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Meru Cabs Complaints & Reviews

www.merucabs.com
3.4
Updated: Apr 10, 2025
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Meru Cabs reviews & complaints page 13

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E
evergreensuketu
from New Delhi, Delhi
Apr 15, 2014
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Hopeless service and mismanagement

Address: Bangalore, Karnataka

I booked merucab on 13th Feb for 5.30 PM in Bangalore. I did booking at 2.47PM, and I received message for confirmation. My booking number is 24657123. I didn’t receive any message regarding driver details before 20 mins prior to pick up time. At 5.30 one customer care person called me and informed that cab is not able to reach to my pick up place at 5.30 due to some reason. So they reschedule pick up time to 6.00 PM. I didn’t receive...
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Ranjit K
from Bengaluru, Karnataka
Mar 30, 2014
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Cab haven't arrived even after the booking confirmation

Address: Bangalore, Karnataka

I was traveling to Delhi from Bangalore yesterday by Rajdhani which starts at 8:20PM. I booked a Cab (booking ID[protected] from Electronic City to Bangalore City Junction for 29th March to board the train. When I called I asked for the Cab to be booked at 5:45 PM and the CCE told me that the Cab can be available at 6 PM only. I gave my go ahead and the cab was booked. Till 5:45PM I didn't get any message with the Cab details. So I called...
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A
akkitheaviator
from Bengaluru, Karnataka
Mar 28, 2014
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Rude behaviour and no proper info on the website

Address: Bangalore, Karnataka

My first and worst experience with your service. Booking reference number 25523623. The driver was rude and didn't agree to take my luggage. My simple question to your unfriendly service: How can you expect your customers to know about baggage dimensions when nothing is mentioned on your website about the same ??? I had to hire another cab at the last moment as your driver left me deserted. I appeal to all the future customers to consider...
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Sandhyacr
from Gurgaon, Haryana
Feb 26, 2014
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Meru cabs very poor service

Address: Bangalore, Karnataka

I have booked a cab today for a round trip without any waiting time. This is a very frequent trip that I have been doing using Meru. The driver (KA53A8641) called and informed he will not complete the trip. He will only drop off. I called Meru customer service to enquire on that. Agent named James assured he will make sure the same driver completes the trip. I asked him to confirm it back to me as I have to arrange for alternate cab if the...
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Subhadra Cherukuri
Nov 15, 2013
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Very unreliable - led to us missing a flight

Address: Bangalore, Karnataka

Booking ref no: 22672817 The cab was booked for 8:45 PM on 9 Nov from our residence in Bangalore to the Bangalore International airport. By 9:00 PM we called the call center as we had not recieved an SMS with the driver details. Call center said we will get the cab in 5 minutes. We waited till 9:15 PM and went to the airport in our own vehicle. We missed the flight. Also, at 9:20 a cab driver called us asking for the directions. We said...
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Shalini Kaushik
from New Delhi, Delhi
Jun 1, 2013
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Intolerable behavior of chauffeur

Address: Delhi

I am, a Pharma Professional, based up at Delhi, one of the most frequent users of Meru Cabs in Delhi. After every few days I usually hire Meru cab for commuting to airport and sometimes for my office. Occasionally even at odd hours when my flight gets delayed.
But to my surprise this time their chauffer behaved ridiculously when he arrived for pick-up at my residence.
Firstly, he started giving me numerous calls to get into...
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Raghav
from Mumbai, Maharashtra
Apr 13, 2013
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Declined Service in spite of agreeing to Provide Service

Address: Bangalore, Karnataka

I booked a Meru Cab on 12 apr'13, vide Ref 18382503. SMS says that they will send Cab details 20 mins prior to pick up time. Instead, just before 10 mins of pickup time, Meru Cabs person telling that no Service is available now.

I got to rush to Main road for Autos or Cabs leaving behind my ailing mother and we all got tensed how we could reach in time. Meru cabs really put us under lot of inntense Mental torture. The...
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R
rajeshpm
from Tiruchirappalli, Tamil Nadu
Feb 13, 2013
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TRANSFER OF PC

Address: Kerala

SIR,

I SUBMITTED ONE TRANSFER FORM TRU' MY EMPLOYER MERUCAB COMPANY INDIA PVT. LTD.
MY PF ACCOUNT TRANSFER STATUS IS SOWING CREDIT UNDER PROCESS I SUBMITTED THE FORM ON 26 SEPTEMBER 2012. HOW MUCH TIME IT WILL TAKE TO GET IT TRANSFERRED.
ESPCEIALLY MUMBAI PF OFFICES ARE VERY MUCH ON DIRTY LEVEL

CAN YOU GUIDE ME HOW CAN I GET THE DETAILS OF TRANSFER .

THANKS,
RAJESH PMbr...
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karodpti
from Mumbai, Maharashtra
Nov 26, 2012
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UNTRUST FULL DRIVERS OF MERU CABS

Address: Mumbai City, Maharashtra

ON THE NIGHT OF 23-OCT-2012 AFTER 12 I HELP ONE OF THE MERU CAB (TATA INDIGO) TO START THE CAR. IN KANDIVALI, NEAR CHARKOP PETROL PUMP. CAR WAS STARTED, I FORGOT MY MOBILE IN THAT MERU CAB. NOT REMEMBERIN THE NUMBER OF CAR. DRIVER RUN AWAY AND NEVER RETURN TO THE PLACE.
AFTER FEW MINUTES I CALLED UP AND GIVEN COMPLAIN IN MERU COMPANY CALL CENTRE.

