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Kesineni Travels Complaints & Reviews

www.kesinenitravels.com

2.2

Updated: Jun 7, 2023

Complaints 82

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36

Unresolved

46

Good! Kesineni Travels values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Kesineni Travels step up their efforts to fully resolve all complaints 👍

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To return my amount for not confirmed tickets

Amount Is not Refunded to Bank Account for Failed Transaction after 20 days also..

Most useful reviews

To return my amount for not confirmed tickets

Forced to bribe 500 for luggage

Kesineni Travels reviews & complaints page 3

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Address: Karimnagar, Andhra Pradesh

Dear Sirs, I have booked 1 Bus Ticket on 22.1.15 from Vijayawada to Hyderabad by Kesineni Travels for 29.1.15 and later cancelled due to some problem and booked another ticket for the same day and also journey performed. The cancelled ticket of PNR AD218C is still not received by me as the same was online payment of my account of SBI. Already 10 days passed the helpline people are not giving correct information. You are requested to immediately...

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Address: Hyderabad, Andhra Pradesh

After 65 Days I didn't get back my Refund Amount of Rupees 1600/. Calls are not responded by your customer Service. SIDHARTHA DAS PNR No : F3C52F From : Bhubaneswar To : Hyderabad Journey Date : 04/10/2014 Complaint no is : 45120....

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Address: Raipur, Chhattisgarh

We have booked 3 times tickets from Hyderabad to Raipur . in the name of P.V.S. RAO on 05/07/2014. the transactions were failed. Still I did not get back the amount. I spoke so many times to customer care. but not got any response Journey date : 06/07/14 online payment from SBI A/c Rs. 4200/-( three tickets) I want to know when i will get this amount. already 1 month gone. if the amount is not refund within 3 days . I have to go...

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Address: Hyderabad, Andhra Pradesh

Hi, I have booked bus ticket on 15th May 2014 through the Merchant site URL: http://www.kesinenitravels.com. Amount got debited from my account but Bus ticket is not booked successfully due to transaction got failed. Till now the amount is not getting credited to my account after 20 days. I have called customer care and mailed separately to resolve this issue but every time they are saying amount will be credited with in 48 hours....

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Address: Guntur, Andhra Pradesh

Sir, i have booked the ticket on 24/09/2013 on the name of Dr. Pralhad Patki from bangalore to Guntur - roundtrip (PNR No.669863, Rs.1300/-; PNR No.FB1D18, Rs.1450/-). I have cancelled the ticket on 30/09/2013 along with another ticket (PNR No.FB1D18, Rs.1450/-) but i have recieved only one ticket amount (PNR No.FB1D18, Rs.1300/-out of 1450/-) i have not recieved for the amount for other ticket (PNR No.669863, Rs.1300/-). So many times...

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Address: Hyderabad, Andhra Pradesh

today i had a worst experience wit kesineni travels while travelling from pondy to hyderabad. bus started perfectly but halted in vellor for 1hr for dinner and we had been made to shift to another bus at midnight 3.am and in the morning, the bus met wit an accident and the driver and cleaner ran away...a big salute to kesineni travels..Ultimate is that the bus is not even having permit .....

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Address: Chennai, Tamil Nadu

I am Pradeep Kumar Samantaroy, living in Chennai. I booked the ticket from Chennai to Vijayawada using the service of Redbus.in. The booking date was 20th Dec. 2013 and the journey date was 21st Dec. 2013. The copy of the ticket is attached for your perusal. I have entered the bus. After sometime, one representative from the bus agency asked me to reply "I am going to Vizag", if someone asks on the way. I do not know the reason...

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Address: Bangalore, Karnataka

This is the worst travel company, I have ever seen. I booked ticket from Bangalore to Goa and from Goa to Bangalore on 22nd and 25th. Nov 2013. And the tickets has been cancalled by Kesineni iteself. And till now, (20-Dec-2013), I have not got my refund amount total 6400.00. Kesineni staff(Cell No -[protected]), is refusing to give my money and saying that do what ever you can, I will not refund your money. Customer care people always saying...

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Address: Hyderabad, Andhra Pradesh

Hi, I am fed up with these bus service operators. They are probably biggest money hungry people in the world. Now take for instance this travels "Kesineni Travels" I have booked a ticket from Hyd to Goa on a sleeper bus with the PNR no: E92A23 for 12-Dec-2013 for Rs 1700 about 2 weeks ago. Now i get a message saying the bus is cancelled due to "Technical Problems". I call up all their help line nos. A) No one...

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Address: Hyderabad, Andhra Pradesh

I booked a ticket from Eluru to Hyderabad Journey Date 19-Aug-2013 in the name of Venky Naidu with PNR No. 0B8149. Due to the operators problems they were not able to run the bus in the scheduled route on that day. So at the last minute, they asked me to board the bus at a place which is 30km away from the actual baording point. As I said I will not be able to do so they said, I will be getting the full refund of my money within 2 working...

