MakeMyTrip India Complaints & Reviews

Dear sir/ma’am,

Greetings of the day!!!

This is to bring to your kind notice that i, mrs. Balaka ray had booked a holiday package for malayasia and singapore on september, 2019. This was our planned honeymoon trip and we were to travel on the 1st of march, 2020. Our return to india was scheduled on the 10th of march, 2020. Our departure and arrival city was kolkata. For your kind reference, the booking reference number is: nl[protected] and the booking is done in the name of my husband mr. Joydeep bhattacharya.

However, with the onset of the coronavirus pandemic (As had been declared by who) we were forced to abort our plan and had to go ahead with the cancellation of the aforementioned trip. Being our honeymoon trip, we were not ready to take any risk at that point of time which would also cause a great deal of anxiety and fear to our near and dear ones. Adding to that, we had to undergo the entire quarantine process and stay in isolation to ensure we do not infect others around us, if we had decided to travel. I feel it would have been very irrational and irresponsible o[censored]s if we had travelled then, considering the extent to which the disease had impact all nations, including singapore and malaysia. As per facts presented by who, singapore was in a high alert zone during that time and malaysia was almost at the top of the pile in terms of people affected by this deadly virus. You can cross-reference this with the data presented by who during those times.

We had hence requested the makemytrip team (And contacted our booking agent and other relationship executives from the organization) to initiate the cancellation of the entire holiday package and provide us a refund of the initial booking amount paid on the very day the booking was confirmed. The initial booking amount was inr 67000 and it is approximately 44% of the total booking amount (Inr 153395). But the response from the organization had been utterly frustrating and the manner in which they dealt with our request was unprofessional. They had been very causal with the precautions as well, and insisted on travelling by following protocols and taking necessary safety measures. We had presented our case before them stating that there is no point in travelling for leisure where there is a life risk involved and where safety protocols need to be followed and that this cancellation is a forced one, and it was driven by the pandemic which had already infected millions and claimed lives of several thousands. The extent of its severity can be illustrated now as well, as with each day the count of people infected rises and so many restrictions being imposed on the people around the world, inclusive of travel and getting out in the open.

Our plea before you is to kindly take this with the concerned organization so that we get a full refund of the initial booking amount paid. We are not willing to settle for anything less than that, especially after all the ill experience we had in dealing with them and after constantly writing to them in details of the ordeal.in this time of distress and grave disorder we had expected cooperation from them. Additionally, the amount paid is not less by any means and has a lot of value for people like us who belong to the middle class. We cannot see such an amount being spent for nothing, especially when this trip had an emotional connect with us (Being our honeymoon trip).

Requesting to kindly act on this at the earliest so that we can look towards a fruitful resolution that ends this ordeal. I thank you for your continuous help and support, and would request you to reach out to me for any further clarification.

Dear *Vikash mishra*,

Your bus booking from *Delhi* to *Gorakhpur* is confirmed. Your MakeMytrip booking id is *NU[protected]* and amount paid is *INR 1370*.

*Booking related Information*

Operator Name : *Uttar Pradesh State Road Transport Corporation..*

Operator PNR :* 45BJGCG9*

Departure date/Boarding time : *Tue, 24 Mar 20, 01:00 PM*

Seat Number : *Seater(17)*

*Boarding related information*

Boarding Point : *Isbt Anand Vihar, Anand Vihar, Delhi, 110092 LandMark: ANAND VIHAR*

Boarding time : *Tue, 24 Mar 20, 01:00 PM*

Boarding Lat Long : Not Available

Contact details :[protected]

Drop Point : *GORAKHPUR*

To view or manage your booking online, please visit https://mmyt.biz/39cIUqm

I had a connecting flight from mumbai to kolkata via delhi but the flight from mumbai to kolkata has been canceled. I am trying to cancel the flight from last evening but despite being in the queue for more 40 minutes for almost 26 times my call gets disconnected. I even tweeted the concern in air india twitter handle but received no response. Kindly help.

