us. We will look into it and work on resolving it at the earliest. Thank you.

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This is Geetha Anand

I have booked train tickets through ixigo app on 30-Apr.The booking numbers wereIXITRS[protected]
IXITRS[protected], which were cancelled in last minute.In their app it shows the amount was refunded but I didn't receive to my account and there is no proper response in customer care the automatic chat service not giving any proper replies.I need my money back.

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Ixigo Customer Care

from Gurugram, Haryana

May 9, 2023

Verified Support

Dear Geetha, we would like to inform you that an amount of INR. 425 and INR 85 have already been refunded to your source account on 7 May 2023.

Since you've mentioned that the amount has not been received by you, we request you to get in touch with your bank by sharing the ARN[protected] and[protected] respectively using which they will be able to trace the refunded amount. We would like to clarify that the ARN numbers provided are sufficient proof of the refund processed from our end.

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Website: www.ixigo.com

My Name is Kevin John, and my ticket Payment ID is 1C7EPIT25HXS7FTQWJG. Attached the screenshot for details. I have cancelled the ticket before the journey and was supposed to recieve the refund by 23 april 2023. In the app it says refund complete but i have not yet recieved any refund till date. Not even able to chat with a support agent as all i am able to connect with an AI chat bot Tara which keeps on saying refund is complete. I tried reaching out to the team via ixigo's official twitter handle and no proper response for their side as well. They keep on saying wait for few more days or weeks as its a payment gateway issue and no other response. Kindly look into this issue and resolve the same on priority as it has been more than 3 weeks and ixigo does not even have a proper customer service to register complaints

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Ixigo Customer Care

from Gurugram, Haryana

May 8, 2023

Verified Support

Hey Kevin, we are already working on the concern and shall provide an update on Twitter DM. Thanks!

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Address: Second Floor, Veritas Building, Golf Course Rd, behind Ibis Hotel, Sector 53, Gurugram, Haryana 122002

Flight booked with pnr N4I3SL is cancelled by the airlines and they have refunded the amount to the agency which is ixigo through which i booked ticket but ixigo denying that they have not received any update from the ailines yet regarding refund amount.
I have called airlines customer support executive and confirmed from them that they have already refunded amount to the agency(ixigo) and they also shared me refund confirmation mail on my mail id which i am attaching here, please take action on ixigo and ask them to refund my money as soon as possible.

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May 07, 2023

Updated by Nitesh311995 Pnr N4I3SL flight cancelled but ixigo didn't refund my money even after airlines has refunded money back to them that same day only, they are not responding anything, always saying its pending from airline end but airline has refunded and send confirmation mail to me already which i am attaching here for your reference

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Ixigo Customer Care

from Gurugram, Haryana

May 7, 2023

Verified Support

Go First Flights have been disrupted due to operational issues which might lead to prolonged refund timelines. We've cancelled your PNR and the refund is under process. We'll initiate the refund as soon as we receive it from GoFirst. You may also contact the Go First Customer Care Centre at [protected] or[protected]. Alternatively, write to them at [protected]@flygofirst.com or use this link for further help https://www. flygofirst.com/plan-my-trip/gonxt/

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I have booked a train ticket on April 19 and it got cancelled automatically because of waiting list, so the app shows refund was completed by 24 april but today it is may 6 the amount is not reflected in my account yet. I tried contacting through chat and call but no helpful response

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Ixigo Customer Care

from Gurugram, Haryana

May 6, 2023

Verified Support

Hey, sorry! We could not trace your booking. Please visit: www.ixigo.com/trainhelp to share more details with us. We will look into it and work on resolving it at the earliest. Thank you.

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Address: PALAKARAI

I booked my train ticket but ticket not booked money has been deducted, this has happen twice 870 and 715, no refund happened

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Ixigo Customer Care

from Gurugram, Haryana

May 5, 2023

Verified Support

Hey, sorry! We could not trace your booking. Please visit: www.ixigo.com/trainhelp to share more details with us. We will look into it and work on resolving it at the earliest. Thank you.

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I m booking my train ticket my ixigo app payment sucessful but ticket not booked please refund my money

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Ixigo Customer Care

from Gurugram, Haryana

May 5, 2023

Verified Support

Aditya, the refund of INR 1474/- was processed on 05 May 2023 with Bank ARN[protected]. Since you've mentioned that the amount has not been received by you, we request you to get in touch with your bank by sharing the ARN[protected] using which they will be able to trace the refunded amount. We would like to clarify that the ARN numbers provided are sufficient proof of the refund processed from our end.

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Address: PUNDI

I have send 1767 rupees from my phone pay successfully paid but booking failed
my transction id:T2305041733144040510344
UTR NO::[protected]
TRAVELERS DETAILS
K KRISHNAVENI
K NUKARAJU
K JYOTHISWARUP
FROM : TPTY TO PALASA

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Ixigo Customer Care

from Gurugram, Haryana

May 5, 2023

Verified Support

Hey, sorry! We could not trace your booking. Please visit: www.ixigo.com/trainhelp to share more details with us. We will look into it and work on resolving it at the earliest. Thank you.

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Dear ixigo team,
I booked a bus ticket from kochi to banglore on may 3rd, 9.56 pm. The ticket booking got failed but money was deducted from my account.

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Ixigo Customer Care

from Gurugram, Haryana

May 5, 2023

Verified Support

Hey, sorry! We could not trace your booking. Please visit: www.ixigo.com/trainhelp to share more details with us. We will look into it and work on resolving it at the earliest. Thank you.

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Address: H.No 4-23/1,Vill:Gowreddypet,mdl&Dist Peddapalli

I cancelled a ticket on 5/4/2023, refund generated from ixigo which neither credited to my accout nor ixigo money...The ARN number is[protected]...The Trip ID is IXITRS[protected]

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Ixigo Customer Care

from Gurugram, Haryana

May 3, 2023

Verified Support

We would like to inform you that an amount of ₹ 1295 has already been refunded to your source account on 06 Apr 2023. Since you've mentioned that the amount has not been received by you, we request you to get in touch with your bank by sharing the ARN[protected] using which they will be able to trace the refunded amount. We would like to clarify that the ARN numbers provided are sufficient proof of the refund processed from our end.

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