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Address: Mahanadu Road, Auto Nagar, Vijayawada-520007, Andhra Pradesh,India., Hyderabad, Andhra Pradesh

Website: www.kesinenitravels.com

Dear Sir,
This is anil kumar, here am to complaint against kesineni travels regarding ticket money refund which has been booked on[protected] to travel from hyderabad to thirupathi which was scheduled on[protected] evening 9PM. my journey was started as the time mentioned in the ticket bt the problem is our bus broken down in the middle of our way to thirupathi. on that day they promised us to refund the money but they failed to refund...

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Address: Guntur, Andhra Pradesh

Booked ticket in kesineni travels from chilakaluripet to bangalor on friday(15th feb 2013) at 8.45 pm bus. But bus came on next day saturday morning at 8 AM, Until then i stood on the road(complete night). I called to guntur office and chilakaluripeta office , their response is like hurrible(they said that they did not have any relation or communication with the bus) i was shocked. What i can do in the midnight nothing . They came with good...

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Address: Andhra Pradesh

Dear Sir,
my friend Rajesh kunar Traveled on[protected] and the Bus no: AP 29 v 22 from Eluru to Hyderabad. He carries CPU its almost 3 - 5 kgs weight but the bus driver charged 200 rps/- without any bill. on which basis your charged that much amount even though ticket fair is 480 rps.
i asked to Helpline number which is on the ticket but they didnt take response upon the query....

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Address: Hyderabad, Andhra Pradesh

Hi, this is Sonaxi Sarangi. I booked a ticket ( TECW[protected] and PNR Number - 0632E5/VL168 traveled on 3rd Dec 2012 from Hyd - Bang. I have two complaints regarding Redbus.in and Kesineni Travels which are as follows:

1) My seat number was 27 and since i booked it earlier seat number 28 is automatically reserved for Ladies. While leaving Hyd no ladies turned up but somewhere down the highway the conductor picked up some other...

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Address: Hyderabad, Andhra Pradesh

Hi.When I booked A Ticket With Bank Of Baroda Netbanking to get tickets from Vellore To Hyderbad. All The Process Is Complet. The Last Stage Of Of Amount Transaction Time the Server Not Responded and The Pair Of the Ticket Amount Is Deducted My Account. This Process do on 05/09/2012. i will aproach to kesineni Oficers they told in 7 working days amount will be refund to Your Account. But till now the day the amount of 1720/- is not refunded....

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Address: Anantapur, Andhra Pradesh

I booked a ticket to travel from dharmavaram to Hyderabad in VL193(Kesineni travels) on[protected],all of sudden on journey day,their customer care executive called me and said that the service is cancelled and make your own arrangement.in that short time I did not get tickets in any bus as its a festival season.Is there any authority to take action on such worst management.Please advice....

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Address: Andhra Pradesh

Sir/Madam,

I have made an attempt to book a bus ticket by M/s Kesineni travels from Vijayawada to Hyderabad on 21.06.2012 and an amount of Rs 450/- has been paid by by Net banking of SBI. The reference No is INB Aenues India Ltd
Transfer [protected]. However, no ticket was issued due to technical problem. At the same time my amount was not credited back to my account [protected] of SBI. Hence, I request you to kindly...

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Address: Rangareddy, Andhra Pradesh

Respected sir/mam,
I, Renjith, have online bus ticket for 16 Jun 12 from Kesineni Travels at 0344 pm on 15 Jun 12, but the ticket is wrong booked for the date of 15 Jun 12. Then after I suddenly call to Kesineni travels help line [protected] at 0346pm. Pick up my call one Mr.Surendra, and I told my problem to him. But he told me that, this is your problem, and if you want go to your trip other wise consumer court. I am totally confused...

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Address: Hyderabad, Andhra Pradesh

Hello,

I booked a ticket in KESINENI TRAVELS to travel from Hyderabad to Vijayawada round Trip on 6th April and return was planned on 8th April 2012.Due to some reasons I got cancelled both the tickets on 4th April 2012.I have received the refund amount for Hyderabad to Vijayawada but not for Vijayawada to Hyderabad.I called up Kesineni Customer Care and they told me to send the bank details thru email on 9th April 2012 .I...

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Address: Hyderabad, Andhra Pradesh

I HAVE BOOKED ONCE TICKET IN KESENANE TRAVELS ON 9TH MAY 2012 TO GO TO ELURU FROM HYDERABAD MIYAPUR. BUT I HAVE SEEN THAT CHARGES FOR THE SAME WAS DEDUCTED FROM MY BANK TWICE WHICH IA NOT CORRECT .PER SEAT THE CHARGES ARE RS.800/- I HAVE BOOKED TWO TICKETS COSTING RS.1600/- IN SINGLE BOOKING. BUT DEDUCTION OF RS 1600/- TWICE FROM MY ACCOUNT. PLEASE RECTIFY THE ERROR AND TRANSFER BACK MY AMOUNT....

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