MakeMyTrip India Complaints & Reviews

Sir,
I had booked roundtrip air ticket from Kolkata to Chennai via Air Asia (vide PNR T4N9PT) for 10th April, 2020 and from Chennai to Kolkata via Spice Jet (vide PNR VH3B3H) for 15th April, 2020. Both the tickets were purchased through Make My Trip. But due to current lockdown declared by government our journey has been cancelled. So on 28th March, 2020 I cancelled the Air Asia ticket and Make my trip, on that day, confirmed through SMS that “Once the request is successfully validated with the AIRLINE, the refund will be processed in 7-10 working days.” On 9th April, 2020, I mailed Make My Trip stating about the cancellation and the refund. Subsequently, I again gave them a reminder on 10th April, 2020 as they did not reply. But that too has got no reply till now. Now today, i.e. on 11th April, 2020, an SMS came to my registered mobile number from Make My Trip stating that “Customers booked with us on Air Asia for this travel period (between 25th March and 14th April) will receive a credit of the booking amount from the airline shortly. You will be able to view the credit in your MakeMyTrip wallet and use the same to rebook your travel to a future date on our website”. So from my description, it may be seen that it is completely violet my right as a customer because I paid them cash for the booking and in near future it would not be possible for us to go to Chennai or elsewhere because of my wife’s health issue. That is why, I demand the paid amount in cash to my bank account from where the amount was debited. Secondly, for the return trip, Spice Jet had denied to acknowledge my case as the ticket was for 15th April, 2020 and the lockdown has been declared till 14th April, 2020. Then I took help from www.consumerhelpline.gov.in. I made complaint though www.consumerhelpline.gov.in vide Grievance Number 1976268. The one Guneet Kaur Arora, Customer Experience, SpiceJet Ltd. Replied the very next day that “Customers can reschedule their travel with one time change fee waiver for travel till 30th September, 2020”. This ticket of SpiceJet (vide PNR VH3B3H) was also bought through MakeMyTrip and as, here too, I would not be able to go to Chennai in near future for my wife’s healt issue, I demad fro SpiceJet the complete in cash that may be credited to my account from where the amount was deducted. Kindly help me to protect my consumer right.

Thanking you,
Tapas Basak.
Contact Number: [protected].

I've booked train ticket via makemytrip india online platform with following details:

From: cnb kanpur central
To: pryj prayagraj jn.
Train no. & name: 12560 - shiv ganga exp
Date: 23 march 2020
Travel time: 01:05 am - 03:50 am
Booking id: nr[protected]

But due to janta curfew on that day, all trains were cancelled and so "full refund" should be returned to passengers as per rules of irctc as well as makemytrip.

My ticket total fair was rs. 215.13 but after train cancellation, i was provided with only rs. 75.00 whereas it was supposed to be a full refund.

I've tried to contact them by every possible mean but their customer service is worst! It seems like they purposely don't entertain refund requests.

Booked the flight ticket from maa to ams and ams to maa roundtrip with the cancellation option.

We have cancelled the flights due to flight reschedule and chosen the cancellation but still the cancellation refund is not processed.

Also not able to reach the customer support.

When we reached them through facebook they are asking to consult with airlines.

My flight got rescheduled by the airline indigo due to lockdown to 2nd april, and the fare difference is supposed to be refunded back to me by makemytrip. I keep sending mails but i still haven't got a refund or resolution. Their customer care is unreachable and i get automated replies whenever i try to mail them my issue. I believe mmt is trying to defraud passengers during these tough times by stopping all customer support. Need help.