1. Amitava bhowmick, adult ycnt1 098-[protected]
Passenger name pnr e-ticket no. Seat
1. Amitava bhowmick, adult ycnt1 098-[protected]
Passenger name pnr e-ticket no. Seat
Ticket - confirmed booking id: nf[protected]
Tue, 24 mar '20 mumbai to kolkata 5h 20m
Air india
Ai-144
Bom
Mumbai
17:00 hrs, 24 mar
Chhatrapati shivaji
International airport
Terminal 2
2h 10m
Economy
Del
Delhi
19:10 hrs, 24 mar
Delhi airport
Terminal 3
Change of planes. 1h 5m layover in delhi (Del)
Air india
Ai-22
Del
Delhi
20:15 hrs, 24 mar
Delhi airport
Terminal 3
2h 5m
Economy
Ccu
Kolkata
22:20 hrs, 24 mar
Nscbi airport
Terminal 2
Important information
• check-in time : check-in desks will close 1 hour before departure.
• valid id proof needed : carry a valid photo identification proof (Driver licence, aadhar card, pan card or any other government
Airline support
Air india[protected]
Makemytrip support
Tel[protected] /[protected]
[protected]
Bom-del, del-ccu date change charges
Type condition airline makemytrip
Adult 2 days - 365 days 0 0
1 day - 2 days 6300 0
0 hrs - 1 day non-changeable
2 days - 2 days 0 0
Bom-del, del-ccu cancellation charges
Type condition airline makemytrip
Adult 1 day - 365 days 6300 0
0 hrs - 1 day non-refundable
Recognised photo identification)
• dgca passenger charter : please refer to passenger charter by clicking here
• beware of fraudsters : please do not share your personal banking and security details like passwords, cvv, etc. With any third person
Or party claiming to represent makemytrip. For any query, please reach out to makemytrip on our official customer care number.
• to cancel or modify this booking, visit: https://supportz.makemytrip.com
• you have paid: inr 11, 059
Baggage information
Type sector cabin check-in
Adult bom-del 8 kgs 25 kgs
Adult del-ccu 8 kgs 25 kgs
Cancellation and date change charges
All charges below are per pax and per segment in inr
24x7 customer support

Subject : wrong calculation of refund, mmt bkg ref - nn[protected]

Ref - indigo flight cancellation as well as refund advise recd from mmt is given below.

I had booked this trip vide nn[protected] on 1st mar'20 and modified my return from 22/3 to 21/3 by paying diff of rs 3352 thru mmt

Due to coronavirus, indigo canceled the flight as per communication from indigo and i filed a refund claim on 18/3 post receipt of below mail. Instead of getting a full refund, i got rs 2028 as agst rs 10651

This needs to be looked at and a balance refund to be released.

Regards

Anu

Indigo flight cancellation mails is as under:

"from: passenger notifications
To: [protected]@yahoo.com
Sent: wednesday, march 18, 2020, 01:02:13 pm gmt+4
Subject: indigo flight cancellation

Dear 6e customer,

Greetings from indigo.

This is in reference to your booking under the pnr-ci412j.

Your flight 6e 81 from bom to mct on 3/21/2020 is cancelled due to current travel advisory. Please visit https://bit.ly/2GVplHb, enter booking details, and click"cancel & refund"option to process full refund. Alternate flight option is not available. We deeply regret any inconvenience caused to you.

