First Bad Experience: COMPLAIN ABOUT LOSS MOBILE PHONE Nokia N95 8GB ON THE 16th JUNE 2009.
This is my First bad experience from the called company cab called Meru Cab in Mumbai. The first was a lost of my mobile phone Nokia N95 8GB left behind a cab in 2009 on my way to dadar train station for a trip to AP, My Wife Indian, sat at the back sit with this mobile, we entered the cab from Belapur to drop at Mumbai CST, due to the timing of departure of train, and heavy traffic on way, i decided to ask him to go straight to Dadar terminus where the train would do a second stop, We got there and was on the rush to look for the platform where the train would stop, after get the lugagge out, i even gave the so called drive extra money for his lunch, as we were about stepping into the train station, my wife suddenly remember the mobile was left behind the in the cab at the back sit, we called to it and it was ringing, immediately i rush back to where the driver was packed he already left and this was interval of 5 - 10 mins, then we called to the driver to come back that we had left a mobile phone at the back sit, he then said he can not that he already reach Mankudu, after chembur, in just within 8 mins you reach mankudu my wife asked. We had to call to the call center immediately and report the issue, and i was inform that they will get back to me in 3 working Days. I waited to 2 weeks i did not get any call, call to them about the same issue, was told we will forward you to the right department, they will call you back, nobody called, we kept calling to the driver to please return the phone, he will pick and cut off the phone, this went for a month, no response frm the company, i called to the head office, they told me you report to police because they can't help me, then they hang the phone, i felt bad, I went to the police after two month, i was not happy because i already wasted so much time, i was waiting the company for their action and atlest show some concern, the phone was not recoverred uptill now.
The cab details,
Cab Num: MH03 F 9681
Driver's Name: Mr Bashu Das
Time: 10.15am and 3pm at destination (Dadar Terminas)
I do not think this email address given by this company is active: feedback.[protected]@merucabs.com
Because when i send an email to this company via that email till today no reply or any call of this company.
2. Second Bad Experience: Drunkeness of Driver and use of Bad language.
These second bad experience happened just yesterday 1st Sept 2010. I had called for pickup from Thane Passport office to Kharghar, the way and manner the driver was speeding and all of sudden holding the brake was terrible, i ask the driver to stop over at the DY Patel Hospital just for a quick pick up of my X-ray report, i requested this guy to wait probably with 10 to 15 mins, he rudely said he can not, my wife try to request him and he became very hostel, i ask my wife to leave him alone, if he can not wait let him go, i will not pay him any money for that, he got out of the cab to challenge me, that is where i got know that he was fully drunk, i just walked out of him, went into the hosiptal and file a complain to the company, i expected the company to call this guy back but they did not do that, i also requested that the company send me another pick up from there home, they send that, as we were about geting out of the hospital the guy was there standing in front of this cab and hiting on the roof, i asked him to contact his company, and he insisted he want to go to police, i said ok, before then because my wife had challenge him that he is drunk, so he went and ate the goa stuff called pan and had all that smell over him now to kill the Alcohol smell, how clever. so i told him if you want to go to the police ok, lets go. Then he insisted he must enter the same cab, then we went to the police, geting there was another drama all together, the officer whom is two star, whom i had reported to, i forcely asking that i must pay him the driver the money, all this because the driver is maharastra, when spoken to the mahrati language, the inspect behaviour change towards me, he now requested that i pay the driver, i told him that is not an issue but i will demand a permission to give the driver a dirty slap on the face then i pay him but he said he can not grant me that permission, so i ask the driver what was his fee and he was now demanding more, i told him and the officer that when you dropped me, your metter was reading 285 rupees and that only i will pay you because it was due to your i can not wait that i rebook a second cab who came and waited for me from same company, on my own i was give the driver 300 rupees and the mahrati inspector insisted that i must pay the full charge of 415 rupee, i told him i can not and will not, even treathen to lock me up if i don't pay, so i told him go ahead. Then just on that the senior inspector came and when he heard the report of these, he now told the driver to accept whatever that i have made up my mind to give him and go, he heartfully request that i put 50 rupees more, then i gave it and went. We are all human for God's sake we should not learn to judge falsefully because of tribalism, it will not help the world to grow. well, i think i had it with this meru cab people, they are not what they preach to be, they don't have control over their business, they are very useless and can not be trusted, i request all to be very careful when dealling or using this company cab.
This is the Drivers details
Cab: MH02WA8824
Chauffer's Name: Maruti Gite
Number: [protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting
This is my last with this company, i request that the company heads look into this matters and adjust before it is too late, why force people to work for you because this workers are not ready mostly maharati workers. We should learn to treat people well because that is one of the law of business.
Complaint marked as Resolved
Verified Support
Mar 21, 2015
Meru Cabs Customer Care's response Hi Tekky, Sorry for a delay in response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take strict corrective measures that may be required. It's our endeavour to provide on-time service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. We deeply regret that we missed out on your message earlier. However, at times, things do go out of our control as far as human behaviour is concerned. We appreciate your sharing the concerns. Your feedback has been put on record and we assure you we've taken strict measures in response. To report any such incident in future, please write to us at [protected]@merucabs.com along with details. Plz give another opportunity to serve. Hopefully we won’t disappoint you this time around. Warm Regards, Team Meru
However if none of the drivers accept that particular journey, we do not get a cab, which is unfortunate for us customers. The point to note is that these cab drivers are not employees, they have free will and can decide which journeys they would like to accept and which they are not interested in, just like the regular cabs and rickshaws.
From my experience once you get a Meru cab, the service is great and I have no issues. But the sad part is sometimes I just don't get the cab, and considering I like the Meru travel experience i wish I could always get a cab.
So what I usually do is keep Meru cabs as my first option, if I dont get it I settle for other travel options :-)