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National Highways Authority of India [NHAI] Complaints & Reviews

www.nhai.org

Updated: Dec 12, 2025

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National Highways Authority of India [NHAI] reviews & complaints page 2

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I have entered from the panchgaon toll toward the palwal but there is no entry barrier and no scanning for entry time, when i was exit at Khalipur toll, my toll fees deducted 235 which should deduct approx 65 rs only so please reverse the money which charsed more.

CAR Details RJ02CF8298
Date 24.10.2024
time - 07:10 AM

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Dear Sir/Madam
This is to inform you that Toll amount on KMP Expressway was wrongly deducted from my Axis Bank Fasttag Car no HR36AJ2949.
Started Journey today morning i.e. 15/10/2024 from Manesar toll to Farukhnagar toll, deducted 35/- (correct amount) but when I started from Farukhnagar to Manesar amount of 175/- deducted instead of 15/-.
Please refund the wrongly deducted amount of 160/- as soon as possible.
Regards
Sumit Gupta
[protected]

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Address: A 502, Shyam Stayus

I received a message today at 5:26 pm saying

INR 85 toll paid from IDFC FIRST Bank Tag 3XXX47A0 for vehicle no. GJ01RU1172 at Kobadi on 22/09/24 18:09. Avbl. Bal.: INR670.

I want to raise a concern that my vehicle was exempted when I traveled a day before yesterday but today they deducted the money and I am not even traveling when they charged.

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NH 361 (Butibori-Tulzapur Highway) Near Wardha Naghthana Sqare
1. street light
2.damaged divider

It is very necessary to resolve as during night it is not visible which clearly attracts the chances of accident...

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I travelled from Bangalore to Chennai on 16th August 2024 via Hosur Road Toll plaza (P1) . They deducted amount more than what given in the chart.
I raised a complaint through Bank Fast Tag

NAVAYUGA BANGALOORU TOLLWAY
ETC/[protected]/0010022408161702110287/TN22DM8681/116001/[protected]

Hosur Road (P1) Toll
ETC/[protected]/01000Z[protected]/TN22DM8681/556025/[protected]

Kindly monitor this 2 Toll plaza and not sure how many of them noticed the deducted amount from Fast Tag.

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National Highways Authority Of India [NHAI] — Wrong adjustment debit for my trip on 16/08/2024
12:33:04
B Shirish
Address: Gayatri Towers, Hyderabad.

I used my car TS 07 HK 1085 for Purandar trip from Pune on 16/08/2024
12:33:04. As i am having fast tag no [protected] through Axis Bank.
all toll charges are collected automatically.

To my surprise, I received SMS that my tag account is debited for Rs 90/- being adjustment debit .
I am enclosing the statement contents

"16/08/2024, 12:33:04. [protected]
Adjustment
Chargeback Debit
Adjustment for the Standard Toll Charge Transaction dated[protected], 09:57:50, with RRN [protected] [protected] 0.00 90.00 1, 060.00"

Kindly look into the matter and rectify the same and credit the wrong amount in my tag account.

My email ID: shirish.[protected]@gmail.com

With Regards.

B. Shirish

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Address: 210 A BLOCK THE HOMES AYODHYA BYPASS

To grievance department,

this is to bring your kind notice that yesterday i received a message from bhourasha toll to deduct toll tax of rupees seventy-seven which is a false
yesterday or before for a week my vehicle was in my house in my parking kindly look into the matter and please cross-check the vehicle in double numbers and return my toll tax amount of seventy-seven rupees on a priority basis received the message mentioned below.

Inr 77 toll paid from idfc first bank tag 3xxx7f20 for vehicle no. Mp04cx0570 at bhourasa toll plaza on 28/07/24 10:05. Avbl. Bal.: inr25.

If you need any further queries regarding my vehicle please feel free to call my number or mail in below

thanks
sachin bedre
mob - [protected], [protected]

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On 21st July I was traveling from Tirupati to Bangalore highway (NH140)
There is a broken steel rod on one of the bridges in highway (Bahuda River Bridge), because of that my vehicle fuel tank gets damaged and when I contact Toll Plaza CRO team they said that they are not responsible for my vehicle damage.

