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Kerala Water Authority Complaints & Reviews

kwa.kerala.gov.in
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Updated: Mar 18, 2024
Complaints 686
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40
Unresolved
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Bad 😕 It seems that Kerala Water Authority has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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advance bill payment
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online payment site not working

Kerala Water Authority reviews & complaints page 14

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M
Mhari28819
from Palghat, Kerala
Aug 28, 2019
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online payment issues

Address: Palakkad, Kerala, 678551

Unable to pay kwa bills online through your portal. After selecting payment gateway - bill desk - i get the following error message :

"sorry we are uable to process your request right now - invalid merchant details (Errp004)"

I am able to view my bill online but cannot process payment despite multiple attempts.

Kindly rectify and revert at your earliest.

Mohan...
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P
Parathuruthil Gopalakrishnan
from Nadapuram, Kerala
Aug 25, 2019
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excessive service charges on payment by online banking

I have made online payment from my account in union bank through netbanking. The bill amount was rs 134, while the total money debited from my account was rs 142.26, which is over 6%.
Almost all other utility payments attract not more than 2% for online payments, whiler the phone company bsnl charges zero. Kindly look into this for some redressal and relief.
Consumer id [protected], consumer no: am1/2986/d, bill 51322531...
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V
vimalash
Aug 23, 2019
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online payment portal

Address: Palakkad, Kerala, 678005

I am an nri residing in the gulf. All these days i have been paying my water bills online using the kwa online payment system.. Now for the last 3 months your system is down and i am unable to pay the bills. Can you please look into this as i am unable to pay my bills and this could lead to disconnection.

I have nobody to manage this in palakkad....
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S
sriraja123
from Cherthala, Kerala
Aug 17, 2019
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no water since last six days - kerala water authority nedumangad

My cons id is [protected]. We have pipe line in our area under japan dinking water scheme.
We donot have water in our area since last six days. We are finding it difficult to meet our daily chores. Our area is alummoodu - chempakassery road near mulamukku.
Route is 0711-312
Please supply the water in our are immediatey and redress the complaint.
I had already whatsapped the complant to no.[protected] and also contacted...
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S
spaulose
from Ernakulam, Kerala
Aug 16, 2019
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bill payment

Address: Arrackel, Enanalloor P.O, Muvattupuzha, Ernakulam, Kerala, 686673

Dear sir,
I have received water consumption bill which is inr 3564 which was the same amount last time and i have paid thru online, unfortunately this time i have received the same amount but the water consumption is "0". I have closed the valve because unnecessary they are insisting the bill even the water is not using. When i enquire they said if i open the valve meter will be run even no water available.
In this case pls....
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P
PK sukumaran nair
from Mumbai, Maharashtra
Aug 12, 2019
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water billing before taking meter reading.

Sir, my consumer no is crd/2515/d
Coming under mavelikara office. As per bill no 47554639 i paid rs.308 against my consumption of 44 kl as per reading taken on 13 may 19. The reading was 267 kl on that day. On 8 aug 19 the mater reader took the reading as 292 km. Ie. My average monthly consumption is 8.33kl/month. As per your tarrif given in kwa web site ie.[protected] litres/month i have to pay rs. 100 plus inspection charge rs.6...
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F
Francis Pallath George
from Ernakulam, Kerala
Aug 5, 2019
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meter reading

Address: kwa thuravoor section, Ernakulam, Kerala, 682007

My name is francis pg. Consumer no. Kmt/4769/d. Frequently i am paying my bills online only and i have no any dues. But this month i have received a bill with additional pay with fine. The bill is showing that any reading. Currently no body is staying at that home. According to the bill there is no meter fault. For your kind attention i am up loading here my last paid bill receipt and current due bill....
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K
Kavitha Mahesh
from Malappuram, Kerala
Aug 14, 2019
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pipe broken at poozhikad,pandalam

This complaint is submitted in order to bring into the attention of the authorities the broken pipe supply near sree dharmasastha temple pozhickad, pandalam.
It has been wasting water for almost three month and no action has been taken since to repair or replace it. Even though it is flood time, the condition may not be the same the coming years.I don't know whether the neighbors have complained or not but it is my duty as a citizen...
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J
Jayasree Askfjal
from Mumbai, Maharashtra
Jul 20, 2019
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excess water bill

Address: opposite amrita studio,kilithara,karumom.p.o, Thiruvananthapuram, Kerala, 695002

Our consumer id is [protected] and consumer number is nem/12331/d. We would like to register a complaint against the excess amount in water bill[above 1300 in each bill]. There is no way it can increase this much as we pay each month correctly without any dues. There are only 3 members in the house so it's impossible for the bill to be this high. I kindly request you to consider our complaint and find an immediate solution....
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R
Raghavan.M.G
from Tirur, Kerala
Jul 10, 2019
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wrong accounting of advance water charge amount paid- not rectified despite repeated representations

Address: M.G.Raghavan, SARANGI TOWERS Keezhoor, in Mulakkulam Village, Kottayam, Kerala

Refer Water connection No.MKU/1745/N under PH sub Division Kaduthuruthy .
*The connection was provided to me in 2016. I have remitted Rs.1686.00 on 15.07.2016 being the charges up to 07/16( @ Rs.202x8+70=1686) and accounted manually by issuing Rt.No.AT.No.762242 dated 15/07/2016.
** Again I have approached your Kaduthuruthy sub division and remitted a sum of Rs.2500.00 being the advance payment for one year from 8/16 and obtained...
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L
Lat.rad
from Pune, Maharashtra
Jul 10, 2019
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bimonthly water bill