Regards,

Indigo"

— forwarded message —
From: makemytrip
To: "[protected]@yahoo.com"
Sent: monday, march 23, 2020, 05:12:10 pm gmt+4
Subject: refund for cancelled flight booking id nn[protected] is successful

Mmt_logo
Refund processed
Booking id: nn[protected]
Booked on 01 mar, 2020
Dear anu rastogi,
Refund amount of inr 2028 for makemytrip booking id nn[protected] has been successfully processed. Total refund amount will reflect in your account (S) in 3 working days.
In case the refund does not reflect in your account by 26 mar 2020, please click here and submit your complaint. We will follow up with the concerned bank on your behalf. To know the updated refund status for the cancellation, please click here.
Refund details
Payment mode refund amount (Inr)
Hdfc bank

Status: completed

2028

Reflects in account in

3 working days

Total refund 2028
Refund calculation
All amounts are in local currency
6e-81 | mumbai-muscat | sat, 21 mar 20, 20:40 hrs
Passenger name
Airline fare conv. Fee others*
Total price
1. Anu rastogi
7677 429 0
8106
Cancellation charges
(-) 5000 (-) 429 (-) 0
(-) 5429
Mmt service fee
- - -
(-) 649
Total fare
8106
Total cancellation charges
(-) 5429
Total mmt service fee
(-) 649
Total refund
2028
* others as a column includes insurance, meals and preferred seat charges

I booked a hotel through makemytrip on 16th march 2020. Booking was from 18th march 2020 till 21st march 2020 and paid inr 3224 for same. Booking was confirmed by makemytrip and was marked as mmt assured booking where they said if problem is faced i will get full refund.

I went to hotel jolly swagman backpackers on 18th march 2020 and they denied admission due to covid19 restrictions that were announced on 15th march 2020 (I. E. A day before i made booking). Hotel also asked me to book another one with them at the reception with three times the cost of earlier booking (Even though the new booking again was not in accordance to covid19 restrictions). I denied booking the new one at higher price.

I reported the issue to makemytrip on 18th march 2020 itself and till date (I. E. After 6 days have passed), still not received refund. I am chasing them on same on a daily basis but of no use. This has already costed me a lot as i had to book another hotel at a much higher price at last moment to this issue and would like to receive a full refund from makemytrip along with appropriate compensation for a false booking confirmation from them.

I have booked my flight tickets del-mumbai roundtrip for 28 mar 2020 -31 mar 2020 in feb 2020 with insurance against flight cancellation with full refund that is valid till 27 mar 2020 from make my trip.
Due to chrona, i was trying to cancel my flight yesterday, and it was showing no refund..
Today after sending so many mails regarding this, i got call from them that they are not providing any refunds on cancellation and they has nullified my insurance at their own..
I asked them that they had not intimate me for this. And i have paid additional money to buy insurance to cover any type o[censored]ncertainity.
But they refused me by saying that this has been done by the airlines..i asked for something in writing they sent me a mail on behalf of make my trip.
Dear Sir,
I belongs to a middle class family and i had taken insurance in advance because i cannot afford loss of money due to any reason in my family.i paid Rs 26800 at time of booking including insurance.
But now i want to cancel tickets as per govt guidelines to not to travel, and make my trip has refused to pay my ticket refund.
Kindly check the attachments as per below

Sir, i hope you understand the problems we are facing. While rescheduling the ticket they provide waiver only till 30 april, with fare difference.
My kids are small and i dnt prefer to travel in april in these circumstances.
If i reschedule it in after april they are charging extra Rs 20000+ fare difference that also i cant afford anymore.

Kindly do the needful to assist me in getting my full refund.
I hope you intervene into this matter.

This regards to cancellation charges of my flight return tickets which i had booked on[protected]Ahmedabad-cochin-ahmedabad) for 3 persons. My travel date was 25th may 2020 and return on[protected] and booking referenc number is nf[protected]. I had paid near abount 4200 extra to makemytrip because there was an offier of zero cancellation. So total return ticket i had booked and paid rs. 29121. Now yesterday ie[protected], when i had take a decision for cancellation due to current sicuation of covid-19, they are charging rs 18000+1800 as a cancellation charges. When i chase with makemytrip chat option on there webportal, always automated answer or repply comming that for cancellation they will charg this amount and paid balance. Why? And on web portal there is no alternative option except chat option. There should be a legal nodal officer where customer can raise their query. Now please guide.

