Lenskart Complaints & Reviews

Employee doesn't have a patience to listen my question, not only with me he was not able to answer properly who were in the queue. He behaved same with 3 to 4 persons over there. And he doesn't about the details of the spects whether a specific model is available with them or not. And very rude behaviour with customer and giving complete false information about the prodcuts i went to buy 2 jhon jacobs with gold membership card but came back to home. Not at all satisfied just think i am raising complaint means how much bad experience have faced.

Hello

I am based in uae and for very first time i opted to purchase frames online and chose lenskart for the way they have projected themselves as a reputable company with good value for money products.

I have purchased 2 frames on 8th of september with order reference no. Intr1347. Today is 18th and i have no order confirmation from lenskart despite of many followup emails sent to [protected]@lenskart.com

The only feedback i received from them on september 14th that "concerned" department is being notified. So far i have not hear any thing after them afterwards.

I would like to request the "concerned" department through this platform to look into this matter and either resolve this issue or kindly refund me my money.

Thanks & regards

This is pankaj mishra from jm financial services ltd. There was a camp organised by your mumbai team at our office and i had ordered a progressive glass with frame which costed nearly rs.5000/-. It was delivered on[protected] but i am completely unsatisfied with the product. It is proving to be useless. Please ask your team to get it collected and ensure that the same is corrected without loss of time.

I placed an order on Lenskart. My order was confirmed and after 2-3 hours they mentioned it as "Stocked Out". What sense does it make. It means you make the product out of stock after confirming it and getting the payment. If stocking out means something else then you should clearing mention it on the Website. If it means what the actual meaning of "stocked out" is, then Lenskart is just messing with us.

My Order ID is [protected]

I bought spects. On 30 june, 2019 from lenskart outlet in elante chandigarh, the staff told me that the lens are scratch proof, but now i found that it was not true, my lens have scratches on it, so now what should i do? & there is 6 months warranty for scratches, so now what should i do? I don't want scratches on my lens. So, kindly take appropriate steps to help me, i shall be thankful to you.

I bought lenskart's brand frame (Vincent chase) from its air flex range with blucut powered glasses.

[order reference # [protected]]

The pictures shown on the product shows as if it can be twisted in any sense and it is very flexible and light frame.

But the frame's material is really stiff and broke on its on while wearing normally in sitting position in around 6 months.
Lenskart provides 1 year warranty but they are not accepting it as it is a breakage which they do not cover in the warranty.
But i want to say, that this is because of the cheap quality of the product contrary to the marketing.
The product's manufacturing and design is not up to the mark, which is leading to breakage and it is a manufacturing issue.

When i went to rate the frame 1 star, i found other people's reviews with exact same thing happening to them, the frame breaking from the same position on its own because of the pressure from lens fitting within.

I would like lenskart to provide me with the replacement.

It is not even 1 week of time of receiving my order from Lenskart. The specs are very old and delicate. Also there are lot of scratches on them. The staff has clearly told me that it's unbreakable but its broken.
Not happy with service as well, still the status of my order is not updated in my account, showing as processing.
I want to replace them ASAP.
Please do the needful

Order ID: [protected]

I have ordered two spectacles from lens kart. They supposed to be delivered by 12 September 2019. But tracking is showing that my order is not even started processing stage. I have my upsc mains exams soon. How I supposed to give it with my old lower power spectacles? When I contacted the customer care services they are not even giving me dead line for delivery. They are saying it can take any number of days. Even 10 days more might be possible. This is not fare. You should have mentioned it beforehand. This is not the way professional company like you should behave. I am frustrated due to headache and it's affecting my studies. So look into my matter asap. Or else for sure I will drag your company into court for harassment of customers.

Dear sir/madam, i have ordered specs online in lenskart if buy one get one free but i got only one specs. When i talked to customer care they are saying we can not do anything go complain where ever you want. My product details is vincent chase vce11521. This is serious matter how lenskart people cheat the customer so get action against them else we customer become victim always.
Thanks prabhakar

Lenskart team got my eye test done at home.. Ordered my glasses and got it delivered but the frame is loose and not exactly the one that i tried.
I need to know if they can get it changed at home or i need to go to the store.
My order no. Is[protected]

Date of incident is 8th sept 2019
I received the product at 10 sept 2019

Kindly get my frames changes or atleast inform me if i can change them at the nearest possible store

Respected,

Hi,. I am kshitij wagde. I order my lence on date 9/08/19. I purchase my lence on buy one get one offer. But, when i received my lence through blue dart courier services, its different from my actual order. So, i want to replace it with my original one.

I request you to replace on urgent basis.
Details of my invoice is given below.

081

Invoice; invshr26590705
Invoice dt ; 10/08/19

Order code ; [protected]

Thank you.

Kshitij

My order no. [protected]

Contact no. [protected]

I have purchased 2 blue coat glass with frame from lenskart lawrence road, amritsar showroom in may. It within 2 month, one of that frame broken. Against manufacturing defect. Manjoor is sales person he also tell me 1 year full warranty. Becoz we buy flex series frame.
Now that time of breakage he didnt reponse.
Very bad quality and very bad service. Although service was good while purchasing new frame, service afterwards is really not satisfactory.

