Lenskart Complaints & Reviews

I have placed an order for my spectacles on 11 September 2016 at Lenskart I'm Bangalore. The store people have assured me a guaranteed delivery by 14 September. They have talked to me very well till the payment of ₹3000 is done. I have placed the order just because of the trust I had in them and have told them that I would have to take leave and won't be able to work without my glasses and they assured me a delivery by Wednesday.After that...

Helpful

Found this helpful?

2 Comments

Address: 788003

Website: lenskart. com

My order no.is [protected] which is not being received by me because of misbehavior of the delivery boy...your company must have the objective of customer satisfaction ...on delivery of product we are unable to verify the product delivered by the delivery boy. ..payment should be made after the product is verified by any consumers. .we used to verify the product in front of him...but his behavior was extremely rude...please employ well cultured...

Helpful

Found this helpful?

Write a comment

Address: Indore, Madhya Pradesh, 452005

Website: lenskart

I bought an Spectacle (frame + glasses) from Lenskart, Indore for wich I paid Rs.3000/- approx From day 01 am facing the Problems in seeing nearest as well as distance vision. If I wud lik to see long, in that case i hv to put this on Half of my Nose. I went 2-3 times there but dint get solution. When ur Doctor was checking me, at that time he asked me to read from the distance of approx 01 feet. Still am facing the problem and bound to use...

Helpful

Found this helpful?

Write a comment

Address: Faridabad, Haryana

I bought a specs from Lenskart faridabad store 3months back, but the frame is deffective.co has given a 1 year warranty, but the store officials refusing to repair the same, I am giving you 24 hours time to do, otherwise I Will be compelled to forward my case on different platforms
Naresh katyal. My mobile no. Is[protected] and invoice noRST2704989 DT13/06/2016, it is further added that the salesman given me the guarantee for frame...

Helpful

Found this helpful?

Write a comment

Address: Meerut, Uttar Pradesh, 250001

Website: Lenskart

I have audio as now i always open my voice recorder to show evidence when i deal with branded shopkeepers as their promises are always fake and this time it was heights when the staff said i asked u to come for pick up of specs in the evening and i was there at 7 clock and still i had to wait half and hour and had to miss my religious rituals 'aarti'. I dnt know at what tym is the evening for lenkart showroom staff and they tortured me mentally...

Helpful

1 other people found this review helpful

1 found this helpful

1 Comment

Address: 560035

Website: www.lenskart.com

This is regarding my latest order, order no. [protected]. I took the order from shop for my mother and they told it can't be given before 15th sept, i asked them to cancel since mother won't be staying till 15th to which they told we can deliver order in hometown also which is in patna. I told she will be reaching patna on 10th, they told yeah anyway delivery will be after 10th. Still after one day i called customer care and told them not...

Helpful

Found this helpful?

Write a comment

Address: North Goa, Goa, 403001

Website: www.lenskart.com

This is reference to my order #[protected] & #[protected] wherein I bought 4 sunglasses from Lenskart.

After receiving the product we raised a request to return 3 of them and the same were picked up by the courier guys on 9th of August by Bluedart. However, Lenskart has only refunded the amount for 2 glasses and they state that they have received only 2 of them. I have also shared the courier receipt which mentioned 3 items in...

Helpful

Found this helpful?

Write a comment

Address: Khordha, Odisha, 751012

Website: www.lenskart.com

Respected sir,
I have taken the appoint of home-eye-checkup at bhubaneswar through online portal of lenskart.com. And it has booked with the request no#[protected] under the promotional offer of family79 for 25th august, 2016 from02:30 pm-07:00 pm. But interestingly one of the member from bhubaneswar lenskart team called me on given mobile number and demanding more amount. I have asked the same in which basis i will give the extra...

Helpful

Found this helpful?

Write a comment

Address: 600042

Website: www.lenskart.com

Worst quality & customer support.. So be aware before buying from lenskart. Need a lot of improvement, the attention to the customers is lacking.. Followup with customers, explaining the stuff to customers is definitely lacking. At the stores needs to be trained, also the person who is testing your eye need to be eye specialist doctor. I had worst experience, employee test my eye and give a prescription slip

Lenskart prescriptionbr...

Helpful

Found this helpful?

Write a comment

Address: Meerut, Uttar Pradesh, 250001

Website: lenskart.com

I bought unbreakable glasses from lenskart on 22 august... N they got broke within 15 days of purchase. They gave me warranty card also now on contacting customet care they say here unbreakable means breaking of coating.
On repeated request to make me talk to senior customer care officer the attendent fixed me a call back n no such call came.

I request u not to go by their fake promises even if they issue a warranty...

Helpful

Found this helpful?

Write a comment

Address: Bangalore, Karnataka

I ordered Rayban prescription glasses from Lenskart on July 6 2016. First off it took numerous calls to get it delivered as their courses service wouldn't call or deliver but send me status - customer not available.
Next after using the frame for 3 weeks plastic near the temple side started to peel off. Called customer server and got ticket [protected]. Reached out to customer service on Aug 10 and since then started getting run around....

Helpful

Found this helpful?

