Lenskart Complaints & Reviews

Sir
I went to a store in lenskart for adjusting my spec (Making it a bit tight) but unfortunately the person there put a scratch on the glass of my specs and then he refused it that it wasnt his fault it was there before he repaired it. So the services lenskart provide is worse...

Very dissapointed because of the service i think action must be taken against it...

I had ordered power sun glasses from your Whitefield store.

As it was not finished properly, I had to give it back for fixing. Rather than getting fixed, finish was made worse. But the person was gentle enough to understand the issue and took it back to fix.

It has been 10 days since then but there is no update. When I call the store, one guy told me that they can't do anything and that I can write to whom I...

I have ordered john jacobs spectacles on 27 may. The issue is the hinge has come out as it was already loose and i i also visited the store but they are saying it has broken which is no t the same. Plz have an independent examination of the same as it was already loose and being a john jacobs brand due to slight flexibility check it came out. This is in warranty period and only 1 month old. The other hinge is also tight. Plz have a replacement...

I have ordered 2 spectacles at lenskart with order number [protected] on 22nd june at elante mall and when i contacted customer care representative at lenskart, he said it was already delivered yesterday, however, i never received it. When i complained them that i have not received it yet they said it was delivered to the wrong person and they don't even bother to call at my phone number and didn't even have my signature when their representative...

I placed an order for home check up with lenskart yesterday with full payment made. The appointment was today (25th june 2017) @ 3-5 pm. But till now i haven't got any call regarding my appointment. If they can't serve this purpose why the hell you will promote rubbish things in your website. Let me know when my amount will be refunded. Please don't book for home eye check up with lenskart. They will not respond to our bookings. Finally we...

I have ordered spectacles from your store @ Madurai, byepass road on June 4th.

Vincent Chase frames BOGO offer. Paid Rs.4200 for frames + glasses.

When i received the order, one of the frame was misaligned, which I took it to the store, they inspected and put it for replacement. But, the problem is, they had to replace both the frames, even when one of them was fitting well.

When, they placed the...

It has been 2 weeks since i visited the lenskart indiranagar bangalore store asking for replacement of my 2 different sets of spectacles.
Unnikrishnan, the executive there took our order for the replacement.
Later after one week when we were expecting our product then on inquiring its whereabouts we came to know that the order only had not been placed. I was promised that the order will be placed immediately but it has never...

My order no is [protected], ordered on 17th may. The one month disposable lens is already causing irritation and caused redness around eyes (Hardly wore it for 5 days). Only occuring in left eye. I feel the quality of product delivered was not upto the mark, the left eye lens packed date itself 3 yrs old, i started using because expiry is given as 2019. I request a replacement...

I had purchase 2 fame with lens on 02/02/17 order : # 2391800
Shipment code : # st5807113 invoice: # rst5805779
They had given me 1 years warranty of frame n lens but it change the frame shape it self and scratches on lens after 2-3 months now its not fitting on my face. I had check out there quality then i come to know that they provide very cheap quality frame n lens and take high price for the same. I had mailed them for...

I had given my specs to tighten the sides on saturday afternoon i. E on 10th june 2017 n since than every day these people are saying that my specs not back yet. I was told by your executive on saturday when i gave the specs that i will receive it on saturday evening itself. On sunday i was told again that my specs are maybe still in the lab so please give us a 1 day time n we'll give u a call. N today as well its the same story. The store...

I have purchased 2 blue coat glass with frame from lenskart karve road, pune showroom in february. B it within 2 month, one of that frame broken. I had given that frame to showroom for repairing. But from last 25 days they are averting discussions and giving me every time a new reason. Although service was good while purchasing new frame, service afterwards is really not satisfactory....

I purchased a lenskart specs Order No. & Date: 3140876, 6 May 2017. But about the product i have two complaints. The frame i received was not in proper condition and the second thing is my eye sight was incorrectly tested by your executive in your showroom. I have already deposited the specs in your Moradabad branch for replacement on 12 may 2017 but they did not provide me the specs till now. Please cancel the order as per your return policy....

Sir,
I order Oakley sunglasses on 10th may from lenskart n paid money 4386₹ through debit card, till today I didn't get any refund, they ask me for bank statement then I given them bank statement still, they says they didn't get my money bt, bank statement says that 4386₹ has been sent to lenskart bt, till today they r not giving my money back, so pls help me !!...

I Order from Home Eye test and 2 spectacles from lenskart .I want to confirm new power of my eye, so i didnt provide power to lenskart, which i will confirm after home Eye test. But no home eye testing done, i called so much times in customer care, but every time i got answer like within 1 hour i will get call back, i wait whole day, but nothing happen. Same thing for 2nd day and finally i cancelled my order. Everytime customer care saying...

On 14.07.2017, via order no.[protected], i ordered a spherical glasses at your showroom #16, gaurav tower, malviya nagarjaipur.
I got delivery in time for which, i paid 7000.00., i was asked for 14% cash back n my next purchage of any amount after one month.
I, again visited, on 15/07/2017, & i had a purchage of rs.1625.40, this time i demanded for my due casy back which was committed previously.
This time a new story...

I visited Chandanagar Lenskart store last month to get my eyes tested as I am having slight problem while reading newspaper and watching my laptop/desktop. They suggested me with reading lenses which I received on April 16th and I went back to them on May 6th to complain about the product. They instead of first testing, they said I should have gone for progressive lenses which they never suggested earlier. Now, they say, they have only 14...

Ordered place 12 535 dtd. 20fab17 by surabh singh and ganesh jadhav... But till date not full fill nor refund the amount with compensation amount??? Please forward this serious matter to piyush bansal ceo lenscart.com... Immediately for take prompt action and transfer the amounts of advance and compensation amounts both in my bank account immediately details of bank account number is already with pratik sharma......

I have order a frame from lenskart 2 week back. They delever glass within 1 week first time as per their promis but with wrong power. I had place a complain then they said will replace glass and taken old glass . They commited a deadline to delever since a was leaving for my marriage on a date .At the end movement they refuse to delever and given reason inventry sortage. Now what i will do . I need Compensation for this cheating
br...

I have ordered a Progressive lens spectacles from Lenskart, Opp. Jain Mandir, Tembhi Naka Thane in August 16 for my Mom. After waiting for almost 2 weeks for it to be delivered, i received the spectacles from store and there is problem in spectacles. My Mom said that The vision was not fine, and we got found that they just change the vision no. on glass- glass no. is different and actual Checked eye no. from lenscart store is different and...

I have purchased spectacles (Both frame and lens) from lenskart from malleshwaram branch, bangalore - 560003 and order number is 948898. They sais the lens are scratch less proof. Now with in 10 month there are many scratches. I called the showroon guy and they are saying, they have not promised this. This guys will spoke politely till we buy product from them, then after they won't care this. Can some one can look into this, replace my lens...