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magicpin Complaints & Reviews

magicpin.in
1
Updated: Apr 6, 2025
Complaints 318
Resolved
37
Unresolved
281
So far, so good. magicpin is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope magicpin will keep up the work and continue to help more customers with their concerns even better 🤝
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38
Cancellation of order
19
They says refund is initiated but I didn't received
13
Delivery issue.

magicpin reviews & complaints page 6

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S
sai kumar upari
Feb 25, 2022
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I don't not received my order

Yesterday i ordered paneer masala the delivery was nt delivered...
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P
Pampa Bhattacharjee
from Khardaha, West Bengal
Feb 23, 2022
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Payment failed but My Money Deducted from my Bank Account

My payment is successful which is confirmed by Google pay but magicpin shows no response and ultimately payment declined. The money is already debited from my account.
Please refund my money...
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M
Miss Taneja
Feb 21, 2022
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Delivery guy

The delivery guy who just delivered my order named NAVIN ARORA was rude af and refused to deliver the order to the doorstep. Somehow at last, he did came but he is behaviour wasn't appreciated....
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S
Subbudu
Feb 15, 2022
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I have Received the wrong Order

Address: 152,5th main, sector-7,Near axis bank, HSR Layout, Bangalore

I had Ordered Chicken Noodles x 1 and Paneer Noodles x 2 but received Fried Rice and Gobi... Even after connecting with Support Helpdesk there is no proper response nor replacement or refund
Order I'd : 27403284...
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P
Poojanoop
Feb 15, 2022
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Rider took extra amount but payment was already done via online

Hi,
My name is Pooja Singh.
I placed an order on Magic Pin on 12th Feb 2022 and the payment was done.
When the rider came with the order amount Rs 241 but when my family member took the order the rider told to pay for order as it was on COD basis so my family member gave him a note of Rs 500 but the rider told he dont have the change and will bring change by deliverying a order in nearby house.
later on he just...
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U
Utsav 007
from Kolkata, West Bengal
Feb 14, 2022
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It says Food delivered but I didn't get the food

It took my money from Gpay
And then the dilevery boy was assigned but he did not dilever the food to my house nor did he picked up the phone instead blocking it
I tried contacting Support but it's useless
It doesn't even respond

It very rude behaviour from the app and the delivery partner

Order ID#27918916...
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P
Priyankaa Verma
Feb 4, 2022
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Want refund

I have scratched a voucher of Rs.200 by mistake..I want my money back...
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G
Gautam Vermaa
from Delhi, Delhi
Feb 2, 2022
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Refund Processing

Address: C-146, Naraina Industrial Area, 110028

Hi
This is Gautam. I ordered for the very first time today from magicpin but due to an urgency, I had to cancel the order but my refund hasn't been initiated and I haven't been notified for the same. Order ID - #26342890

There is no customer care number available and no support in the application.
Kindly assist me further.
Contact Details:
Name - Gautam
Phone - +91-[protected]...
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R
Riya chari
from Mumbai, Maharashtra
Jan 30, 2022
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Refund money

My order was cancelled by the delivery person and i m not getting any refund messages . Customer service is not picking up the call....
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S
Saba unisa
from Hyderabad, Andhra Pradesh
Jan 30, 2022
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Lost money

Address: Hyderabad

I have ordered my food from magic pin but they are not showing transaction id in my app but i have already done a payment and am still waiting from last 3 hours for food in a hope that food will come to my home is am fool or what...
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V
Vijay kalkura
from Udupi, Karnataka
Jan 30, 2022
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Photos are being shared in the public

My photos from magic pin account are available in public. I have not given any consent for sharing. I have complained in their site to make my account as private and not to share images to the public, but it is of no use.
Please help in this regard.
Magic pin account details - vijay kalkura...
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D
Dovi
from Delhi, Delhi
Jan 27, 2022
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They canceled my order and dont refund my money

I order a meal from magic pin, and order take 45minutes ...suddenly they canceled my order, and rider couldn't contact you cause number.not reachable, than I called the rider and asked him to go and pic my order thru the restaurant, and I also called in restaurant they agree to ready my order again but rider refuse to take order, he said company canceled your order you complained in the magic pin, and in the app there is no option about the...
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S
Smita Nanekar
Jan 21, 2022
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I am complaining about not getting a refund after cancelling my order

I want my refund as I have cancelled my order on Magicpin. There is no support system of magicpin and I don't have any option to call them for my queries. They are not providing their phone no. on help and support. It is an issue. My order will be refunded or not I am not able to know....
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A
Anku Saini
Jan 20, 2022
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I want refund my amount

I will cancel my order but amount can’t refund...
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K
Kunal Morje
Jan 16, 2022
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Money refund

Ordered from magicpin on 31 December 2021 from restaurant (oh! Its fishy)which accept magicpin pay.when I proceed further for payment money was deducted from my google pay account and order didn't placed on magicpin .
I complained about this on magic pin.they say money will be transferred within 5-7 days .
after this I complained on google pay that "payment is initiated by merchant but didn't received" they asked me to contact...
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B
Bagya_moorthy
Jan 1, 2022
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Wrongly delivered

Address: Wow mom Porur chennai, Erode, Tamil Nadu

I have ordered fried and chocolate momo but received fried rice and chocolate momo...
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S
sumit143143
from Ahmedabad, Gujarat
Dec 31, 2021
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Item missing , late delivery and local outlets tie up

I order from.magicpin but order delivered too late all most 1hr, package was Torn, food was Very tasteless.
Even order item was Missing ..

Very bad experience.
Waste of Time and Money.
Want refund.
Check image in attachement in with order details....
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S
Sayan61717
Dec 31, 2021
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Payment failed but My Money Deducted in my Bank Account

I order in Magicpin app But Payment failed but PaytmUPI Show Payment successful So Money debited in my Bank Account.
Please refund my money...
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S
Shilpi Guha Roy
Dec 16, 2021
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Money deducted but order was not received by restaurant and didn't get food.

I visited kabuliwala and paid using magicpay but the order wasn't received but it was debited from my bank account. It showed successful too. I to reduce harassment again ordered using magicpin self pickup. I have lost rs 141. Please see into this....
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P
PranavShah1972
Dec 8, 2021
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Voucher code received, but got redeemed without using it

Voucher not used.. payment done but code not used....
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