I had made bookings in MMT for flights on 22nd and 24th march with booking IDs NH[protected] and NF[protected]. The flights have been cancelled by the airlines though no refund has been initiated in the process. I have made several calls to both the airlines and mmt for the same but with no resolution.

On 14th of march 2020, i purchased two tickets : from chennai to madurai and back again - from madurai to chennai from makemytrip which seemed to be reliable at that time. As of today 22nd of march 2020, the indian government has passed an order to stop railway transport until 30th march 2020 in order to minimize the affects of corona spreading in india.

After viewing the data in the news and in online platforms, i cancelled both the tickets from makemytrip in which they charged rs.725/- for cancellation of 1 ticket (From madurait to chennai) and the second ticket was stated to be "no refund due" (Couldnt cancel from "@www.irctc.in" as it was initially booked in makemytrip). When the government of india says and orders that full refund will be given to customers in this critical situation, makemytrip is clearly not following the law passed by the government and trying its maximum effects to scam as much as money as it can from poor people.

Received an official irctc mail stating that 1 ticket will be refunded for rs.1820/- and i was asked to talk with the agent where the agent (Makemytrip) is only paying me rs.1795 for the same ticket and rs.0 for another ticket.

Simultaneously i have tried my best efforts to negotiate and talk with makemytrip but they have been irresponsible and unresponsive to my complaints in all their customer support platforms.
Never in my life im going to trust this again, as it can be seen clearly that they are using this critical situation in un-human nature to steal people's money.

Money lost to makemytrip scam : rs.3000+

Attached all proof for the same.

Hi,

I have tried to call customer care ([protected]) multiple times but i did not get anyone to pick my call. This is regarding my ticket booked with makemytrip from hyderabad to patna and then patna to hyderabad (14/03/2020). I have cancelled my spouse ticket from hyderabad to patna (04/03/2020) but it's there from patna to hyderabad (I have pasted snapshot down). I have got cancellation receipt for the same mentioning just one. When i went taking makemytrip itinerary for boarding flight from patna airport spicejet confirmed they have only one passenger list name ie ravindra kumar singh not other annu priya. They have shown same on their database when i shown them makemytrip itinerary they asked us to check with you (Makemytrip) as they cannot do anything else. This caused me to leave my flight as well as i cannot travel alone as we both have a common bag which was around 26 kg.

This situation caused lot of harassment. Unfortunately when i tried to reach makemytrip there is no one there to pick my call. Finally i got email address to register my complain which never replied back. I am not sure when when will i hear back but once you (Makemytrip) come to know through this please look how it happened that flight cancelled both way for annu priya with spicejet when i did only for hyderabad to patna and why does makemytrip still shows both while spicejet shows only mine.

Please process complete refund as this is makemytrip issue and cause us not to board flight.

Their webpage is showing I can reschedule my flight free of cost due to corona. But when you actually try to reschedule, it asking money. It's really ashame. In this panic situation also they are making money. Trying call customer care since 1 week they are not taking any calls, airline is asking to go through Mmt. What can I do now. It's totally waste of money. Really these are frods. At time of booking they will 10000 timesbut now when booked they don't even care to pick a call. Please give me refund back or reschedule flight. They hv mentioned this on their page web.

I booked a ticket for manchester-mumbai on turkish airlines for march 20, 2020. Due to the travel advisory, i have been trying to speak to makemytrip but i'm perpetually on hold. After holding for more than 1 hour, finally lost patience and disconnected. Now i get a message that my problem is resolved but i have no clue what the resolution is since i did not speak to anyone w. R. T. My problems.

There is no email id that i can write on. I found one email address and wrote on that but the mail bounced back.

How in heaven's name are we supposed to connect with them?