I request you to make the penalty for my vehicle and do the needful.

Vehicle number is: KA03NQ3391
contact number is [protected]

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Address: Vashi

Approved from RO, pending for verification and approval at CO.Division.
It’s being almost a month still not approved or I am not able to get the status of approval C.O department when fast tag is compulsory then it be a fast process RO-MUM[protected]...

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Dear Authorities,

Highway No 348 which starts from. PALASPE PHATA Panvel is in worst condition potholes size has developed too large, large vehicle can fall on either side of road . Full road is in worst condition no light at night, no emergency service, no CCTV CAMERA.
I tried to contact NHAI person associated, which office is located at T point on Highway No 348.but he refused to talk .
Beside their office their is a large pothole, where motorized riding bikes can fall and cause serious injury.

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Address: Ghaziabad

I received a message that my toll is deducted despite car being at home. I received the following message as sms

Rs.55 toll debited for VRN-UP37Q3049 on[protected]:41:25 at Rasoolpur Sikrod DME. Bal:Rs.272. Click https://acl.cc/adyqG1vw for dispute - IDBI Bank

Kindly check and resolve

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Address: E 56 ground floor Ardee City

I was travelling on Kundli Gaziyabad Palwal ( KGP ) express way on dated 26th May. I started my from Maujpur -Chaisha and then exit at Chhajunagar Palwal and then take KMP.
There was a detection of Rs 265 where as in actual it should be Rs 30 only..
My Vehical no is HR26DS5305.
date of travelling - 26th May 2024.
Dispute area- KMP and KGP.

+2 photos

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Address: H No 1225/12, Gali No. 2, Shanti Nagar, Kurukshetra Mob No. 9996005623

Respected sir
I Had Applied for exempted Fastag as DIVYANGJAN and my Application No is RO-CHA[protected], on dated 23 April 2023, which is approved by RO Chandigarh on dated 25 April 2023, but after that no action has been taken by the next concerned department till date.
You are requested to take necessary action as soon as possible.

Thanking you
Parveen Kumar
Mob- [protected]...

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Address: vaibhav colony karad

Dear sir, I am traveled through Pune banglor national highway NH48 dated[protected] from karad to kolhapur .in travel there is a Kini toll Plazza when i travels towards kolhapur Rs 70/- toll deducted. same date within two hours i am return towards karad actually as per your rules Rs 30/- toll amount should be deducted, but my fast tag Rs 70 deducted. So please refund my amount as early as possible.
Thank you
I attached proof .

+1 photos

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Not able to deactivate and close 1st owner fastag. 1st owner of the car is not responding properly. so, i couldn't update the bank details and cancelled cheque to close the fastag. i am trying to get 1st owner details from april 22nd to till date. but proper response.

i need help to deactivate and close the fastag.

Please don't comment or respond saying that "there is no option other than providing 1st owner bank details".

i have reached out 1033 fastag customer service, but they are not giving any alternative solution

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Missed flight back to UK due to severe traffic congestion on NH48 on 29/02/2024. Claiming missed departure compensation but need an official Highways report confirming the traffic delays that day.
Have emailed NHAI.org and Mumbai Traffic Police (via Twitter too) several times explaining the circumstances of missed departure but no response thus far.