Hi team,

Due to covid-19 situation i had cancelled my booking mar 21st and i was informed within 7-10 days i should get the full refund however it has been more the 15 days still i haven't receive refund, this is very pathetic and disrespectful because all the stores are closed food and vegetable are high rate and not getting salary on time, this time most of the people need money to survive, so we expect people should understand the situation and refund the amount as quickly as they can, as i got the confirmation from airline they had refunded the full amount from their end, now it is mmt who is actually holding my money i would request kindly do the needful...
Booking # - nf[protected]

I had booking form your agent for by indigo for 31starch my booking id is nn[protected].
In which i just completed travel on 21st march blr to ktm
Nd my other for 31 st has been cancelled by indigo airlines and they initiate the refund process and put my refund on credit shell but now concern sence i made booking for your agent that refund i would have used it for my future booking through you. But i had seen non transperancy about my booking no refund on my make trip a/c so i can use it for future booking. Indigo has done there part but it's pending from your end. Please update and let me do another booking throuh you

Warm regards
Tej bahadur gurung

I am a regular custome of make my trip and i paid rs 1499 and took a 1 yr membership valid till sept 2020 which covers 2 free airline cancellations and 2 hotel cancellations out of which 1 airline cancellation has been used and the other 1 is balance apart from 2 hotel cancellations so in all 3 are balance now i booked a ticket around nov 2019 for may 12 th 2020 from mumbai to bangalore and return on 21 st may 2020 where in i paid 5377 cash and now when i wnt to canel this due to this corona scare these mmt people are saying that i wnt get my money back whats my fault where in i am covered under mmt black and i have the pic also i have mailed them and also sent text messages and also done calls but no reply in the site it say no refund its cheating now i wll lodge a case of fraud on mmt, now i wnt u to take a serious and urgent action on this and give me a compenstation of rs 50000 as harrassment by mmt if not i will give this to the media i wnt my money and free benefits back u can call me on [protected] or mail me on [protected]@yahoo.com this is from where i have done the mmt booking so pls revert now, i hope u will do the needful now

Regards

This has reference to the international travel booking done on 2nd feb 2020 through makemytrip with following details:
Sl. No. Booking id pnrno. Passenger name payment done
1 nn[protected] r4ar80 kumod kumar jain rs. 94696/-
2 in1b[protected] r5mq73 rashi jain rs. 102918/-
Booking details are as under:
Travel date from to flt no. Airline
18th aprill'20 del yyz ac-53 air canada
02nd may' 20 yyz lhr lh-6583 luftansa
09th may'20 lhr muc lh-2485 luftansa
09th may'20 muc del lh-762 luftansa

Air canada is providing the full refund, but since our tickets are booked through mmt we are getting the cancellation vharges.
Through sms dated 26th march'20, received from mmt that above mentioned booking id dlights has been impacted due to unknown reasons. Mmt team will get in touch with us soon in this regard. However, thill date (After 10 days) no mmt team member has contacted us in this regard.

On air canada web sight, there is no flight shown in april'20 month between delhi and toronto due to pandemic covid-19.in such situation, instead of making air ticket open, we intend to cancel out ticket and request to refund the entire amount paid i. E. Rs. 94696 + rs 102918 = rs. 197614 /- while doing the booking through mmt.

Mmt is requested to revert back quickly on our mail.

Regarding air flight tikit on 16th april 2020, booked via make my trip, when i booked a tikit, their are select option zero cancalation charge, however when i cancle the air tikit, their are show only rs.1981, so as gove guideline their are lockdown till 14th april and my tikit booking is 16th april, the zero cancallation benifits are suspended for all extisiting bookings, show on mmt site,
So kindly send me refund amount or send me tikit amount value in make my trip wallet

Also attach images of cancallation airline ti kit with make my trip

I had cancelled a International ticket against my booking reference no NN[protected] on 24th March 2020. I have not got any feedback on when I can get my refund. On the app, it keeps showing status as refund to be processed.

