Claimed

National Highways Authority of India [NHAI] Complaints & Reviews

www.nhai.org

1

Updated: Jan 14, 2025

Complaints 8439

Resolved

214

Unresolved

8225

Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to National Highways Authority of India [NHAI]

Having problems with National Highways Authority of India [NHAI]?

File a complaint and get it resolved by National Highways Authority of India [NHAI] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Government Organizations

National Highways Authority of India [NHAI]

Recently resolved complaints

View all complaints

NH 25, Jodhpur Pachpadra, Encroachment

Inordinate delay in Exempted fastag application no: RO-CHE-23200266377 regd.

Inappropriate toll collection

Most useful reviews

challan of bike on badarpur toll road

Fastag recharge due to KYC pending

NH65 road status between naldurg and omerga

Featured stories

Over deduction of Toll amount

Wrong deduction on BHAGWANPUR TOLL PLAZA

Triple charges on toll plaza

National Highways Authority of India [NHAI] reviews & complaints page 2

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Yesterday I crossed moura toll on himachal entrance and my fasttag was deducted twice for 150 plus 150 that is 300 rs. Where as it shud be just 150 for one time.
Madam/Dear Sir, SBI FASTag Acc ending with 677E0 VRN: HP34C9109 debited Rs.150 Toll Charges at Moura Fee Plaza on 13-Apr-2024 07:07:29 PM Bal Rs.275

Madam/Dear Sir, SBI FASTag Acc ending with 677E0 VRN: HP34C9109 debited Rs.150 Toll Charges at Moura Fee Plaza on 13-Apr-2024 04:59:30 PM Bal Rs.425

It was done in matter of two minutes but the message of deduction came later

Plz correct the error

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Khalilpur Fee Plaza toll plaza, Haryana

Website: NHAI

I crossed Khalilpur Toll plaza on Delhi - Mumbai Expressway on 31.03.2024 at 14.47.05 pm and wrongly deducted Rs. 325 from my Fastag linked to my car DL12CB0715 against actual tall charges of Rs. 90. The excess of Rs. 235 was charged from my Fastag.

Please arrange to refund the excess charged amount in my Fastag account account number 34555730.

The details of the charged amount from bank is given below:
"Your...

Helpful

Found this helpful?

Write a comment

Address: Bhamb Raja Toll Plaza, Yavatmal, Nagpur

Workers at Bhamb Raja Toll Plaza are misbehaving with the peoples that are crossing from Toll. The problem came from the fact that cross bar at the toll fall on the four wheeler. We asked them that the cross bar also falled previously on the our vehicle and the same problem was happening many times. But on the fact they started bullying and running over us by the thinking of beating us. They came over the mob, which will be reflected in the...

Helpful

Found this helpful?

Write a comment

Sir,
Street light at stretch's from Maduravoyal fly over to Nolmbur, Decathlon sports india, Chennai are not working/burning from its installation. It is more dangerous at night to the road users.
Kindly attend the same please....

Helpful

Found this helpful?

Write a comment

Address: Sanjay Agrawal, Sunday Market, Raigarh - 496001

Yesterday i was travelling with my car No. CG13X9072. When i was entering i have to pay Rs. 70/- . But when i back it should be paid Rs. 35/-. Where as i have the balance in my account. But at the toll gate they (toll gate staff) forced me to paid in cash. As per them if you required Receipt, you have to paid Rs. 140/- otherwise you have to paid Rs. 70/-. What is the law behind it i can't understand.

Is such type of misuse/Arbitrary...

Helpful

Found this helpful?

Write a comment

IN MY FASTAG ID 34161FA820328D9A022789C0 & Barcode [protected], there is a debit of 120/- on 17.12.2023 vide transaction 0010002312171944558849 at Gadanki toll plaza whereas the car was securely locked in my house at C6 Atreya Apartments Malleswaram Bangalore 560003. I had already left for US on 15.12.2023 and there were no other members at home to drive the car.

This debit is totally wrong and has to be reversed.br...

Helpful

Found this helpful?

Write a comment

Address: Champa Toll Plaza, Champa, Umred Road , Nagpur, Maharashtra

I was traveling to my native place from Nagpur with my family in my car MH 33 V 3030 on 9 Mar 2024. I entered the toll plaza queue with 2 vehicles infront of my car. It took very long time to scan the fastag of front vehicle. I continuosly started horning. After 10 mins, they told to take return from the lane and join another lane. Staff gathered towards our car and were talking very arrogantly. They were arguing not to open the gate. Two...

Helpful

Found this helpful?

Write a comment

Address: Landhari Toll Plaza, Hisar Haryana

Hi,

Please note that I was travelling on 10th Mar 2024. My car number is HR20AU8836.
I have completed my return journey within 3 hours on same day.
I have got the message on my paytm app that shows amount INR 90.00 was deducted twice. As per the rules, if I am returning back within 24 hours, the toll charges would be deducted as 90 & 45 and not 90 & 90.
Toll gate - Landhari Toll Plaza, Hisar Haryanabr...

Helpful

Found this helpful?