THEY ANSWERED "HUMARA 40 CARS IS WAQT KANDIVALI ME HAI. TUMHARA...
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Tarun Kaushik
from Mumbai, Maharashtra
Nov 23, 2012
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Missed Flight due to delay in Meru Cab

Address: East Delhi, Delhi

I have booked Meru Cab on 18-Nov-2012 to drop me at Airport at 5:00AM.I got SMS and email stating that i will get SMS with Cab details 15min before the scheduled time. I called at around 4:30AM because i didn't get the SMS and called up on helpline number and got the update that cab will reach in 2min. Cab didn't reach even after 15 min then i start calling them continuously on helpline number but no one picked up my call. Ultimately...
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D
dharshada
from Irinjalakuda, Kerala
Nov 11, 2012
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Deficiency of service (non-delivery service commitment)

Address: Bangalore, Karnataka

Dear Sir/ Madam,

I am forwarding the complaint of deficieny of service with Meru Cabs Bangalore. My complaint is self explanatory. I request you to look into this matter seriously as this is causing a lot of inconveniece to people of Bangalore who rely on the public transport. Please let me know what is the procedure for formally becoming the member of your association.

[protected][protected][protected][protected]br...
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jannat singh
from Chennai, Tamil Nadu
Nov 5, 2012
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Late arrival, irresponsible customer care, rude driver

Address: Gurgaon, Haryana

On the 31st Oct I had booked a cab with Meru for a drop at the airport. The cab not only came late by 10 minutes but the cab driver on being told the same was rude. I not only ended up missing my flight but was also stranded at the airport for 8 hours. On my repeated attempts to get in touch with the Meru Cabs authority I finally got a reply after I started posting on consumer forums online.
The Meru Cab authorities have refused any...
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jannat singh
from Chennai, Tamil Nadu
Nov 5, 2012
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Late arrival of cab

Address: Gurgaon, Haryana

On the 31st Oct I had booked a cab with Meru for a drop at the airport. The cab not only came late but the cab driver on being told the same was rude. I not only ended up missing my flight but was also stranded at the airport for 8 hours. My repeated attempts to bring this to Meru Cabs authority's notice have gone unanswered....
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surajp87
from Mumbai, Maharashtra
Oct 9, 2012
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Rash driving

Address: Mumbai City, Maharashtra

Date:[protected]
Time: Around 8:15 am
Vehicle no: MH 01 JA 5628
Fleet owner: Meru Cabs

Rash driving by the driver of the above mentioned vehicle.

The vehicle was behind mine and rammed into mine from the behind and on interrogation with the driver, the driver was adamant and argumentative and not ready to accept his fault.

The driver later apologised when the vehicle number...
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sandeepp1974
Oct 8, 2012
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Request to pick up passenger from shivneri bus stop denied

Address: Mumbai Suburban, Maharashtra

Meru cab behaved ridiculous today. I called up their call center today to book cab from shivneri bus stop vashi flyover to mulund east. I was told by their great customer service agent that they can not pick u ppassenger from highway. I need to give postal address of place. How can one have postal address of bus stop ? From this place every day 1000s of state transport buses are plying. Next ridiculous soltion given was, passenger can be...
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guptapuneet80
from Gurgaon, Haryana
Sep 8, 2012
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Stay away from meru cabs, their service sucks!!

Address: Gurgaon, Haryana

MERU CABS: India’s worst Cab Service Provider!!!
Stay away from meru cabs, their service sucks!!
Never use Meru for Airport Drop offs

Guys, I had a very horrible experience with Meru Cabs and would like to share with you all so that you don’t undergo such nightmare.
I...
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sujitkumarsah
May 5, 2012
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Cheating done by Meru

Address: Ghaziabad, Uttar Pradesh

Dear Sir,

Please find the trailing mails from me to meru cabs which is selfexplantory without any proper response from them and also their acceptance mail on the time of booking.
I booked a cab trough net on night of 1st of May 2012 for New Delhi Railway Station from my residence at 5.10 in the morning next day ie, 2nd of May to catch Ajmer Shatbdi at 6.05 AM.
I also got the acceptance mail from them and also...
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ananddulariya
from Mumbai, Maharashtra
Apr 26, 2012
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Avoiding short distance travel

Address: Thane, Maharashtra

I was trying book Meru cab for 27.04.2012 Morning 04:30 from my place at Kasarwadavali to Thane station which is nearly 11 kms. they have reverted back saying they don't have any cab available at the said timing. But when again I had tried to book the cab from same location to Domestic Airport Mumbai which is nearly 40 Kms they had accepted my booking. This behavior clearly shows their intention to avoid the passenger for shorter distance...
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V
vikas.moghe
from Mumbai, Maharashtra
Apr 19, 2012
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Good Bye MERU ..............You ditched me for the last time...!!!!!

Address: Mumbai Suburban, Maharashtra

I am ditched today again by MERU.
This has happened with me for the second time...
I had booked a cab at around 1.15pm today from Koparkhairane to Mumbai Central Station to drop my parents,
The pickup time was 4.30pm from Koparkhairane, Booking was done through Internet and the confirmation number was also generated immediately.
I was rest assured and waited for the cab till 4.15, when i did not get any call from...
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Chitra Deenadayalan
from Mumbai, Maharashtra
Mar 12, 2012
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Service not honoured and not communicated

Address: Karnataka

Dear Sir

My son has booked, as per the details below. Not only the taxi did
not come, and the response was very pathetic

1. I have formally forwarding a complaint to consumer forum
2. If there are some issues, they should call us atleast one hour in
advance to inform
3. The operator who handles the phone was so cool, saying if you want
, we will send after two hours as if the...
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