Sir mene 12 august ko order kiya tha or bole the ki standard delivery 18 august tak ho jayega. Sir 2 frame tha jisame se mujhe 1 frame mila and 2nd ka bole ki out of stock hai to time lagega. Or bole 2 to3 day me vo bhi milega then mene wait kiya jab product 3 day me nahi mila to mene fir se call kiya to bole frame out of stock hai is liye nahi aaya. Or customer support ne bola ki aap frame change kar to vo aap ko 31 august tak milega. But 31 august ho gya or product nahi mila call karane par pata chala ki product unake paas nahi hai out of stock hai sir fir mene 1september ko paisa refund ke liye request beja hi to bole ki aap ko paisa refund hone me time 15 din ka time lagega kyuki pura process me time lagata hai sir plz help me... Plz sir mera paisa refund karane me madat kara do sir

Plz help me. My flexible frame was broken within a month. How can i claim the warranty? What a poor frame quality!
I spent 4.8k in lenskart for my eyeglasses.
Anyone tell how can i resolve this?
If i will buy lens with frame in local shops that will survive not less than 3yrs within 1500.
Sir, plz stop to fool the people with poor qualities.

I have ordered two specs in lenskart on 9th august, and within 3 days i got message that order is dispatched which is really good and appreciate that. Unfortunately my address was old address and coureier guys asked for my new address. I waited for 4 days i didnt get my specs. Since it is very urgent for me and have to travel out of country, i went to the courier warehouse and could able to collect only one. And the other one they told they will deliver to new address. It has been more than 3 weeks now, i still didnt get the specs and dont want to wait anymore. Now i want to cancel my specs and get the refund. When i spoke to customer care, now they are telling we cannot do partial refund, return the old specs also. How can i return the one which i'm using it. Also they are telling it is not possible to deliver the product, where they need to place the order again. Which is not at all acceptable. Have been using lenskart for past years and have ordered more than 10 specs, this time it is horrible.

I am a frequent user of Lenskart but last year i faced issue with quality of vision so i ordered fresh Order ID:[protected] I was assured before placing the order that if anything wrong happens this time I will be getting resolution and that their coating and other quality been improved but to my surprise one of my two placed spectacles one gave me vision problems within an year (placed in July 2018) and as per the policy of one year warranty I emailed them in feb, 19 and they replied that lenses vision can change every 3 Months? and asked me to place new order and pay again ? (refer screenshot) Then what to do with the warranty of one year ? I feel cheated that product is still not in use and I was using the alternate one but thought of highlighting it with you so that no other customers get misguided like me and face humilations. Thanks. Shivam Ph: [protected], [protected]

I had placed an order on Lenskart on 16th August 2019. Order id - [Order ID:[protected]].
Due to some error in their payment gateway, my money got deducted 2 times from my paypal account but order didn't go through.

Now whenever I reach the support team, they say our finance team is looking into the issue. Its been 12 days now still they have not issued the refund or processed the order.

I have really started to doubt their intention whether they want to refund my money or not. I think it is just a trick of Lenskart to show 300 cashback on online payment. When you do online payment, your order won't go through but your money will be deducted.
Even after multiple follow up, they wont refund your money. Will come with generic reply that "we are working on your request and will get back to you in 24 to 48 hrs. I am pretty sure if they reply on this complaint, they will reply the same.

This is the second resort of my complaint and if my refund is not issued now, next step will be directly in consumer court.

Also attaching is my screenshot of the payments and invoice generated from paypal.

Dear Team,
I Dhanlaxmi C. Pednekar, Place an order at Lenskart, Shop no.3, Sai Leela Co-operative premises Society Ltd., Mokesh Plaza, SV Road, Borivali west, Mumbai-Maharashtra, Tel-[protected]. My Order No-[protected] Date-13 July 2019.
At the beginning the Store manager Mr. Vaibhav Sakpale were highly encouraging and entertaining us to buy more and more products. He show us so many frame and its features. Finally i select 2 Frames. after 20 days i got my order and i was very exited but after were eyeglass i came to know that 1 frame (item Id[protected]is completely different which was i not selected.
I visit Store and knowledge my issue that time i was surprised that store not entertain my issue and showing me company return policy. They not ready to process for Frame replacement and told me that they will not do anything for replacement. This means that they are trying to avoid the service and behave us like customer is not important.
I am very disappointed.

i request you please take it serially and provide me proper frame which i was selected. waiting for your positive feedback.

Thanks & Regards
Miss. Dhanlaxmi Pednekar
Contact No-[protected]

I had placed an order on Lenskart on 17th August 2019. Order id - [protected]. Due to some error in their payment gateway, my money got deducted 4 times from my card but order didn't go through.

Now whenever i am asking them for refund, they are asking me to wait. Its been 5 days now still they have not issued the refund. I have really started to doubt their intention whether they want to refund my money or not. I think it is just a trick of Lenskart to show 200 off on online payment. When you do online payment, your order won't go through but your money will be deducted. Even after multiple follow up, they wont refund your money. Will come with generic reply that "we are working on your request and will get back to you in 24 to 48 hrs. I am pretty sure if they reply on this complaint, they will reply the same.

This is the second resort of my complaint and if my refund is not issued now, next step will be directly in consumer court.

Also attaching is my screenshot of the conversation which i had with their manager where they had promised i will get my refind in 24 hrs but its not been done yet.

I see a high number of complaints regarding lenskart products being stocked out, but all problems appear to have been taken care off as per the comments by lenskart, therefore i hope my order which at the moment is going through the problem of stocking out would be resolved too. My order number is : [protected]. Kindly look into it and deliver as per the standard date by which it is to be delivered.
Thanks