Write a comment

Address: Nabipur, Janor chokdi

I would like draw your attention about the negligence of authority of NH48 at Nabipur Village, Janor cross road, Gujarat. I go daily early in the morning from highway and i have frequently seen that the lights always not in working condition on the bridge, due to lights off there are many chances of accidents, theft and robbery.
Kindly look into this matter...

Helpful

Found this helpful?

Write a comment

As i hv a new commercial vehicle yet to receive my RC card but my fastag registered on Chasis number. But in the toll im fined and harrased make me wait for long n wasting time. Please help me get justice n refins my amount.
Detaila are furnished in the attachment...

Helpful

Found this helpful?

Write a comment

Address: Ludhiana

Dear Sir, I got a message last night that my fastag is showing dues of Rs. 1350 which were not deducted due to some technical problem. But in going through my account I have no such entries. On contacting the concerned authorities, no response is what I get. I want a complete detail of all such entries. I am being kept in the dark. please direct the fastag department to kindly send all details at my E-Mail Add : [protected]@gmail.com...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: Vishnu Mandiram , house no 10, perumbavoor

Sir, My name is Vishnu Thampy. I am from Kerala. On 27/2/2024 I travelled from Perumbavoor to Thrissur. In between there is only one toll plaza, ie Paliyekkara Toll Plaza. Yesterday I had Rs. 185 as Fastag balance. When I passed through Toll Plaza in the morning I paid Rs.90 as toll. So then I had Rs.95 as Fastag balance. When only Rs.50 was need for return through the toll plaza, the employees informed I had low balance and issued me a fine...

Helpful

Found this helpful?

Write a comment

Vehicle no.CGAJ8009 crossed Limha Toll (Chattisgarh) on 13.02.2024 at 14:37:29, Rs.110.00 was deducted. I came back on same day at 20:56:42 again Rs.110 was deducted instead of Rs.55.00...

Helpful

Found this helpful?

Write a comment

I entered the Eastern Peripheral Expressway in my car (UP14FX...) from Dasna and exited from the Village Jakhauli toll booth. The booth has charged me Rs. 280 instead of Rs 105.
This is unfair, and I had to wait a lot to exit from the booth as well.
The details are as follows:-
TxnId: 0010002402260642270973
Date: 25 February 2024...

Helpful

Found this helpful?

Write a comment

I was travelling by my car from Bhadwasi Sikar to Dadiya toll Plaza Sikar Rajasthan (RJ SH-8) on 19th Feb 2024. According to government rules, local residents living within 20 kilometers of the toll plaza do not have to pay toll fees. Consequently, I requested Dadiya Sikar toll plaza team to let me pass as I am from Bhadwasi Village and it falls under local residence list, but they refused, mentally tortured and misbehaved with me. They are...

Helpful

Found this helpful?

Write a comment

Address: India

Sir At Ventothanpadi, the third ward of Kalikav Panchayat, wandoor Assembly, Malappuram District, Kerala
The road is being renovated. There is a hill here where there have been many accidents.
But even at the cost of 12 crores, instead of demolishing the hill, nothing is being done other than moving its tip a little.
Sir therefore I humbly request you to intervene in this matter as soon as possible...

Helpful

Found this helpful?

Write a comment

Address: Pune

I am writing to express my utmost dissatisfaction and concern regarding the appalling behavior exhibited by the staff at the Khed Shivapur toll plaza during my recent visit today.

Upon my return journey from Narayanpur, I encountered distressing conduct from the toll personnel, which I feel compelled to address:

False Claims Regarding Fastag Balance: Initially, the toll operator alleged insufficient funds in...

Helpful

Found this helpful?

Write a comment

Address: Jalahalli Cross,Bangalore-560057

From
B.Ramadurai,
105, Casa Serene Apartments,
Subrato Mukherjee road,
Jalahalli Cross, T.Dasarahalli,
Bangalore-560057

Dear Sir,

Sub: Huge rattling noise in NH4 from Jalahalli Cross to T.Dasarahalli signal due to ramblers

This is to brink to your kind attention a major problem affecting the residents of Jalahalli Cross, specifically the apartments owners...

Helpful

Found this helpful?

Write a comment

Address: House no. 648, sector 31, Faridabad

I have been asked to pay Cash 70 on my return, at toll plaza Badarpur even though the amount was deducted as whole on one side and on my return within couple of hrs it didn’t reflect. Pls advise refund. Thanks, details below:

First entry at Toll:

Your Axis Bank FASTag Wallet ID XX3342 for vehicle no. UK07AP4189 is debited with INR 35.00 on[protected]:31:59 IST for trip[protected] at toll plaza - Badarpur...

Helpful

Found this helpful?

Address: सांगली

सांगली से पेट नाका सड़क निर्माण अभी तक शुरू नहीं हुआ इसके कारण सांगली तथा आसपास के लोगों को भारी समस्याओं का सामना करना पड़ रहा है और सड़क की हालत बहुत खराब हो चुकी है उसके...

Helpful

Found this helpful?

Write a comment

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

Real Name
Country
City
Phone Number

Complete registration Skip this step and finish later

New Member Registration

Already a Consumer Complaints member? Log in now

Connect with

or
Username
E-mail
Password

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Consumer Complaints? Register now.

Loading, please wait...

Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR