National Highways Authority of India [NHAI] Complaints & Reviews

Vide txn I’d[protected] on 27 Oct 23 at 1003 am an amt of 585 has been deducted for veh TN 07 BT1176

The veh was never at ALEP toll but was at Kolkatta.

The wrong deduction may pl be checked and reversed

The above vehicle is a TATA Ace Gold CNG vehicle registered at Dahisar, Mumbai RTO. this vehicle is charged for Rs. 85 at Vighaket tollplaza on 29.10.23 at 06:23:36 pm. This toll plaza is in Bigha Khet, Uttar Pradesh.
this vehicle is registered with Porter App in Mumbai. on this date my vehicle was in Mumbai. my vehicle has never traveled outside Mumbai.
I had registered with my ICICI fasttag with ref no-CMP[protected] but my complain has been rejected twice,
my vehicle is having GPS system. the data will be provided on demand by you. kindly help.
when my vehicle is in Mumbai how can they charge toll in UP.??
My contact number is [protected].
attached herewith is screenshot of my GPS of 29.10.23.

Dear sir / madam, my friend has entered outer ring road at muttangi around 2:00 am on 18 Nov 2023, after traveling for sometime vehicle wind shield was not clear so he made a quick stop on the left to clean his wind shield with water from the bottle he is carrying. Soon he stopped Nhai patrol arrived and threatened him to take the vehicle to police station for stopping the vehicle on ring road for emergency cleaning of wind shield. Out of 3 members of patrol 1 person even tried to get into vehicle forcefully and take police station, finally they force fully extorted 1000 rupees by showing some phone pay scanner and let him go. I request you to please take strict action on them for what they did to innocent person . They dont have any right to force someone out of vehicle and take it to police station and next collecting money that too online phone pay transaction that too playing a safe game by showing someone else's QR code .

Myself Nitesh Chaudhary, traveled from Eastern Peripheral Way (from Duhai to Main Plaza Jakhauli) through Vehicle No. : HR20 Y0244, Fastag Barcode[protected] on 11 Nov 2023 (Saturday evening around 5.28PM),

Toll Plaza had deducted extra amount from my Fastag account (280/- deducted instead of actual charges i.e. 95/-) .

Number of times, same thing has been repeated.
It is requested you to take necessary action against employee appointed at Toll plaza & to refund my extra money deducted to my fastag account.

Screenshot for toll deduction is attached for your reference.

Myself Nitesh Chaudhary, traveled from Eastern Peripheral Way (from Duhai to Main Plaza Jakhauli) through Vehicle No. : HR20 Y0244, Fastag Barcode[protected] on 11 Nov 2023 (Saturday evening around 5.35PM),

Toll Plaza had deducted extra amount from my Fastag account (280/- deducted instead of actual charges i.e. 95/-).

Although I traveled on 11-11-23, Transaction in Fastag is showing on 12-11-23, early morning,...

Toll for MH 02 FY 8996 charged twice at Mumbai Exit at Mulund on 9th November 2023

I have a fastag issued by paytm.
On 10 October 2023 at 11:15 p.m
I got a massage that my fastag has been deducted by rupees 130 for crossing the rohad toll plaza at rohtak. But i haven't avail the service as i didn't cross the rohad toll plaza at that time as for that i have raised a complaint on paytm but i didnot get any solution till now. So i am requesting you to look into this matter and resolve the issue as soon as possible and please return my deducted amount my vehicle number is DL9CL7439.Money was deducted from fastag at 11:16 p.m on 10 October 2023.
Fastag id[protected]
From the office of Advocate Himanshu piramba chamber no.20 civil court ratia and chamber no.27 distt and session court ftd and it is a reminder i had earlier raised same complaint but no one provide me any solution otherwise i will take legal action in competent court .

There is no current supply in my area, , please arrange RHA current pole and supply to all public shops and houses

In narayanpura toll plaza washrooms were too dirty and there was no water in washrooms and outside washroom

A staff who collects Toll tax name Mr.piyush parmar works on Toll gate rudely talked to customer ( us) and abuse and couldn't let move my car. This is to keep in mind by your staff that he is agressive and have anger issue.jindly look into matter.

A toll of Rs.56 was collected at Varadhajapuram Toll Plaza, TN on 1st Nov'23 for my trip[protected] at 08.36 against my Axis bank fastag wallet ID [protected] for my vehicle no. TN12Q9901. Same full toll of Rs.56 was again collected instead of Rs.28 for my return trip[protected] happened on the same day at 20.42.
Kindly arrange to return Rs.28 back to my Axis bank fastag wallet.

