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Lenskart Complaints & Reviews

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Updated: Mar 29, 2025

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I ordered specticles and I am unable to return of order id:1291918634

Refund not provided

Complaint Regarding Incorrect Prescription and Missing Product - Demand for Refund

Most useful reviews

I wanna get my broken frame repaired or replaced...

didn't, refund my amount in bank... forcing me to use store credit

Insurance Claim

Featured stories

Excess amount charged - refund not received

Poor product Vincent Chase lenses

Three or free totally false commitment (only marketing strategy)

Lenskart reviews & complaints page 47

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Address: Sir MVIT ladies hostel, International Airport Road, Hunasamaranahalli, Yelahanka, Krishnadeveraya Nagar, Bangalore Rural, Karnataka, 562157

I order two spectacles and returned it because of power issue. Lenskart issued refund at 28th october and promised me i will get my refund within 7-10 days in the debit card with which i made payment.
Today is 10th day. I still not get my refund.
I checked my bank account too, i still didnt get any kind of refund. 2600 rs for a student like me is too much. Please help me. I beg u!!
My lenskart id is active with this...

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Address: flat 11 , block b , coronation enclave appt , dim dima , salugara ,, Darjeeling, West Bengal, 734001

I visited lenskart siliguri and the sales girl in the shop was the worst ever . She was abusing screaming shouting calling me names banging the tables and pussing chairs around . It was the worst sales person i ever met . She was abusing me calling names and when i questioned her on why shes being so rude and abnoucious shes telling me that i boughy some ### frame for her to put lense in and that im a cheap person and i shouldnt be comming...

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I have ordered two boxes of contact lenses from lenskart store on 29.10.2019 and expected delivery was 01.10.2019 but till today there is no status for the same and after reaching out as customer care they have no answer and days that the item is not available at warehouse..
The order was required urgently but I am helpless

Order I'd no - [protected]...

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I have 2 eyeglasses of lenskart and all of them have same frame. One of the frame got breakage with just opening it. And within 3 months of purchase.

I am sure breakage was not due any manual force. When i mailed them, they told that breakage don't cover under warranty.

I also visited store and they replied same that this is not cover under warranty.

So within 3 months, frame hinges broken without...

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Address: Kolkata, West Bengal

I have bought two spectacles of john jacobs but i can't wear it inspite of investing 6500 rs... Their fitting problem is seems to be permanent.. I go to the lenskart for a solution... They fixed the problem but when i come to my room the same problem appears.. Then i called lenskart and they told me your power is 0.5 more than the power boundary range of these spectacles... Then why they don't tell me at first?? 6500 rs is not a small amount...

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Address: 105, Swanand CHS Ltd., Airoli., Mumbai City, Maharashtra, 400708

Sir,

I still have problem (My head aches while working on desktop in normal distance) with the specs that i have purchased 7/8 months ago.
When i complained first time in 15-20 days they took back the specs from me and returned in 2/3 days claiming to have repaired/rectified the specs. But, with the prolonged compliant, i again approached them in 8-10 days when they did not respond properly saying the specs had no problem...

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Address: Tembinaka thane, Thane, Maharashtra, 400606

Hello team,

I had visited lenskart store yesterday morning 11am at tembinaka thane west branch and i purchased it from same branch only. Store executive has taken some pics of broken frame. The frame is broken at right side and also have crack on right side bottom of frame. Request you to please check this on urgent basis as i have eye sight problem and provide new frame on priority basis as this is product quality issue....

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Address: Milltown Apartments, Milltown

I have visited one of the Lenskart showrooms when I visited hometown (INDIA) in UP, Lucknow Gomti Nagar Patrakarpuram store for the eye testing and to order the specs for myself and the optometrist in the store tested my eyes and I don't know how she is recruited in such a good company as she didn't have any of the knowledge regarding the testing and zero communication skill, she gave me the wrong figures for my refractive errors eye vision...

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Address: Plot No B 55, Shaheed Nagar Shaheed Nagar Bhubaneswar - 751007, 754141

I have recently purchased two spectacles for my family from lenskart shahid nagar, bhubaneswar (Order no[protected]. During the purchase the sales representative promised us free repair and delivery during any problem related to the spectacles. The frame supplied by the seller is so fragile that it broke within 24 hours of delivery. The frame has been given to the seller for necessary corrective action. Now even after 1 month, the seller...

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Address: GINSERV Bengaluru, Bangalore, Karnataka, 560008

I have 4 eyeglasses of lenskart and all of them have same frame. One of the frame got breakage with just opening it. I am sure breakage was not due any manual force. When i mailed them, they told that breakage don't cover under warranty. As per them i have no other option just to buy a new eyeglass. Although i have blu lenses in that frame which are proper....

