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Kesineni Travels Complaints & Reviews

www.kesinenitravels.com
2.2
Updated: Jun 7, 2023
Complaints 82
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36
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46
Good! Kesineni Travels values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Kesineni Travels step up their efforts to fully resolve all complaints 👍
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To return my amount for not confirmed tickets
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Forced to bribe 500 for luggage

Kesineni Travels reviews & complaints page 2

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G.s.sai babu
from Tanuku, Andhra Pradesh
Mar 6, 2016
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To return my amount for not confirmed tickets

Address: West Godavari, Andhra Pradesh, Kesineni
Website: Kesineni online

Amount rs1206/- deducted, tickets Not confirmed. 2days required from29.01.2016., to return amount., ..., , very bad as wellnoted Kesineni. My particular as fallow... Order number F37984; DT Jan 2016; of Kesineni please contact sir......
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Viswa Chandra Sreekanta
from Hyderabad, Telangana
Feb 17, 2016
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Forced to bribe 500 for luggage

Address: Hyderabad, Andhra Pradesh, 500001

I booked a ticket from Hyd to Nellore in VL134-VOLVO-B9R (MULTI AXLE-SEMIS) and they have charged extra 500 for luggage (15 L Water Heater )which is of wait less than 15 kg .

The response from driver is very bad and they put my luggage out until I was told I will give 500 Rs.

I will never book a ticket in Kesineni Travels again and I will make sure my friends will also not book this because of bad attitude...
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Paras85
from Riasi, Jammu and Kashmir
Feb 12, 2016
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Booking failed, money not refunded

Address: Hyderabad, Andhra Pradesh, 500018
Website: www.kesinenitravels.com

Dear Concern,
We made a booking with KESINENI TRAVELS (2 tickets) from Mangalore to Hyderabad worth INR 3808.80 (Merchant Order no. B2C8E7) on 14.01.2016. The online booking failed due to whatsoever reason, however the amount has been debited from our account! Upon calling Kesineni customer care at first we were asked to make another booking and that the amount would be refunded within 5-7 working days. After 10 days when the amount...
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vamsi2738
from Hyderabad, Telangana
Jan 26, 2016
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Non receipt of sms regarding bus details

Address: Hyderabad, Andhra Pradesh
Website: kesinenitravels.com

We booked two bus tickets from Hyderabad to manipal .
Unfortunately we did not received any information regarding bus details like bus numbsr and driver number from Respective travels.

We suffered verymuch to catch the bus....
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Arjuna Rao Talasila
from Delhi, Delhi
Jan 25, 2016
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Vl 155 date of journey 25/01/2016. Seat no.3

Address: Krishna, Andhra Pradesh, 520001

After Boarding the Bus, I was thirsty and enquired the driver for water. He told furiously told me we will not supply drinking water. I requested him please stop the Bus so that I will purchase the water outside. But recklessly he reluctant to stop the Bus. I suffered hell in the Bus due to thirsty.

This act on your part not only amounts to deficiency in service for which I suffered thirsty all the night. This is a crime also...
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S
siva979
from Bengaluru, Karnataka
Nov 24, 2015
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Ticket refund amount

Address: Chittoor, Andhra Pradesh, 517500
Website: www.kesinenitravels.com

Hi team, Greetings... We have booked ticket on Nov 11th 2015 from ongole to Bangalore with kesineni travels.At last moment bus service got canceled due to some reasons. When i gave call to the customer care they have been sent OTP[protected] to my mobile number for refund process.Could you please help on refund of my ticket.Thank you. Ticket details: PNR Number:F06B85, TIcket No:OEV697, Order ID:[protected], DOJ:[protected]...
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G
gouthamreddy07
from Bengaluru, Karnataka
Nov 21, 2015
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Kesineni travels is a fraud company, pathetic travels

Address: 500016
Website: www.kesinenitravels.com

Kesineni travels is the worst travelling service i every came across. It is a pathetic travels. They neither care about your customers needs.

On saturday, november 7, 2015. I booked a ticket from pune to hyderabad in kesineni travels. On the day of travel in the afternoon they inform that your bus is cancelled. We will refund your amount, book your ticket in another travels. What non sense is this. It was their fault and they...
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Janakiraman Rathinam
from Bengaluru, Karnataka
Aug 31, 2015
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Misleading the customers

Address: Bangalore, Karnataka

Had booked ticket from Bangalore to Hyderabad in Sleeper, I was forced to take a semi sleeper stating that Sleeper bus is parked in the different place. Later came to know that the bus was not parked it had already crossed International Airport. Had to please the semi sleeper bus to drop there and as soon I got in to the bus, driver and cleaner was laughing . This is how customers are treated in Kesineni travels....
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n narayana
from Bengaluru, Karnataka
Jul 28, 2015
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Ticket not cancelled

Address: Visakhapatnam, Andhra Pradesh

I N narayana booked ticket for night journey 9.30 but later some emergency work i want to cancel trip so called help deskfor cancellation they said to send mail requesting for cancellation i did so but my ticket not cancelled .my PNR is 6E6667 journey date 28.07.15 .
email id [protected]@gmail.com
Email sent at 4.20 pm.
Please refund my amount ....
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Sai Eswar Naidu Gv
from Hyderabad, Telangana
Jul 8, 2015
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Ticket issue

Address: Hyderabad, Andhra Pradesh

I booked a ticket from hydearabd to vizag at a cost of 910 in kesineni travel using redbus.in through a.t.m card.my money was cut off but i din't get any ticket.i tried calling redbus call center and get vexed with the response, people why don't you maintain an amiable relation with customers.i din't get any reply and my money was cut in my account.please help me out....
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Vedha K
Jul 6, 2015
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Kesineni Travels neither refunding money nor rebooking the tickets

I have booked tickets from hyderabad to bangalore at 10pm on 13th March 2015 with PNR: F66ETD in kesineni travels. Suddenly they cancelled the bus and informed via bus, once I called back didnt get any responce. So i have booked another tickets with Operator PNR # 6D1817 due to my emergency. After i called to Kesineni Helpdesk, reported the issue and they told like they wont return money and will give tickets whenever i requested tickets,...
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R
ramesh5b7
from Mumbai, Maharashtra
Jun 17, 2015
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Payment not received and unethical behaviour

Address: Pune, Maharashtra

They did not call me when the bus starts from pune(wakad). All the other services will get a phone call when the bus starts, these the guys had not call to me. How ever i call to the customer care and ask the bus driver contact details and ask him the bus status.he simply said the bus is already crossed the pune city. see how careless it is? and immediately i tried to cancel the ticket from paytm, but no use. its not allow to cancel the...
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Harnath Naidu
from Akkarampalle, Andhra Pradesh
Jun 5, 2015
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Service cancelledService # VL132 on 22.05.15 From Hyd to Tirupati and not refunded the ticket amount

Address: Chittoor, Andhra Pradesh

Dear Customer care, The below mentioned service AbhiBus Booking ID 468D84Operator PNR # 468D84 was cancelled and it was not intimated or sms to me. I got a call to my mobile no. at 3.39 pm from [protected] which I could not able to attend the call and sent message saying I m in meeting. Post the meeting was over I called up the same no. which is busy and no response. I gone to Lakdikapool office to catch the bus at 9 PM I was surprised...
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Akshata Udupi
from Jaipur, Rajasthan
May 12, 2015
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Lost a Bag with Products worth 20000 - D832ED/VL151- SEAT 16-Akshata Udupi

Address: Hyderabad, Andhra Pradesh

Hello Team, We have lost a Green color bag which has valuable clothes, Gold ear-rings and we are totally unhappy with the person who takes of loading /unloading luggages where least atleast attention is paid and why is why today I am in a situation of total disappointment . Please do follow up and take severe action on the person who were responsible during the journey . Awaiting response along with bag with in a day. Hope...
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S
sravankb1985
from Mumbai, Maharashtra
Apr 2, 2015
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worest service by kesineni travells

Address: Hyderabad, Andhra Pradesh

We traveled from hyd to COIMBATORE on aprilApril 1st and they to took 24 hrs to reach coimbatoor. As the road tax was going, bus people did not maintain valid papers with them. TheThe bus was stopped around 4 hrs at the RTO check post and kesinenikesineni people did not arrange oany other bbusbbus...it was a worest worest service by kesineni......
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praveenb74
from Hyderabad, Telangana
Mar 25, 2015
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Bus breakdown and delay of 1.5hrs

Address: Hyderabad, Andhra Pradesh

Hi, I travelled to Bangalore from Hyderabad on 18th March in sleeper VL308. The Bus broke down @2:30AM, though the driver and cleaner went ahead and repaired it was 4AM in the morning when it was ready. Same time a(4AM) Kesineni Volvo stopped by and few o[censored]s got into it. But the delay of 1.5 hrs was too costly for me as I was delayed for an important meeting. Being a reputed tour operator I expect Kesineni to maintain good fleet...
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K Deep[ak
from Salem, Tamil Nadu
Mar 4, 2015
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my booking mony is not refunded

Address: Hyderabad, Andhra Pradesh

I have booked my online ticket from Kesineni website from Hyderabad to Coimbatore on 24th of January 2015.my Ticket was not booked but my money has been deducted.I am following up there costumer care from last one month but still i am not getting my money back. my complaint number of their costumer care is 46031. please do the needful. Thank you....
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Vijay Venugopal
Mar 1, 2015
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No value for consumer time and money

Address: Hyderabad, Andhra Pradesh

Actually we had booked the tickets from hyderabad to coimbatore with departure time 4.20 p.m. But we got a call yesterday morning that the bus had been cancelled and our tickets had been automatically booked( with no permission) with 6.20 p.m bus.this is the first NO VALUE FOR TIME. Secondly the bus started from here got repaired and got late by 2 hours. But then now the bus sent as spare, has no interstate entry and to reduce the travel...
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K
kshiitijee
from Mumbai, Maharashtra
Feb 22, 2015
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Booking of a Gents seat beside ladies seat using wrong credentials

Address: Hyderabad, Andhra Pradesh

I booked a ticket (seat number 47) for ladies on Kesineni Bus service VL 196 Hyd to Bangalore. On boarding the bus I realised that some guy has booked the seat next to hers (seat # 46) by providing the prefix of the name as MRS. . On asking the staff that how is this possible they said that in the last row of the bus one can book the ticket using incorrect prefix too....
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koonisetty
from Delhi, Delhi
Feb 9, 2015
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amount deducted from my accounts and not refunded back since 1 1/2 month

Address: Krishna, Andhra Pradesh

Hi, I am very sorry to inform you that this is the second time i got same issue with kesineni, On jan 5th 2015 i tried to book a ticket from mumbai to vijayawada transaction got failed but amount deducted from my account. After two days i again tried for the same ticket again the same thing repeated transaction got failed but amount deducted from my account. So i tried calling the customer care help line and what there informed me is it...
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