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Kesari Tours Complaints & Reviews

www.kesari.in
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Updated: Feb 29, 2024
Complaints 138
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20
Unresolved
118
So far, so good. Kesari Tours is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Kesari Tours will keep up the work and continue to help more customers with their concerns even better 🤝
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Torture trip to northeast india
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Refund with interest
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Subject: Undertaking JJ190420/9

Kesari Tours reviews & complaints page 5

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K
Keyura Gaikwad
from Hyderabad, Telangana
Feb 7, 2019
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refund / rescheduled tour

Address: Pune, Maharashtra, 411002

I am brigadier khot from pune and booked the rajasthan tour with kesari with three family members in first week of november. During the tour at bikaner i suffered a severe heart attack and was admitted in hospital & the entire family left the tour to be with me. Despite repeated calls to reschedule or refund the tour fees no action taken by kesari. Request consider the medical emergency and either refund the balance amount or reschedule my...
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A
Akash Kanase
from Mumbai, Maharashtra
Feb 4, 2019
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bad environment at kesri academy

Hello this email is regarding the experience which I want to share with kesri company as I find it important that u guys can work on this complaint in future. I was really interested in joining kesri academy and was looking forward to do tour management course from kesri academy itself, I did pass the apptitude test and personal interview.and I was about to join kesri academy but before completing with admission procedure I went through the...
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S
Sachin Pawar.81
from Bengaluru, Karnataka
Jan 24, 2019
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struggling to get refund amount since last 70 days

Dear kesari tours,
I have booked dubai trip for my mother, which was planned on 27th dec’18 but due to her health issue it was cancelled. Now it’s more than 70 day’s after cancellation but i am still struggling to get refund amount.
Name: lata pawar
Cancelled trip: dubai:
Trip date: 27th dec’18

Tried to reach u on customer care helpline but not able to reach a single time it was getting...
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S
Shreekrishna Koshe
from Mumbai, Maharashtra
Jan 11, 2019
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refund/rescheduling of our europe tour 13th oct 18 (p7)

Address: 400063

We booked our tour on following names for p7 on 13th oct 18
Mr s h koshe
Mrs v s koshe
Mr anand koshe
Mrs neha koshe
Unfortunately we cancelled the tour in aug 18 due major illness to mrs neha koshe (My daughter in law) & same was officially informed to ms dhanashree - (Info sales) by email. Also submitted dr biopsy report of ms neha to ms priyanka (Online booking).

We have paid full amt of...
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M
mayanarendra@gmail.com
from Mumbai, Maharashtra
Jan 1, 2019
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refund of cancellation of flight tickets of manila (philippines)

1. We had booked a Singapore tour WS041218/7 from 4th Dec, 2018 to 8th Dec, 2018 with the PSA in kalyan Kesari TRavelwingz located at Wayale Nagar, Near Mohan Heights, Kalyan (West). On enquiry I was informed that they will process the visa for Singapore as well as Manila(Phillipines) and hence after completion of the above said tour had asked for a deviation to Manila (Phillipines) from 09th Dec, 2018 to 20.01.2019. Inspite of providing...
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A
amolkara
from Chennai, Tamil Nadu
Dec 3, 2018
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theft of purse from locked car-transport from.renigunta to kanchipuram

Address: 421201

This has reference to oi181118-south india temple tour from 18.11.18 to 27.11.2018. We have travelled in this group tour. We have booked this tour from dombilvli. Tour experience was very good. But bad incidence happened with us during this tour. While travelling from reniguntha to vellore, kanchipuram, my mother's purse was stollen from locked car. My mother kept rs.740 and key of her bag in that purse. As per advice of tour leader we all...
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V
Vinayak G
from Mumbai, Maharashtra
Nov 15, 2018
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no response over thane office phones

Address: Thane, Maharashtra, 400603

I travelled with kesari tours on two occasions first to nainital second to singapore bangkok pattaya and third to andaman.. I was trying to contact your thane office over phone 2 times. I wanted to know your forex rates. On both these occasions, phone was connected by machine to operator, which was disconnected on both occasions.
Please do not publish phone numbers who do not respond....
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N
Neelu Shivalkar Gothankar
from Mumbai, Maharashtra
Nov 7, 2018
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no follow up calls, no details about the visa.. pathetic service

Address: Mumbai City, Maharashtra, 400022
Website: www.kesari.in

God knows what is going to happen during tour. I asked for contact number from mahim branch of sheetal bandekar (Thane) given wrong contact number. I guess firstly you guys are not capable of arranging international tours, i[censored]r arranging at least have some sense of be working on bank holidays or on sat sun, person who is earning u accept to take a leave n come 2 ur office. Boss v r paying u 1.10lac per person n v r 8 o[censored]s. No follow up...
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Kishor Panjabi
from Baramati, Maharashtra
Oct 20, 2018
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no response for 2 weeks

Address: Pune, Maharashtra, 411017
Website: kesari.in

From last 10 days i am trying to get in touch of your call centre and have explained the people about my requirement but nobody is ready to reply when i call the branch near by (Pimple saudagar) the lady on call ([protected]) was so arrogant that we dont give more than 2 option first you final the destination and then let us know then we will give options......
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K
kashmira tata
from Mumbai, Maharashtra
Oct 4, 2018
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unethical and unprofessional behaviour