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Address: A-8, RH-2, Sector-6, Vashi, Navi Mumbai, 400703

I have purchased 2 Oakley frames at your Store located at Inorbit Mall, Vashi via Order Ref.:[protected] dated 15th September 2018. The said products were under 2 years warranty. Within 6 months of the purchase one of the frames was showing durability issues... that is, the frame become loose and getting dropped lower on the nose... and also one of the rubber grips on the frame got split at one edge and keep on giving away.. that led to the...

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Address: Attapur, Hyderabad, Telangana, 500008

I went to lenskart store at attapur, i ordered 2 spects with frame +lenskart blu lenses. The amount i paid is 4628. After coming home i saw the same frame+lenskart blue lenses in lenskart.com app, the cost was only 2084.
The store took more money from me and i am the gold member in lenskart.com. Please refund my money if the cost is less than what i paid....

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I ordered 2 specs of brand vincent chase vagabond with thin lens (British optics brand as told by lenskart) for both the specs from lenskart store.

When i went to the store for ordering eye glasses, lenkart associates were insisting me to go for thin lens because of my high power.

When i asked for the brand name they told indian brand. When i asked again which brand specifically, they told british optics. What...

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Address: 601 6TH FLR SUKHJYOT APARTMENTS, TEJPAL SCHEME ROAD NO 1 NR,, TEJPAL SCHEME ROAD NO 1 NR, Mumbai City, Maharashtra, 400057

Hi,

It has been just 8 months that this piece of product made me visit your andheri west store twice.

Even after purchasing product from lenskart for 2nd time the satisfaction is nil.

After promising me the best quality frame and some blue lenses i purchased the product considering the brand, service and so called offer which eventually made me to take the decision.

The worth...

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Address: Mumbai, Mumbai City, Maharashtra, 421301

Website: Lenskart.com

I use the specs occasionally, but really let down with the quality. After spending so much money (More 5000rs and occasionally use) still got the frame which was of very poor quality. Guess won't be able to trust lenskart or oakley and will keep this in mind in future purchases or referring some one to buy frames.
Check the picture of the frames that too after using it very sparsely. You can verify this by the colour or general look...

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I had won voucherlkct-2wagl-04x8h through nbt happy times lenskart offer
They offered me 500 ₹ voucher which i can apply on any purchase of specs
But when i placed the order of 559 ₹ specs into cart, the voucher doesn't work. Not on 559 but also on 899, vouchers didn't working. I had written the voucher code many times but still not that app doesn't taking my vouchers.
Worst app ever...

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Address: 673016

I have the same problem as many others. I had ordered contact lenses from lenskart, even got a confirmation call and promised me will be delivered within 26th of september.

Right now when i checked the shipping status, it's showing the item is stocked out? What the hell is happening, i have made the payment and waited 3-4 days for the item to get it delivered.

Don't fool peoples by giving fake promises, as i'm...

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Address: Salfi Manzil, Ratlam, Madhya Pradesh, 457001

I got a message from lenskart that they couldn't deliver lens as they couldn't locate address, the strange thing is 2 days back i got lens solution deliver to same address along with sand invoice.
Lenskart customer care promised that they will make sure my package gets deliver by 12 pm today i. E on 25 sep that didn't happen then again they promise for 5 pm which i doubt will get deliver.
Provide me right assistance to deliver...

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Address: Saroj Samal(Mr). Manager (Inventory & Billing) Onkar Bearing Co. #38/1B, Laxmipura, Vaderahalli , Anekal Taluk, Sakalavara Road, Bangalore-560083, mob-8105362910, 560083

I am ordered to lenskart by times of india voucher, order confirmed but lenskart cancelled my order,

We want to the same otherwise lenskart refund the money of my order value

If order not dispatch, they not take orders

My order confirmed, e-mail recd for confirm order
My order id are as below

Order: #[protected]
Order: #[protected]
Order: #[protected]...

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Address: H. No 7-1-621/273 (262/3RT), beside HDFC Bank, Opp. Himalya book store, S.R Nagar, Hyderabad - 500038, Hyderabad, Telangana

Website: Lenskart

I purchased system protection antiglare spectacle from lenskart store s. R nagar, hyderabad on 8 september 2019,
And i told them that me or my friend will come in weekend to collect my order.
On 15 september my friend collected my spectacle from the store and i saw i have received a wrong frame, so next day (16 sep 2019) i went to the store and informed them the same.
I returned the product and asked for refund of my...

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Recent comments

As checked the complete refund of Rs.1000 has been processed. In case any further assistance feel free to call us at 99998 99998

As checked the complete order was delivered. Hope your concern has been resolved.

As checked the complete refund has been processed from our end. Hope you have received the same.

and thanks for answering so soon

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