Submit a Complaint
Claimed

National Highways Authority of India [NHAI] Complaints & Reviews

www.nhai.org
1
Updated: Jan 14, 2025
Complaints 8439
Resolved
214
Unresolved
8225
Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to National Highways Authority of India [NHAI]

Having problems with National Highways Authority of India [NHAI]?

File a complaint and get it resolved by National Highways Authority of India [NHAI] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Government Organizations
National Highways Authority of India [NHAI]

Recently resolved complaints

View all complaints

Most useful reviews

Featured stories

National Highways Authority of India [NHAI] reviews & complaints page 4

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
B
BalkrishnaBorbande
Dec 29, 2023
Report
Copy

Toll deducted twice for amount Rs 105/-

Address: Wakad, Pune

Dear Sir / Madam,

During my travel on dated 11/6/2023 I paid toll at Hiwargaon Pavasa Toll Plaza. When I checked my statement, I observed that the toll amount was deducted twice for the amount of Rs 105/- . I request you to refund the toll amount of Rs 105/- to my Fastag wallet asap.

Please refer the attached image towards the proof of double payment.

Thanks & Regards
Balkrishna Borbande...
Helpful
Found this helpful?
Write a comment
Report
Copy
H
Hiteshagarwal
from Jalore, Rajasthan
Dec 28, 2023
Report
Copy

Extra toll amount deducted

Address: jalore

On dated[protected] i was travelling from jaipur to pali in my car RJ16CA5669 and on Datisa to Jaipur before the toll i recharged my fasttag with 500 rs and the before recharge the balance was 56 rs. The toll person said that the fast tag is not working so u have to pay 160 (80 rs toll and 80 rs penalty) i requested him to check properly but he refused to do so and charged 160/- rs, while he was making the slip, i showed him the message of...
+1 photos
Helpful
Found this helpful?
Write a comment
Report
Copy
P
Pradeep Velmurugan
Dec 28, 2023
Report
Copy

Collected amount in cash saying my fastag is blacklisted

Address: Meenakshi nagar, villapuram, madurai

Dear sir

This is Pradeep Velmurugan from madurai.
I am using Ford ecosport vehicle TN64U8566.

For the above mentioned vehicle I am using fast tag from IDFC bank. I crossed kappalur toll plaza near Thirumangalam, madurai around 11:30 am in third lane. The toll women representative told me that my fast tag is blacklisted and I have to pay 200 ruppees to cross the toll. I enquired about the fast tag again...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Shubham1302
from Shirpur-Warwade, Maharashtra
Dec 27, 2023
Report
Copy

Toll walo ka Baap Bina toll diya Ja raha hai

Address: RQM3+6Q6, Mumbai - Agra National Hwy, MIDC Avdhan, Dhule, Tikhi, Maharashtra 424006

1. Incident occur in dule, maharashtra, Avdhan Toll.
2. Commom public going toll booth line
But this toll walo ke bap ki toll walo nay get khol kay jane diya bina toll deeye....
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Rawat Meena
from Roorkee, Uttarakhand
Dec 25, 2023
Report
Copy

Unnecessary deduction

Address: Bhadrabaad Haridwar Uttarakhand

Dear Team Bhadrabaad toll plaza deducting toll tax without any vehicle movement because today on date 25/12/2023 at 15:42:48 deduct 95 rupees without any movement of my vehicle UK08X0448 from my fast tag Account HDFC Bank so please take action against my complaint and unnecessary recovery.
Regards
Meena Rawat
UK08X0448...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
[email protected]
Dec 23, 2023
Report
Copy

Triple deduction of toll

At ghaggar toll plaza my toll was also deducted from fastag inr 115 and the barrier did not opened and i had to pay 230 inr amount.
This means something is not right with the people or the technology.
Please could you refund and make sure it is working fine.