I am having a hard time claiming a refund for a flight that was cancelled by the airline itself. Your customer support has closed the ticket without any resolution. Request your urgent support makemytrip luftansa. The flight was scheduled for 7 april. Show successful but regarding booking - in1b[protected]. Flight changed returnn my money i issue for claim but no resolution if my problem no solve i do legal action

Booking reference id: nn[protected]

Cathay pacific

My name is pravin gaikwad. On 9th december, 2019, i made a flight booking from mumbai to canada scheduled on 25th of march 2020 with make my trip website.
Due to the corona outbreak there was a travel ban in canada announced by justin trudeau, we had to cancel our flights.
The total amount charged for the tickets is inr1, 41, 970. But the refund that was processed after the cancellation was only inr 78,[protected]+39389).
There was a deduction of inr 63, 192.
Please help me with this issue. As i am incurring a huge loss in this time of a corona pandemic.
I already placed a mail to the company regarding this issue. But i have received no response.

Booking reference id: nn[protected]

Email: [protected]@gmail.com

Pravin gaikwad

My name is pravin gaikwad. On 9th december, 2019, i made a flight booking from mumbai to canada scheduled on 25th of march 2020 with make my trip website.
Due to the corona outbreak there was a travel ban in canada announced by justin trudeau, we had to cancel our flights.
The total amount charged for the tickets is inr1, 41, 970. But the refund that was processed after the cancellation was only inr 78,[protected]+39389).
There was a deduction of inr 63, 192.
Please help me with this issue. As i am incurring a huge loss in this time of a corona pandemic.
I already placed a mail to the company regarding this issue. But i have received no response.

Pravin gaikwad

(+91) [protected]

Booked a flight ticket from kolkata to singapore, flight was non operational even i raised a request for refund detail is below. I keep on calling singapore support center but they are saying check your refund online status which still showing you will be contacted within 10 days but its more than 20 days.

There is no update on refund.

Dear uzma ali,

This is to confirm that we have received an offline cancellation request for makemytrip booking id nn[protected]. Since the request is with reason "flight non operational", the same needs to be confirmed with the airline for getting the exact refund amount.

Once the request is successfully validated with the airline, the refund will be processed in 7-10 working days. Any e-coupon, cashback etc will be adjusted in the refund amount. Travel insurance, if purchased, is non-refundable.

In case airline denies any such request, there will be no refund.

We look forward to assisting you again!

Team makemytrip

Kind attn : refunds

This is in regards to our booking for thaliand in the month of april for which we had booked tickets through makemytrip. Due to corona virus spread & its effects - we would like to cancel this trip as we would not like to take a risk with our 6 years old son. Kindly understand & consider our request as we came to know from the airline that our tickets are non-ref. If we had known the clause of non-ref, we would have not purchased it at all while at the time of booking the fare rules said "airline penalty will apply" which certainly does not mean the tickets are non-ref.

I have been trying to get in touch with your call centre from last few days but the numbers are constantly busy. I then called up the airline directly & have found that they are offering full refund & waivers to the tickets issued on their airline. But the refund procedure has to go through the issuing agent only which is mmt. Therefore, we would request you to kindly process refund for our tickets.

Our ticket details are as given below :

Mr jigar chahwalla (Mob :[protected]

Mrs shefali chahwalla (Mob :[protected]

Master pratham chahwalla

25 apr bom-bkk we 336

02 may bkk-bom we 335


Ticket numbers

909-[protected] & pnr is o j y p h p

909-[protected] & pnr is o j y p h p

909-[protected] & pnr is o j a 6 y y

Kindly get in touch with my on my mobile as we need a response on this asap.

Below is the email come from the airline.

In order to made passengers satisfaction and convenient to travel agent and passenger to request refund we have change the refund procedure.

· first need to cancel the pnr and process for refund (If pnr is not cancelled the passenger will be no-show won’t be able to refund the ticket)

Travel agency or passenger can request refund by themselves, it will be done by refund portal at

https://member.thaismileair.com/customerservice/refund

Please process refund via web portal, select refund due to terms and conditions, fill in details with the flight no.

Then fill in an information for each person with attached concern documents require for consideration.

Please find an attached how to process refund by web portal.

Don’t forget to attached the supported documents e. G. Other airline ticket which canceled.