Write a comment

My order number [protected]

Placed on July 8 for contact lens and solution.
First problem delivery not made . Repeatedly calling resulted in me being told that courier person can't find anyone at home or can't find address. When I as ready to guide him even. Maybe courier company fault since i know blue dart is a horrible company even my local icici branch says so.
Then provided with alternate address. Product...

Helpful

Found this helpful?

2 Comments

Address: 560043

Website: www.lenskart.com

I bought my glasses from lenskart 2 weeks ago for rs - 3750 from their retail store. The lens used for the glasses is extremely poor quality. I was told they are scratch proof and all other proof but in 2 weeks time it is getting smudges all over the lens and is irritating to clean and every time. I feel cheated. I used glasses from vision express and they were much better and had no complaints....

Helpful

Found this helpful?

3 Comments

Address: Surat, Gujarat, 395007

Website: www.lenskart.com

Whoever it may concern.

I am Vasu Govani. A Lenskart customer. I had ordered a pair of glasses according to my prescription before coming to The United States. I got my delivery on the day of my flight so I couldn't try it or comment on it. But as I wore those glasses I had trouble seeing things, as I didn't had any option I had to wear those ones until I could get a new one from here. I had headache and eyes pain and I am...

Helpful

Found this helpful?

4 Comments

Address: 400101

Website: lenskart.com

I have ordered for Contact Lens from Lenskart. Some from the Lenskart team update my contact address without my knowledge. Lens was suppose to be delivered on Saturday, when i logged in i could see wrong address updated i informed Lenskart team they acknowledge the error by their team. They informed the delivery team to deliver in the right address but it was still delivered at a wrong address. Its now 2nd week but the team has not given...

Helpful

Found this helpful?

5 Comments

Address: 110010

Website: www.lenskart.com

I ordered a spectacle from lenskart.com (order id #[protected]). but as they used poor quality products, just after 2 weeks, some permanent black spots started coming on the lenses. after this i complained to lenskart and they offered me a lens replacement only on the old frame.
Till this moment it was tolerable. now when they delivered the spectacles with new lenses, the frame was damaged. this time its enough. i again complained....

Helpful

Found this helpful?

3 Comments

Address: Mumbai City, Maharashtra

Website: www.lenskart.com

I bought one spectacle on the recommendation of store representatives when i asked them to give me something sturdy and stylish. Since i had little understanding of plastics and quality i trusted the representatives there and selected one out of few they suggested. I took glass recommendation also even though it was expensive and more than my budget.
In just 3 days i noticed a slight bend in the frame which when i took to the store...

Helpful

Found this helpful?

2 Comments

Address: Durg, Chhattisgarh, 490020

Website: www.lenskart.com

Lenskart is selling duplicate and fake product in name of original and giving huge discount. I've purchased original frame of ray-ban from lenskart, in which there was warranty of 1 year. But after a month, its case was broken, which raise doubt about duplicacy of the product and checked and found that the frame was also fake. The frame gets detached from glass on regular use after 5 months which the local store of lenskart has repaired....

Helpful

Found this helpful?

Write a comment

Address: Mumbai City, Maharashtra, 400072

Website: www.lenskart.com

Hi,

I have booked a home eye checkup by paying 100 rs for mumbai location on 8th of june and it was scheduled for 9th june, however the representative called me in the afternoon on 9th june saying he wilol vosit at around 6 pm and i was waiting however he dint turn up that day and when i tried reaching him he was responding my call. then later after waiting for 3 days i wrote a query to lenskart and even that is not being...

Helpful

Found this helpful?

5 Comments

Address: New Delhi, Delhi, 110020

Website: www.lenskart.com

I have raised a complaint 1 month back on the fitting issue for the Order #[protected]. the lens has come out of frame. Lenskart service representative has visited my home and took the frame+ lens and got it repaired. The issue has come again last 10 days back. The Fitting is not upto the mark, i again raised the complaint before 8 days and the lenses has fallen from the frame today around 8.10 pm and had broken into pieces, which the lenskart...

Helpful

Found this helpful?

4 Comments

Lenskart Complaints & Reviews

File a complaint to Lenskart

Recently resolved complaints

Most useful reviews

Featured stories

Lenskart reviews & complaints page 77

Poor service and very bad store staff

Disallowance of verification of product by delivery boy

100% Dis-satisfaction

Deffective frame

Rude behaviour of staff at showroom

Wrong assurance regarding delivery and asking me to work with 3rd party to get my order

Product returned but no refund yet.... almost a month now

Complaint against home-eye-check up appointment at bhubaneswar

Worst quality & customer support

False warranty promise substandard quality

Prescription glass frame

Damaged products

Eye glasses - sudges and feeling cheated

Difficulty in the vision.

Contact lens delivered to a wrong address

Poorest of poor quality of products. Want refund of money.

Mis selling and misbehaviour by the store manager

Duplicate product received from lenskart in name of ray ban

Home check up paid but no one is responding or coming for check up and lenskart representatives are misbehaving

No response on the damaged products complaint

Recent comments

Lenskart Complaints & Reviews

File a complaint to Lenskart

Recently resolved complaints

Most useful reviews

Featured stories

Lenskart reviews & complaints page 77

Recent comments

Related businesses