I have enclosed picture of toll deducted from fastag and cash receipts paid by me at same time and date for vehicle number DL 10 CG 6944...
+1 photos
Helpful
Found this helpful?
Write a comment
Report
Copy
G
GAURAV RAJPUROHIT
Dec 23, 2023
Report
Copy

The Pali-Jodhpur highway (NH 65) has two toll plazas, and the distance between both toll plazas is 30 km.

Address: 41 PUROHITO KA BAS PUNAYATA PALI, Punayata

I would like to bring to your attention an issue concerning the toll plazas on the Pali-Jodhpur highway (NH65). There are two toll plazas along this route, and I have observed that the distance between both toll plazas is stated to be 30 km.
The toll plaza on the Pali-Jodhpur highway (NH65) is first encountered at Pali Gumti, followed by the next toll plaza at Nimbali toll plaza.
I kindly request that the relevant authorities...
+1 photos
Helpful
Found this helpful?
Write a comment
Report
Copy
P
Princelind
from Chennai, Tamil Nadu
Dec 22, 2023
Report
Copy

Exempted fastag Divyangjan approval

Hi,

I am physically challenged person and have applied exempted fast tag in Oct month. Ro has been approved and pending with CO approval for more than 2 months. Kindly approve....
Helpful
Found this helpful?
Write a comment
Report
Copy
S
shahnawaz sheikh
Dec 22, 2023
Report
Copy

Super bad washrooms

Address: Sohna toll plaza

Washroom was very untidy and dirty water taps were broken there was no water facilities available at sohna toll plaza, please resolve it as soon as possible very much disappointed...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
[email protected]
Dec 21, 2023
Report
Copy

Poor toilets at Toll plaza at Dera Bassi Punjab

Address: Derabassi Punjab

During my journey from Delhi to Chandigarh on December 15th, I stopped at the Derabassi (Punjab) toll plaza and used the restroom facilities. Unfortunately, I was disappointed to find the toilet in an unsatisfactory condition, with broken seats and a dirty wash basin. The overall hygiene was subpar, giving the impression that the facility had not been adequately cleaned for an extended period. It seems that the management of the toll plaza...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
[email protected]
Dec 18, 2023
Report
Copy

Survey of land taken for road construction

Address: Attibele , Bangalore 562107

Hi I son of c narayanamma holding a property survey no 2/2, attibele, Bangalore 562107. Request for survey and show the extent of land taken for road in attibele office, then they called hanumantappa ([protected]) in electronic city office and told about the same on 14/12/23 and from then he kept telling lies and postponed from coming to place and when I called today he responds rude way stating I can’t come i[censored] want go and give complaint...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Suraksha Rao
Dec 14, 2023
Report
Copy

Womens Toilet is unhygienic at Holegadde Toll Gate

Address: Toll gate womens toilet holegadde toll plaza

One of the worst maintained toilets used sanitary pads are stuck on doors no flush no water no door latch....
+1 photos
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Ananthanarayanan P V
Dec 14, 2023
Report
Copy

Toll charges charged at random

Address: 14/10B, Lakshmi Nagar, 3rd Main Road, 3rd Stage, Chennai 600061

Dear Sir

I am using toll regularly at Kollapancheri and Palavedu

The charges are varying daily. They are charging Rs 23 for both up and down separately on some day. On some days, they charge Rs 23 and Rs 12.

My phone no is [protected]

Mail ID: is [protected]@yahoo.co.in...
+1 photos
Helpful
Found this helpful?
Write a comment
Report
Copy
R
raj23an07
from Agra, Uttar Pradesh
Dec 13, 2023
Report
Copy

Car is 300 km away at Agra but Toll amount debited Rs 165 from Chhajarsi toll plaza

Dear concern,

My car number and model is DL-8C-AJ-0618 Maruti Alto800 CNG SIVERcolour.
A complain is raised with ICICFast tag with insident on dated 19th Nov 2023 @08:51:46 time toll amount Rs165 debited from my fast tag at Chhajarshi toll plaza towards Hapur road but the car was parked at 300 km away location at home location Agra.
I recieved the alert debit massage of debit card at 8:56 am .
Please check...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
raj23an07
from Agra, Uttar Pradesh
Dec 13, 2023
Report
Copy

Toll amount debited Rs 165 from Chhajarsi toll plaza but car was at Agra location

Dear concern,
My car model number is DL-8C-AJ-0618 MARUTI ALTO800 CNG. Please refer CCTV footage of dated 19th Nov 23 as I have complaint to ICICIfast tag for trip no. [protected] .
Please check and resolve, such cases should not happen with any one.