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KA03MS3847

travelled through Devarapalli plaza on 24 April, even though there is balance in the linked fastag they have asked me to pay double the fee 310 and the balance got deducted too can you please help refunding the 310 amount

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Yesterday I crossed moura toll on himachal entrance and my fasttag was deducted twice for 150 plus 150 that is 300 rs. Where as it shud be just 150 for one time.
Madam/Dear Sir, SBI FASTag Acc ending with 677E0 VRN: HP34C9109 debited Rs.150 Toll Charges at Moura Fee Plaza on 13-Apr-2024 07:07:29 PM Bal Rs.275

Madam/Dear Sir, SBI FASTag Acc ending with 677E0 VRN: HP34C9109 debited Rs.150 Toll Charges at Moura Fee Plaza on 13-Apr-2024 04:59:30 PM Bal Rs.425

It was done in matter of two minutes but the message of deduction came later

Plz correct the error

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Address: Khalilpur Fee Plaza toll plaza, Haryana

Website: NHAI

I crossed Khalilpur Toll plaza on Delhi - Mumbai Expressway on 31.03.2024 at 14.47.05 pm and wrongly deducted Rs. 325 from my Fastag linked to my car DL12CB0715 against actual tall charges of Rs. 90. The excess of Rs. 235 was charged from my Fastag.

Please arrange to refund the excess charged amount in my Fastag account account number 34555730.

The details of the charged amount from bank is given below:
"Your...

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Address: Bhamb Raja Toll Plaza, Yavatmal, Nagpur

Workers at Bhamb Raja Toll Plaza are misbehaving with the peoples that are crossing from Toll. The problem came from the fact that cross bar at the toll fall on the four wheeler. We asked them that the cross bar also falled previously on the our vehicle and the same problem was happening many times. But on the fact they started bullying and running over us by the thinking of beating us. They came over the mob, which will be reflected in the video. They were not listening over the complaint of going to Police station. They tried to hit our vehicle too. That has become threaten to our lives. Same you can view in your video. Some taken videos we are uploading herewith. We request you to take action as early as possible otherwise something weird will happen there.

National Highways Authority of India [NHAI] Complaints & Reviews

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National Highways Authority of India [NHAI] reviews & complaints page 2

Toll charges deducted more than required

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Wrong deduction of toll amount from fastag

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Toll deducted without having travelled.

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NH 361 (Butibori-Tulzapur Highway) Near Wardha Naghthana Sqare street light

Deducting amount under wrong category for vehicles

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Wrong adjustment debit for my trip on 16/08/2024

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Wrongly deducted toll tax vehicle number - MP04CX0570

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fuel tank get damaged in highway due to broken rod on nh140

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Approved from RO, pending for verification and approval at CO.Division

life threatening highway no 348

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toll wrongly deducted

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Wrong detection of tool crages

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Application regarding exempted Fastag pending for verification at CO Division NHAI

Regarding wrong toll amount deducted

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Not able to deactivate and close 1st owner fastag.

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national highway 48

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incorrect deductions at toll plaza

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Double deduction of toll hp34c9109

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excess amount of toll tax charged at khalilpur toll plaza on delhi - mumbai expressway

About misbehaviour and hooligan nature of workers at Bhamb Raja Toll Plaza

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National Highways Authority of India [NHAI] Complaints & Reviews

File a complaint to National Highways Authority of India [NHAI]

National Highways Authority of India [NHAI] reviews & complaints page 2

Toll charges deducted more than required

Post your Comment

Wrong deduction of toll amount from fastag

Post your Comment

Toll deducted without having travelled.

Post your Comment

NH 361 (Butibori-Tulzapur Highway) Near Wardha Naghthana Sqare street light

Deducting amount under wrong category for vehicles

Post your Comment

Wrong adjustment debit for my trip on 16/08/2024

Post your Comment

Wrongly deducted toll tax vehicle number - MP04CX0570

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fuel tank get damaged in highway due to broken rod on nh140

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Approved from RO, pending for verification and approval at CO.Division

life threatening highway no 348

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toll wrongly deducted

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Wrong detection of tool crages

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Application regarding exempted Fastag pending for verification at CO Division NHAI

Regarding wrong toll amount deducted

Post your Comment

Not able to deactivate and close 1st owner fastag.

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national highway 48

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incorrect deductions at toll plaza

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Double deduction of toll hp34c9109

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excess amount of toll tax charged at khalilpur toll plaza on delhi - mumbai expressway

About misbehaviour and hooligan nature of workers at Bhamb Raja Toll Plaza

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