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Kesineni Travels Complaints & Reviews

www.kesinenitravels.com
2.2
Updated: Jun 7, 2023
Complaints 82
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36
Unresolved
46
Good! Kesineni Travels values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Kesineni Travels step up their efforts to fully resolve all complaints 👍
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Kesineni Travels reviews & complaints page 4

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S
sudhakarorama
from Mumbai, Maharashtra
Mar 29, 2012
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Money not Refunded

Address: Andhra Pradesh

Kesineni travels has not refunded cancelled ticket money for the past 9 months. Following are the details. No responce from them.

From: Info General <[protected]@kesinenitravels.com>
Date: Fri, Aug 12, 2011 at 2:49 PM
Subject: Re: Kesineni Travels - eTicket Cancelation Details
To: sudhakar babu <[protected]@gmail.com>


Dear Customer,

As per your request we have...
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K
kchowdary18
from Kayankulam, Kerala
Jan 1, 2012
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Refund for cancellation of tickets

I want somebody to take Critical action against Kesineni Travels.They are Big time cheaters and Totally least bothered about refunding the customers money.I had cancelled my tickets on 22-Aug-11 PNR NO 4586C8.Till date i haven't received my Refund money.I have been calling the customer care every week and every time i hear that i will get my refund in next 10-15 days.i am fed up ,they are so shameless that they lie to me every time...
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P
pradeeppop
from Noida, Uttar Pradesh
Dec 15, 2011
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Money Not Refunded for a cancelled Ticket

Address: Hyderabad, Andhra Pradesh

Dear Concern,

This complain is regarding the money refund hindrance by KESINENI TRAVELS for my e-ticket.

I booked an online ticket for 3 persons from Hyderabad to Vizag for travel on 7th October, 2011. I have cancelled my ticket on 4th October 2011 through their website ' www.kesinenitravels.com '. In website it shows that the ticket has been cancelled. I have attached the screenshot of the cancellation...
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D
dgroverjbm
from Hyderabad, Telangana
Nov 16, 2011
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No refund on unconfirmed online booking for almost 2 months Complaint, Hyderabad

Address: Hyderabad, Andhra Pradesh

I am quite dissatisfied with the online service of Kesineni Travels and frustated with the response from their help desk.
I had booked a ticket on 28-Sep-2011 for the route of Hyderabad to Mumbai for 2 paxs. The total payment amount was Rs 2000. The booking reference number: BE0CF2.
The amount was deducted from my account but due to some issue, the ticket was NOT confirmed. I called the online help desk and i was informed...
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A
anasuya85
from Mumbai, Maharashtra
Oct 21, 2011
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money refund hindrance by KESINENI TRAVELS

Address: Hyderabad, Andhra Pradesh

Hi,

This complain is regarding the money refund hindrance by KESINENI TRAVELS for my e-ticket.

As per the information provided by KESINENI Travels at the time of cancellation, the money should be refunded by cheque within 20 to 30 days of cancellation. I have cancelled my ticket on 29th August 2011 thru their call center and received the cancellation confirmation mail in my specified mail id (Details of my ticket...
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R
rajeevkothapalli
from Hyderabad, Telangana
Oct 18, 2011
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payment refund

Address: Hyderabad, Andhra Pradesh

I tried booking a bus ticket from Hyderabad to Vijayawada on 22 September 2011 for journey dates on 23 September and return date on25 September.I booked it online. I was charged twice from one card and once from other card.But the transaction was error.i did not get my ticket. So I went to Kesineni travels in person and booked the tickets there by paying cash. I have contacted the customer care about the refund.They did give me reference...
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A
anoopgoud
from Chennai, Tamil Nadu
Jul 30, 2011
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Staff behaviour at the Pune office(Ruby Hall) branch is very bad

Address: Pune, Maharashtra

Staff behaviour at the Pune office(Ruby Hall) brach is very bad. I have even seen the person is even manhandiling the customer. As thebus was 2 hours late and it was around 1:00 am in the morning. That behaviour makes lot of problems to all the other customers like me who need to catch other trainin the morning. The staff is not worried about customers he was busy with the fight. When we were asking to start the bus he was even shouting on...
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K
konks76
from Bengaluru, Karnataka
May 3, 2011
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Steam Volvo-Hyderabad to Mangalore

Address: Hyderabad, Andhra Pradesh

I travelled from Hyderabad to Kundapur on 30th April 2011. I was on seat no 47. All was fine till the dinner break at Jadcherla. Post dinner the horror Journey started. AC for the last row was completley stopped to worsen the situation hot air started coming out from the bottom of the seat. My co -passenger went and complained to the driver who gave us a logic that once the last row is fully warm the AC will automatically increase. Till then...
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M
mohanss
from Bengaluru, Karnataka
Mar 27, 2011
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Money Deducted from my credit card but not refunded back

Address: Bangalore, Karnataka

SUB : Money Deducted from my credit card but not refunded back

I booked a ticket from bangalore to vijayawada on the 11th of march in kesineni travels through www.kesinenitravels.com. During the transaction, the www.kesinenitravels.com site flashed a message that there was a technical glitch in the web site and the transaction couldn't succeed. It also gave a transaction id(D0A0BB) and indicated me to contact their customer...
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U
u2bpavankumar
from Nellore, Andhra Pradesh
Feb 15, 2011
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lost baggage when travelling in volvo bus (VL109)

Address: Andhra Pradesh

BEWARE OF KESINENI TRAVELS

I had a very bad experience when travelling via KESINENI TRAVELS. On 10th February, 2011 my parents got into volvo bus (Bus No: VL109)which moves from Vijayawada to Hyderabad. They got into bus at 11.15 PM at Benz Circle and they have got a total of 11 Bags which the cleaner kept below the bus where the baggage is stored. Somewhere at 1:45 AM the driver stopped the bus and the cleaner came to my parents...
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D
drusya
from Mumbai, Maharashtra
Feb 14, 2011
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I lost my money

Address: Guntur, Andhra Pradesh

when i was trying to book a bus ticket online in kesineni travels on dec 20th 2010, it was failed due to some net problem. i didn't get any ticket but the money was debited from my account. i called so many times to help line, no response they wasted my phone balance i was in line nearly 5 to 6 min. and sometimes they received the call and were telling that within 10 to 15 working days money will be credited. till now they didn't...
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S
Suresh Babu Ambati
from Hyderabad, Telangana
Jan 14, 2011
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Not refunding ticket

Address: Arunachal Pradesh

Hi,

I tried to book an online ticket from Chennai to Guntur in KesineniTravels.com on December 5th 2010.
During the transaction, session expired after deducting funds (1360/-) from my account without booking ticket.

And I raised a compliant on the same day with Kesineni helpline. Case-id, they gave for that compliant is 23509. But for several calls to Kesineni Travels customer care, I got the same response;...
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T
thameshg
from Kakinada, Andhra Pradesh
Dec 26, 2010
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Inconvenient seats

Address: East Godavari, Andhra Pradesh

sir/madam

Daily numbers of buses from Amalapuram to Hyderabad will go, but they not providing minimum facilities for the last row seats ,no push back, no leg space , very inconvenient , if we ask they give very rude reply ,
Hope action against this will be taken against this so that norms will be followed in travelling buses...
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S
sateeshkumar.t
from Gurgaon, Haryana
Oct 8, 2010
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Cheating Customers:Ticket money not refunded when ticket booking was not complete.

Address: Hyderabad, Andhra Pradesh

Hi,


I tried to book bus tickets through Kesineni Travels online website on 24 SEP 2010. The amount of Rs. 1560.00/- is deducted from myHDFC Account:[protected] with Ref no[protected] by CCA[protected]Avenues India Ltd.

But the tickets are not booked and i got the attached the CCAvenue Transaction Error page. Can you please let me know the status of my transaction and when can the transaction amount...
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H
hema1
from Mumbai, Maharashtra
Sep 27, 2010
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abusing customer

Address: Hyderabad, Andhra Pradesh

Hi
I am traveling from Hyd to mumbai on 22.9.2010 at 7.45 pm, they picked up me from PARDISE HOTEL dropped me at A.S.ROAD the was standing very dirty place, when customer enter the bus there is no light inside the bus all the customer told driver on the light he was telling company policy is dnt put light on.. people asked him how to we find out seat number he was not answering us. When i called customer told him the situation he...
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M
mohit24
from Bapatla, Andhra Pradesh
Sep 23, 2010
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Cheating to Customers

Address: Andhra Pradesh

Dear Sir/Madam,

I booked a volvo sleeper ticket of Kesineni Travels through internet banking from Tirupathi to Vijayawada on 06.09.2010 at 10:21pm, bus service number SL309 with PNR No: 9EBDFF with berth number L7, boarding from GNR Commercial Complex at 11:58PM on same date 06.09.2010.

To my surprise when i reached at the boarding point at 11:40pm the Kesineni office was closed and no one was there, it was slightly...
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K
kudupudisreedhar
from Mumbai, Maharashtra
Apr 14, 2010
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theft by kesineni management

Address: Hyderabad, Andhra Pradesh

i was traveling from amalapuram to hyderabad on kesineni volvo bus with service number VL143 on 12th april 2010. According to their rules we have to put all our luggage in their luggage place under the bus(dickey). when dropped at hyderabad and reached home, i found some articles(digital camera and handy cam) and cash are missing. Surprised how it can happen when the suitcase was locked. when tried to catch bus owners at nizampet - hyderabad,...
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P
Prasanth Chakka
from Chennai, Tamil Nadu
Jan 15, 2010
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Amount not refunded

I ve tried to book one ticket from Vijayawada to Bangalore through Kesineni travels website on 04/01/2010. The payment gateway for kesineni travels is being handled by CCAvenues. Ive made the payment and my account got deducted for an amount of 780/- Rupees. However the ticket didnt get booked and an error message was being prompted on the screen. Ive called Kesineni travels customer care and they have said that it will take 15 days for the...
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G
GOLLAPALLI MANIKANTA KARTHIK
from Akkarampalle, Andhra Pradesh
Jan 13, 2010
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DIFFERENCE IN FARE NOT REFUNDED

respected sir,

i am G M KARTHIK. i am from tirupathi which is in chittoor district andhra pradesh. my complaint is that i have travelled in kesineni travels bus from tirupathi to hydrabad on 04/09/2009 i.e september 04th 2009. actually i have booked to and fro tickets through online booking. for onward journey from tirupathi to hydrabad on 04september2009 i have booked my ticket in sleeper coach bus...
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V
Vijay Jonnalagadda
from Hyderabad, Telangana
Nov 16, 2009
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Online Ticketing system

I regularly book bus tickets online through http://www.kesinenitravels.com/. Majority of the time I see that the money is debited from the credit card used for booking the ticket and the ticket is not issued. When I call up their customer care they respond back by saying "we are extremely sorry and the amount would be credited back withing 6days" but in reality it takes around 15-20 days for the amount to be credited back. I have...
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