On dated[protected]@08:51:46 time toll amount Rs165 debited from my fast tag at Chhajarshi toll plaza towards Hapur road but the car was parked at 300 km away location...
Helpful
Found this helpful?
Write a comment
Report
Copy
T
THAKUR SAIN Negi
from Delhi, Delhi
Dec 4, 2023
Report
Copy

Misbehaviour of Sanawar toll plaza NH05 staff at Sanawar toll plaza

Address: NH05 sanwara tool plaza

In Sanawara tool plaza (Himcahal pradesh NH05 ) out 5 gates they always open two gates only .. due to this their heavy traffic jam, i have asked staff why Mr Sikander why two gates are open, at least open 3 gates to avoid traffic jam during peak time (Monday and Friday ) i am regular traveller of this road they always closed 80 % gates and staff are seating in corner for gossiping, today they try to flight with me when i asked to open other...
Helpful
Found this helpful?
Write a comment
Report
Copy
V
viswanath bharadwaj
Dec 4, 2023
Report
Copy

Toilets at Kurnool toll plaza not maintained for ages

Address: Kurnool toll plaza

Toilets just after the Kurnool toll plaza, (Bangalore to Hyderabad) are in a pathetic state.
Broken ceramic ware, broken tiles of bathroom floor.
Seemed better to hold a full bladder rather than using these toilets.
Request NHAI KURNOOL to work towards repairing these....
Helpful
Found this helpful?
Write a comment
Report
Copy
M
Mahendrakumar Pyarelal Jain
from Surat, Gujarat
Nov 26, 2023
Report
Copy

Violation of rules by Toll plaza personnel

I was passing by Mandava Toll Plaza where the queue was more than 100 metres. According to the NHAI rules, if the queue is more than 100 metres the toll plaza shall allow vehicle to pass free. But in my case I requested the toll plaza personnel to allow me to pass free but he didn't. And the amount was deducted from my bank account. This a pure violation of rules by Toll plaza. This happened with me quite a few times. I want refund for the...
+1 photos
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Shantveer1993
from GULBARGA, Karnataka
Nov 26, 2023
Resolved
Report
Copy
Resolved

About the rude and disrespectful attitude of employees at toll plaza

Since waiting was more at toll plaza near Akkolkot Solapur highway near Valsang I have asked them move vehicle fastly else I won’t pay toll for making me wait more then 15min they are taking disrespectful with dirty words and also pushed me back manhandling done there was one boy with NHAI SYMBOL ON HIS SHOULDER TALKING VERY DIRTY WORDS LIKE HIS MOTHER NEVER Thought him how to talk .

Very rude attitude of employee of Toll...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
raj23an07
from Agra, Uttar Pradesh
Nov 23, 2023
Dec 13, 2023
This thread was updated on Dec 13, 2023
Report
Copy

Toll amount debited Rs 165 from Chhajarsi toll plaza but car was at Agra location

Dear concern,
On dated[protected] @08:51:46 time toll amount Rs165 debited from my fast tag at Chhajarshi toll plaza towards Hapur road but the car was parked at 300 km away location at home location Agra.
I recieved the alert debit massage of debit card at 8:56 am .
Please check and resolve, such cases should not happen with any one.

Or I will take legal action against Toll plaza under 420 and few more.br...
Helpful
Found this helpful?
2 Comments
Report
Copy

Related businesses

BSPHCL
1.4
(142)
Passport Office Goa
3.4
(3)
E-Thottam
1
(51)