My flight is on 12 th march 2020, from cochin to kuwait is cancelled by airline, they told they refund the money to the makemy trip, because i book the ticket through make my trip. When i tried to contact them, no one is picking the call and no one responding my email.
My booking
Pnr - sw3g2x

Indigo: dear indigo passenger: your indigo flight 6e 1757 from cok to kwi on 12-03-20 is cancelled due to operational reasons. Inconvenience is regretted.

Hi,
I booked two trips of tickets for my family on march 15, 2020

1st ticket - booked for 4 members. Total charges = 575.46
Trichy - chennai
Trip date = march 30, 2020

2nt ticket - booked for 3 members : total charges = 424.97
Chennai to trichy
Trip date = april 2, 2020.

The refund amount for 1st trip should be 265 and second trip should be 315. But in makemytrip portal, they are showing wrong refund calculation.
Wrong calculation for 1st trip = 105 | actual amount = 265
Wrong calculation for 2nd trip = 165 | actual amount = 315

Please help me to get the correct refund amount. I will attach my screenshots.

Sir/madam

This is very first time i made booking from make my trip and because of corona virus problems i did cancelled my tickets directly from airlines it's round trip from dubai to patna. I been trying to communicate with make my trip from a week everyday on call i can't reach even waiting on call for hours i just want you guys to make my refund as it's already cancelled by through airlines here the information

Passenger name... Md. Asif hussain
Booking id... Nn[protected]
Ph no. [protected]

Passenger name... Mohammad zafar ahmad
Booking id... Nn[protected]
Ph no. [protected]

Both email id is same / [protected]@gmail.com

I have cancelled hotel booking from my holiday package nl[protected] on 25th feb. Mmt informed me that i would receive refund amount within 7 to 10 working days but still i have not received anything almost 25 days passed.
On mmt website still it is showing "refund is being processed".
I have sent mail regarding same but no response received from mmt.

Hi,
I have recently made a booking for flight on the 22nd of march costing 11, 554 which has been deducted twice from my account.

Request you to kindly revert back the duplicate amount. The booking id is nf[protected] i have tried calling helpdesk repeatedly but with no help. I have stayed on line for long hours to reach but with no resolution. Please help. This is as much a crisis situation us too

Hi this is rajendra kumar i have booked flight tickets through makemytrip for my family on 9th of march from hyderabad to chennai vide pnr no xlbjfg by indigo air lines flight no 6e 6151 for 7 people but due to some reasons i have cancelled the tickets of all the 7 people on 8th of march directly with the air line and upon enquiry with thw air line i was told that the amount has been refunded to mskemytrip on 10th of march and i tried to...

Dear team,
First of all, i would like to highlight that i have been trying to reach you'll via phone or chats but there is no response at all and unable to speak to any of your customer care for the existing bookings, whereas for the new bookings it is getting connected. This is really not the way i expected from makemytrip team. This is really sorry state of affairs and i am completely upset. When i need your support and to know information i am left in the dark.
For the below refund, i am not fine with you'll providing me refund for only rs. 3, 143.00 only for the flight cancelled by air india airlines for no fault of mine, you'll are penalizing me for what?
On what basis have you adjusted the coupon amount of rs. 1000 in this, when i had used this coupon for to and fro flights. This is not the way...
I look forward that you'll refund me the entire amount of rs. 4, 282.00 for bangalore to hyderabad air india flight being cancelled by the carrier itself and not only rs. 3, 143.00.
If this is the case, then i will be left no option but to show this method of loot on print/ social/ tv media.
Look forward to hearing from you in this regard at the earliest.
Regards, rasesh s mehta.

I tried to cancel my ticket, website not responding and given revert message as to contact through phone numbers, if i call there not responding. Due to this i could not able to cancel my ticket which make me a loss of rs 32000.

So i need compensation for this issue.
Date of incident 18th march 2020
Date of travel 19th march 2020

Details attached.
1) ticket when purchased
2) ticket / itinerary airlines changed flight times
3) proof of agent website cancellation failure
4) proof of few call history to agent
5) mobile chat with agent 1 to 5