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MakeMyTrip India Complaints & Reviews

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Updated: Apr 7, 2025

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Room Service and Owner Behaviour

Refused to Refund my Money as they committed on Guaranteed Trip Ticket

Not processing refund

Most useful reviews

no option to update an email id/ remove my account

Scammed of 2.75 lacs rupees for International Holidays booking by MMT

Not able to change my old my number to new one in Account

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Pathetic stay at HOTEL SIMRAN PRIDE RAIPUR

Refund my ticket money with immediately effective

Locked the price but was never able to book the tickets

MakeMyTrip India reviews & complaints page 194

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Address: MakeMyTrip India Pvt. Ltd., DLF Building No. 5 Tower B DLF Cyber City, DLF Phase 2, Sector 25, Gurugram, Haryana - 122002, India, Gurgaon, Haryana, 122002

On 14th of march 2020, i purchased two tickets : from chennai to madurai and back again - from madurai to chennai from makemytrip which seemed to be reliable at that time. As of today 22nd of march 2020, the indian government has passed an order to stop railway transport until 30th march 2020 in order to minimize the affects of corona spreading in india.

After viewing the data in the news and in online platforms, i cancelled...

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Hi,

I have tried to call customer care ([protected]) multiple times but i did not get anyone to pick my call. This is regarding my ticket booked with makemytrip from hyderabad to patna and then patna to hyderabad (14/03/2020). I have cancelled my spouse ticket from hyderabad to patna (04/03/2020) but it's there from patna to hyderabad (I have pasted snapshot down). I have got cancellation receipt for the same mentioning just...

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Their webpage is showing I can reschedule my flight free of cost due to corona. But when you actually try to reschedule, it asking money. It's really ashame. In this panic situation also they are making money. Trying call customer care since 1 week they are not taking any calls, airline is asking to go through Mmt. What can I do now. It's totally waste of money. Really these are frods. At time of booking they will 10000 timesbut now when...

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Address: Pune, Maharashtra

I booked a ticket for manchester-mumbai on turkish airlines for march 20, 2020. Due to the travel advisory, i have been trying to speak to makemytrip but i'm perpetually on hold. After holding for more than 1 hour, finally lost patience and disconnected. Now i get a message that my problem is resolved but i have no clue what the resolution is since i did not speak to anyone w. R. T. My problems.

There is no email id that i...

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Address: VALIYAKALAYIL House, 686016

My flight is on 12 th march 2020, from cochin to kuwait is cancelled by airline, they told they refund the money to the makemy trip, because i book the ticket through make my trip. When i tried to contact them, no one is picking the call and no one responding my email.
My booking
Pnr - sw3g2x

Indigo: dear indigo passenger: your indigo flight 6e 1757 from cok to kwi on 12-03-20 is cancelled due to operational...

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Hi,
I booked two trips of tickets for my family on march 15, 2020

1st ticket - booked for 4 members. Total charges = 575.46
Trichy - chennai
Trip date = march 30, 2020

2nt ticket - booked for 3 members : total charges = 424.97
Chennai to trichy
Trip date = april 2, 2020.

The refund amount for 1st trip should be 265 and second trip should be 315. But in makemytrip...

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Address: chak abdul wahid majhaulia road, Muzaffarpur, Bihar, 842001

Sir/madam

This is very first time i made booking from make my trip and because of corona virus problems i did cancelled my tickets directly from airlines it's round trip from dubai to patna. I been trying to communicate with make my trip from a week everyday on call i can't reach even waiting on call for hours i just want you guys to make my refund as it's already cancelled by through airlines here the information
br...

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Address: 18th Floor - Tower A,b Building no 5, DLF cyber city, DLF phase 3, Gurgaon

I have cancelled hotel booking from my holiday package nl[protected] on 25th feb. Mmt informed me that i would receive refund amount within 7 to 10 working days but still i have not received anything almost 25 days passed.
On mmt website still it is showing "refund is being processed".
I have sent mail regarding same but no response received from mmt....

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Hi,
I have recently made a booking for flight on the 22nd of march costing 11, 554 which has been deducted twice from my account.

Request you to kindly revert back the duplicate amount. The booking id is nf[protected] i have tried calling helpdesk repeatedly but with no help. I have stayed on line for long hours to reach but with no resolution. Please help. This is as much a crisis situation us too...