Address: Mumbai City, Maharashtra
Website: www.kesari.in

I had booked for kesari my fair lady tour (Tour code) lh 241118 to hongkong departing on 24th november, 2018 through the girgaon branch. For that i have upfront paid the entire tour cost of rs 115201/- (Rs 40667 to kesari tours private ltd and 74534 to kesari tours private ltd (Forex) on 10th september 2018).
However my husband has got hospitalized on 16th sep for acute lung infection. His recovery would take some time and hence...
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A
Arvi211952
from Hosur, Tamil Nadu
Aug 18, 2018
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extra charge for deviation

We went to your Borivali office as we were interested in US tour. Your representative Ms. Kalpita explained above tour under bonanza offer.
Following points were discussed in meeting.
1] Deviation for journey dates will be provided by Kesari as per our requriement.
2] But tickets will be booked by Kesari for same flight only as per tour plan with different dates.
Mumbai to JFK going and IAD to Mumbai return br...
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R
ramanamv
from Mancheral, Telangana
Aug 1, 2018
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bad arrangements in respect of food, hotels location and time planning

Address: Mumbai City, Maharashtra
Website: www.kesaritours.in

I am very sorry to complain about our tour. The tour operator is very arrogant and he behaves as if he is taking us to tour at fee of cost. Mr. Subodh, tour operator never asks about quality of food provided. Food is stereo type every day from london to rome entire tour period of 14 days from[protected] to[protected]. The hotel accommodations are almost all are outskirts, no super markets or atm near by, even to buy water bottles. Mainly no...
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R
roshani bayas
from Mumbai, Maharashtra
Jul 15, 2018
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the tax calculation

Address: 411004

We have been charged 5% gst on each booking amount of 25k. On a group bookings they have charged us separate gst. On each 25k amount. Also on each amout the calculation of FRX and INR gst is on which basis? Very less information is provided by kesari customer care support. Charging gst on booking amount as well as total tour amount so we have been chared for total of 20% gst for each member. Explaination is required for the same...
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M
Maulee
from Kolhapur, Maharashtra
Jun 27, 2018
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not refunding our cancelled tour payment

Address: 911
Website: www.kesari.in

We have cancelled our kashmir tour of 01june2018 prior one day due to over charge for flight booking and falls promises & commitments given just to book the tour by mrs. Deepa from thane kesari office and till today we haven't got or refund back. We are regularly visiting kesari thane and mahim office given return complaint to mahim branch incharg miss deepali....
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T
Techie Morgan
from Mumbai, Maharashtra
Jun 17, 2018
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untrained and unprofessional staff on tour

Address: Mumbai City, Maharashtra, 400705
Website: www.kesari.in

I went through tour package named h9-magical manali in first week of june. I found your tour leader/manager very unprofessional and untrained. They were like street vagabonds and behaving like they were on college trip/picnic. Talking and laughing loudly when tourists were relaxing and silent. One of the manager were teenager and did not had any manners senior were putting him in front for tour guidance. I was disappointed with the service...
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P
pakodi
from Mumbai, Maharashtra
Jun 16, 2018
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complaining about chandigarh shimla manali tour hf 050618 dt 5-12 june 2018

Address: 400067

Respected sir/ madame

Myself, prakash bhansali senior citizen along with my wife bharati & son pra
Tish traveled ontour hf 050618 designated for travel to chandigadh, simla & manali dt 5 to 12 june 2018.
We would like to redress our grivances as under,
That, we are frequent traveler through kesari since 2008 for both india &
International tour. We never felt any issues with regard to tour, enterbr...
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A
aditi arude
from Mumbai, Maharashtra
May 15, 2018
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bad management, and hotels

I'm from pune we me and ma family booked himachal tours by kesari but from the beginning of the trip there is no culity of food or hotels we haven't eaten anything there is a poor culity of food we are in manali now and the hotel "golden tulip" this hotel is the worst hotel we had many trips with kesari but this is the worst i gusse all the familys are very angry today is 15-05-18 we wont go inside the hotel i[censored] won't change it our half...
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M
Madhukar Karandikar
from Mumbai, Maharashtra
May 7, 2018
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no intimation of cancellation of tour

Address: Mumbai City, Maharashtra, 400014

I was to fly this morning to budapest.. Your tour dated 070518. I had come to know unofficially that the tour got cancelled because of visa issues. The had been no written communication from your office. This had been disgusting experience. My passports have still not reached me by courier fro delhi with or without visa. This is absolutely abnormal since departure date has expired. Responsible front line office staff not responding.. Phones...
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S
Sandeshnaik
from Panaji, Goa
Jan 11, 2018
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dubai tour itinerary

Address: North Goa, Goa, 403001

We had gone for dubai group tour on 28th dec 2017 and on new year day we were literally logged in a closed room for celebrations. Just imagine going to dubai on new year eve and instead of celerating outside in a good dow cruise or any small hotel at marina, we were locked, sorry logged inside. We could have done better staying home rather then spending so much on dubai tour. And the food on new year was, three dish buffet. All group members...
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P
pdpc
from Kolkata, West Bengal
Dec 28, 2017
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we have not received travel bag for the tour done with you last year... yet!!!

Address: 400068

Me and my friends did a thailand tour with kesari on december 2016
We were been informed that one luggage bag per adult is part of package
We were then been informed that bags are not in stock cannot give
Then post trip same answer
And we follwed up 2-3 times
Your executive madam (Whose name i shall disclose if you take some pain to call me back) did not bothered to say anything

I can easily...
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