Address: Devi Vilas, CMC-12, Moonamkara-Mulleppilly Road,P O Cherthala, Alappuzha, Kerala, 688524

Following is the copy online bill.
The house is vacant since March and there is no consumption. Hence there can be only minimum charges. However the bill shows high consumption of 16 units and a charge of 130 is applied with no reason and no previous and current reading recorded in the bill. The same was informed to the meter reader by my mother who lives nearby and offered door key for verification. During normal reading dates the...
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D
devadas cm
from Paravur, Kerala
Jul 10, 2019
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leakage in pipe line

I may submit that water is leaking for past three days...Couldnt contact kwa office, cherpulassery in palakkad dist. over phone...already contacted the overseer but he is transferred out. The matter was informed to the AE Sri. Swaminathan but according to him the area does not belongs to him and he is the AE of pattambi(near to cherpulassery)..Also informed the plumber Sri.Basheer...still the water is leaking at a large force for three days......
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P
Pillai T.N.
from Attingal, Kerala
Jul 5, 2019
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very high bill ernakulam e38/93/n for rs.71529

Address: AF 2238 11 TH MAIN, ANNANAGAR, CHENNAI - 600040, 682016

The subject connection is in karshaka road, opp railway station, ernakulam junction east entry. Con no e38/93/n
The meter was disconnected and revenue recovery proceeded and payment for dues claimed as at jan 2018.
The connection was restored sometime in july, approx. Owners are residents in chennai and they are not aware of non payments, revenue recovery, may 2019.
Now the owners have been issued a demand for rs71529br...
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N
Nishad Abdul Azeez
from Thiruvananthapuram, Kerala
Jul 3, 2019
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unable to do online payment

Address: Thiruvananthapuram, Kerala, 695501

From last 2 days i have been trying to pay my water bill on "https://epay.kwa.kerala.gov.in" and not succeeded.

I was able to fetch the pending balance by giving consumer id and number. When tried to pay using quick pay, search result showing "reading is not posted for the consumer id xxxx and number xxxx.

Please resolve this asap.

Route - aralummoodu, 0222-405...
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B
bipin bs
from Thiruvananthapuram, Kerala
Jun 28, 2019
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rude behavior of collection executive

Hello,
The guy who came today for the collection threatened my mother claiming the meter isn't working and if you didn't get a new meter by tomorrow, he will come and cut the connection on the other day. And when we change the meter make sure to place it on an easily accessible place so that he can go and collect the data without any hurdles.
Is this the way a govt servant should behave to a senior citizen.. My mother is handicapped...
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S
sjt@2019
from Bilgi, Karnataka
Jun 21, 2019
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online payment receipt not getting option (paid after one day... )

Address: Koippurathu Alex Villa, Vazhuvady, Thazhakkara P.O, Mavelikara., 690102

Recently they upgraded and changed with a new software for online payment
but the problem is we can take print on the time of payment after that there is no option, so please add such facility for the sake of costumers, When I have paid my last bill online I couldn't took print out of my payment due to some network problem I login again but not possible to view or take print out of which I paid online.

Please go through...
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J
jothishkmr
from Ernakulam, Kerala
Jun 14, 2019
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non availability of drinking water in our area

Address: Ernakulam, Kerala, 682017

Sir,
We are residing in Spices Road, Ambedkar Colony, Kaloor (Near to Journalists colony), Ernakulam, Kerala. Regretted to say that last ten days drinking water is not coming in our water lines. We are 4 families residing in the building and total 7 families in this line. For these 10 days, we are purchasing water jars from market and this costs us a huge amount. Request you to resolve the problem and help us at the earliest.
Our...
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M
Muruga.V
from Mumbai, Maharashtra
Jun 14, 2019
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water supply not in mornings

Address: Kottayam, Kerala, 686001

Respected Sir,
I am a kottayam tesidence and the water supplied during Tuesdays and Thursdays are coming at aftertoon . This makes impossible to collect sufficient water to drink.As it is supplied at irregular timings we are really suffocating and due to we cant always ask permission from offices to collect water.And please supply for atleast 3 hours so it will be easy for us to collect.
Please supply water by morning between...
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N
Niyas Abdul Vahid
Jun 9, 2019
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not available water

Address: Paravila .ambalkulam.vizhinjam.tvm, Thiruvananthapuram, Kerala, 69502

ബഹുമാനപ്പെട്ട വാ.ട്ടർ അതോറിട്ടി ഓവർസിയർക്ക് വളരെ വിഷമത്തോട് കൂടിയാണ് ഞാൻ ഇത് എഴുതുന്നത്, , ഞാൻ ഒരു പ്രവാസിയാണ്.വളരെ കഷ്ടപ്പെട്ട് ഞാൻ വിഴിഞ്ഞത്ത് പാറ വിളയിൽ നാലര സെൻറ്...
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S
Salih ma
from Mumbai, Maharashtra
Jun 6, 2019
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water problem

Address: Pannivettum pilakkil h narikkuni, calicut, kerala 673585

Hi sir my name muhammed swalih . my mobil no =[protected] from calicut, narikkuni, ward 12
Sir no water supply in my home and nearby
Pless help me . this is narikkuni Panchayat president award is not taking action. this ward no Japan water supply and other Panchayat water supply is not new connection not giving total drinking water problem sir....
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