(Who advisory document. Other airline conjunct-ticket with who advise country not to travel.)

Dear sir,
I am trying to contact with customers care but no one response my call so please help me.i want to cancel my ticket because I can't travel because of coronavirus.so need my full refund in my account so please do the needful
Thanks
Saroj Basnet
[protected]
[protected]

Hi,
This is for the Booking ID - NF[protected]. "(11=Apr-2020 Journey Date)
I had cancelled the ticket in Indigo airlines site and full amount as refunded to Makemytrip as they rescheduled my flight, But Makemytrip hasn't refunded the money to my card. Nobody responds to email and you can't reach customer care voice support.

Please help if anyone is listening.
Thanks,
Pranab Das

Hi,
I had booked two flights from makemytrip on 11th march, 2020. The flights were the following - 1) indigo airlines 6e-5379, ccu-bom (Pnr no plnl9q), scheduled departure on 26.3.2020 and 2) air asia i5-317, bom-ccu (Pnr no oz6ess), scheduled departure on 31.3.2020. The mmt booking id is nf[protected].
Due to the covid-19 outbreak and the nationwide lockdown announced from 25th march, 2020, i had cancelled the ccu-bom indigo airlines flight through a link provided by the airlines itself via email. I had received an email from indigo airlines confirming the cancellation and assurance of a refund of the entire ticket amount. (Pfa screenshots of the mail from indigo[a])
My flight from bom to ccu got cancelled by air asia on 25.3.2020. I have attached a screenshot of the same. [b].
However, i am not being able to complete the cancellation process and claim a refund via the mmt website. It's weird that the website is showing both the indigo airlines 6e-5379, ccu-bom and air asia i5-317, bom-ccu flights in the booking completed section instead of the cancelled section. Since none of the flights ever took off owing to the pandemic, and since the air asia flight was cancelled by the airlines itself, i am eligible for a refund. However, i have been trying incessantly for the past six days to raise a claim for refund on the mmt website but have been unsuccessful so far. Every time i am clicking, raise a claim, it is showing of the cancelled flights as trips completed. Screenshots attached [c+d+e]. For the first few days i was seeing an option called 'cancelled by airlines, ' but every time i was clicking on it, the link failed and i got a technical glitch message. For the last two days i am not seeing the option only.
I have also tried the chat with ava option on the air asia website to claim a refund, but i am experiencing similar link failure issues because of the huge online traffic right now. The helpline numbers are aalso not available right now.
I am really at wit's end. I was going to mumbai for a job interview, which has been postponed indefinitely. If it does happen again also, i do not have the money to buy tickets and attend it if i do not get a refund. I am in absolute need of the money.
Here's hoping that you will understand the urgency of the situation and will kindly help me out accordingly.
Sincerely,
Sreecheta das
+91 [protected]

Hi, i made international flight booking through mmt for delhi-bankok-delhi for 19/03/2020 to 24/03/2020, however i got text flight got cancelled due to covid-19 on28/02/2020 and they gave option for refund. I raise request for refund. It is already been over a month and i contacted nokscoot airlines directly as mmt suggested me to do that. They replied me that they have already refunded the amount to mmt. But mmt is not refunding the money to me. My noksccot airline booking reference are e97ryw and ze6rfk and mmt booking reference number is nn[protected]. Kindly help me in getting my refund.

Thanks and regards,
Deepak sharma
[protected]

I am not being refunded against my flight booking no nn[protected] from kolkata to hong kong to regina, canada on 31.05.20. The flights have been cancelled by airlines and after 20 days too, have not received any intimation from mmt team as they are unreachable and do not care to intimate date of refund/remittance back.

This is extremely pathetic as i cannot rebook my flights ad 1 more ticket is due to be cancelled as it has already been impacted due to covid 19 pandemic and these people think that customers are there to suffer and shell out more money.

I need your support and intimation from these irresponsible people or what terminology suits them, to intimate date of refund immediately.