At Pimpalgaon Baswant toll plaza, my car and the cars behind mine were made to wait for 15+ mins just because the car ahead of was trying to use some kind of sources to get past the toll without paying the toll.
The toll authorities after 15 mins let the car pass by for free but all the cars behind ours were made to pay the toll.
How fair is it for us to pay the toll without having to do anything with the toll authorities?!
How fair is it to let the car pass by toll without paying the toll?!
It wasn’t a government vehicle either.
Expecting a revert.
Adv. Amrita Ajmera
Email- [protected]@gmail.com

I have a fastag issued by paytm.
On 10 October 2023 at 11:15 p.m
I got a massage that my fastag has been deducted by rupees 130 for crossing the rohad toll plaza at rohtak. But i haven't avail the service as i didn't cross the rohad toll plaza at that time as for that i have raised a complaint on paytm but i didnot get any solution till now. So i am requesting you to look into this matter and resolve the issue as soon as possible and please return my deducted amount my vehicle number is DL9CL7439.Money was deducted from fastag at 11:16 p.m on 10 October 2023.
Fastag id[protected]
From the office of Advocate Himanshu piramba chamber no.20 civil court ratia and chamber no.27 distt and session court ftd

Though there was balance in the fastag account but it couldn't read because of airtel server issue. He was unable to understand to the issue told told us to pay the double the amount.Though the issue was with airtel app and when asked politely he was unable to understand the issue and treated us rudely and used abusive words and misbehaving and came out to raise his hand against us

Deduction of money same both the way up and down 105 rs screenshot attached
Toll at kalajhar near sangrur

Toll tax Rs.130 deducted from my Paytm balance against AS12H1018 without visiting Madanpur Toll Plaza on 26th October, 2023.

I m gone through khondali toll plaza i have balance in my fastag account and it is debited also but toll manager said you have to pay by cash because it is not showing in our system and i paid 120 rs cash and 60 rs also cut through my fastag account. So instead of 60 rs i have to paid 180 rs means 120 rs extra because of toll system not working. Its toll plaza fault that i have to go through.so refund my 120 rs of toll.

I am a fast tag holder from Air tel Payment Bank. My vehicle number is KA09MB9708. My mobile number is [protected]..
On 28.09.2023, during my travel from Mysuru to Bangalore, I have found in the first toll plaza near Srirangapatna, that my fast tag was not functioning. When enquired with the toll authorities, I was told that my fast tag is blocked and I was forced to pay double the toll amount. Whereas the toll amount is Rs.155.00, I was forced to pay Rs.310.00.

Again, on the same day 28.09.2023, when I was passing through the second toll from Mysuru to Bangalore, near Bidadi, the toll authorities informed me that my fast tag is blocked and instead of paying Rs.165.00 toll fee, I was forced to pay double the toll fee of Rs.330.00.
Later, on reaching Bangalore, I had checked the balance in my fast tag account with Air tel Payment Bank and found that the balance in my fast tag account was Rs.415.00.
In the meantime, I have recharged my air tel fast tag account on 02.10.2023 for Rs.10.00 and Rs.50.00 which was duly accepted in my fast tag account.
On 07.10.2023, I had passed through the Ramanagara toll plaza. The toll authorities again informed me that my fast tag account is blocked and therefore, instead of paying the normal toll fee of RTs.165.00, I was forced to pay the double the fee of Rs.330.00
I do not understand. as to how my fast tag account was blocked without any reason and without any intimation to me. There appears to be a serious service deficiency either with NHAI or with Airtel payment Bank.o and because of which, I was forced to pay fine without my mistake.

In the meantime, I have called upon your toll free number of Airtel Pyament Bank regarding fast tag complaint. I was informed by the customer care that the fast tag account is not blocked and is active.

I, therefore, request you to take up this matter seriously, and let me know the reason for this untoward incident caused and suitable action is to be initiated to compensate my loss. Please note, in case your reply is not satisfactory, I am constrained to refer the matter to higher authorities. I have enclosed herewith the toll plaza receipts

S.D.BALAKRISHNA
Mobile no.[protected]

On a single journey to Mysore form Bangalore, Rs.165 is charged at Kaniminike toll and additional Rs.155 is charged on Gananguru Toll plaza near Mysore. Please clarify on this.
The Single toll which has multiple names that Sheshagirihalli Toll plaza and Kaniminike toll plaza. Clarify this also.

I have to wait more than 5 minutes and pay the toll amount using my UPI ID, I have working FAST TAG on my car TS15FD3236. The Amount I paid is 130 rupees. Please refund the amount and please install working FAST TAG readers