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Address: Hyderabad, Telangana, 500100

Hi this is rajendra kumar i have booked flight tickets through makemytrip for my family on 9th of march from hyderabad to chennai vide pnr no xlbjfg by indigo air lines flight no 6e 6151 for 7 people but due to some reasons i have cancelled the tickets of all the 7 people on 8th of march directly with the air line and upon enquiry with thw air line i was told that the amount has been refunded to mskemytrip on 10th of march and i tried to...

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Address: 500026

Dear team,
First of all, i would like to highlight that i have been trying to reach you'll via phone or chats but there is no response at all and unable to speak to any of your customer care for the existing bookings, whereas for the new bookings it is getting connected. This is really not the way i expected from makemytrip team. This is really sorry state of affairs and i am completely upset. When i need your support and to know...

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Address: DLF Building No. 5 Tower B DLF Cyber City, DLF Phase 2 Sector 25, Gurugram, Haryana 122002, India, Gurgaon, Haryana, 122002

I tried to cancel my ticket, website not responding and given revert message as to contact through phone numbers, if i call there not responding. Due to this i could not able to cancel my ticket which make me a loss of rs 32000.

So i need compensation for this issue.
Date of incident 18th march 2020
Date of travel 19th march 2020

Details attached.
1) ticket when purchased
2) ticket...

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Last year feb-mar i booked a flight ticket with makemytrip from lhr to bangalore, which was cancelled at last moment and till now i didn't get the refund.

Due to cancellations at last moment i had to pay extra, makemytrip could have informed in advance but they didn't. They acted very irresponsible in this case.

Every time they say they are waiting a response from airlines....

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Address: 625218

My flight booking from trichy to riyadh on march 13 through make my trip was not done successfully, on the same day i received the mail from make my trip as refund money processed & the money will be reflect my account in 3 working days but still i didn't receive my money. I need to verify the status and refund my money immediately.
Booking reference : nn[protected]...

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This is with reference to my booking id nn[protected] for a flight of narita airport, tokyo from mumbai. The duration of the tour was from 12th to 24th march. Owing to the coronavirus outbreak, i had to cancel my flight. When i spoke to the makemytrip executives, i was told that i will not get any refund. However, the airline said that they were giving 100% refunds to everyone. After numerous calls mmt finally agreed to contact the airline...

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I had booked a flight ticket for 16th july 2020 but i had to book for 16th march so i cancelled it and asked for refund and i booked a flight for 16th march 2020 again.. Please i kindly request you to refund it. I had complaint it in a special cancellation but nobody responded to it... I really need my money to be refunded... I would really ask you to respond to this mail.. Because it's an emergency. I really need you to contact me....

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Address: Flat no. 1401 , Orbit tower , Falcon Castle Building, Lower Parel , Delisle road, Mumbai City, Maharashtra, 400013

Tickets were booked from make my trip for bombay to goa and goa to bombay

Vistara airlines pnr - s8s2sr bombay to goa - 18th march 2020

Go air pnr - b9l7rt goa to mumbai - 22nd march 2020

Dear sir/ madam, due to corona virus i am canceling my tickets but make my trip is showing no refund.

There is also a notification from the goverment of india that full refunds will be given...

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Address: 136,technocretsociety,bedla road, 136,technocretsociety,bedla road, Udaipur, Rajasthan, 313001

Dear team
We have booked 2night and 3 days stay at hotel the park river hotel in baga, goa for the dates 12march to 14the march. While searching it was showing price plus taxes. We have given the gst no at the time of reservation.
Now we are getting the gst invoice showing 0 gst. How it can be possible a hotel bill without gst. If gst was not there then how it is showing on your website.
This is completely wrong. Kindly...

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I booked hotel through make my trip on 20th feb, 2020. Booking id nh[protected]. Travel date 24th feb, 2020 to 29th feb, 2020. Payable amount rs. 15289/-

Amount got deducted twice from my account.
Transaction reference numbers
[protected]: rs. 15289
[protected]: rs. 15289

I paid this amount through axis bank credit card. Statement generates on 18th of every month thus i cannot provide statement...

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We booked the flight ticket in goibibo & make my trip portals in the last 3 week of feb 2020 for the travel a round ticket from bangalore to sanfransico. This is for 8 students and one faculty member on 17th march 2020 to 26th march 2020, as they have to attend silicon valley meetup-2020 in stanford university, california usa.

Sir, as per who health emergency declaration, us banned the passengers travelling from/through europe...

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