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Updated: Aug 23, 2025
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Netmeds reviews & complaints page 6

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R
rameesh agarwal
Nov 9, 2022
Nov 3, 2025
This thread was updated on Nov 3, 2025
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Complaint against
NETMEDS
Online chemist
Mumbai

Order ID
NMS[protected]C

It is too bad on your part to cancel the order at your wish and whim, and now blaming on my shoulder lying that we have cancel the order which we have never done. Look at the following screenshot of the concerned order of 5 bottles of Dabur giloy tablets.
Now when we called, you are telling I will have to pay 314 rupees and not 225 as per my last order. This is too harsh on your part first you cancel the order by yourself without informing me any reason and now you want to pay me rs.90 extra when I want to place the order again. If any ethic is left to you, deliver the order with the same amount as per last order. Otherwise we will stop placing any order with you in future due to such cheating done by you with this order.
RK Agarwal

Attached
Order screenshot
+1 photos
Netmeds customer support has been notified about the posted complaint.
Verified Support
Nov 10, 2022
Netmeds Customer Care's response Hi Rameesh,

Sorry for the inconvenience.

Please be informed that the product's discount has been reduced from 50% to 30% from the manufacturer's end.

Looking forward to serve you in a better manner soon.

Regards,
Netmeds Team!
Nov 16, 2022
Updated by rameesh agarwal No. Once the order is placed and confirm by you, you are under legal obligation to deliver it. Refusing it amounts to violation under consumer protection Act. Discount prevailing at the time of order is your liability to adhere to and backing out just shows your greed to grab more money from the consumer on UN acceptable ground. Any change made by the manufacturer is applicable for new orders only and not for previous already confirmed orders.
RK Agrawal
Feb 10, 2023
Updated by rameesh agarwal No. Against law.
Once the order is confirmed, netmeds is under legal obligation to deliver the order.
RK Agrawal
Jul 12, 2023
Updated by rameesh agarwal If the confirm order is not delivered, this definitely will spoil the reputation of the company, which proves their deficiency to fulfill the confirmed order.
First they make us wait for many days and then they say, we cannot supply on one pretext or the other. This is harassment.
RK Agarwal
Nov 03, 2025
Updated by rameesh agarwal We have already pointed out that once the order is confirmed they have no right to increase the price. The order gets confirm only when they have the product in stock which day have purchased from the manufacturer at old rate. The net is nothing but greed an illegal malpractice to grab higher price from the buyer.
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    D
    Duleshwar Kumar Verma
    Oct 30, 2022
    Mar 23, 2023
    This thread was updated on Mar 23, 2023
    Resolved
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    Resolved

    Please cancel my order and refund my money back.

    I ordered a product form Netmeds 1 month before After 1 month of order till now I did not get my product Please cancel my order and refund my money back.

    Delivery Courier QWIK,
    Tracking ID = pf[protected],
    Order ID =[protected]W,
    Sub Order ID =[protected]WSO1,
    Order Placed = Oct 05 2022,
    Customer Name = Duleshwar Kumar Verma
    Dec 5, 2022
    Complaint marked as Resolved 
    Netmeds customer support has been notified about the posted complaint.
    Verified Support
    Nov 02, 2022
    Netmeds Customer Care's response     Dear Customer,

    Sorry for the inconvenience.

    We see that the refund has been initiated for the failed delivery order. We will surely take the necessary steps for the betterment of our services.

    Looking forward to serve you in a better manner soon.

    Regards,
    Netmeds Team!
    View replies
    Don't buy any medicine from netmeds as they cheat us I ordered one medicine but still its not delivered and its still says IN transit.
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      R
      Rlnn
      Oct 25, 2022
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      Address: Odisha

      I have already shared my bank account details the amount was not credited in my account . As you say you initiated it on 10 oct 2022 but todays its 25 oct, 2022 and till the date i did not received the amount . As you know its A UPI transaction but it taking o much of time already so many days passed from your initiation but i didnt receive the amount and you check the statement as i shared and through the Email.
      i have done several calls to netmeds and also confirm from my bank that no such amount is credited to my account with their given transaction Id . Kindly help so that i will get my money back.
      Netmeds customer support has been notified about the posted complaint.
      Verified Support
      Oct 26, 2022
      Netmeds Customer Care's response       Dear Customer,

      Sorry for the inconvenience.

      We see that the refund has been initiated for the order and we have attached the refund transaction details for your reference. Kindly check with your payment partner with the shared refund transaction Id.

      Looking forward to serve you in a better manner soon.

      Regards,
      Netmeds Team!

      Oct 27, 2022
      Updated by Rlnn       already done but not received already shared bank details to you
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        S
        Sheron Benjose
        Oct 21, 2022
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        I have ordered a product on 21/09/22. Eventhough the amount as deducted from my account, the order has not been placed. I have been contacting the customer care teams from 25/09/22, even mailed a complaint at [protected]@netmeds.com, but there is no positive response from them. Its been one month thar I have been waiting for the refund. Please take the necessary actions regarding my complaint.
        Netmeds customer support has been notified about the posted complaint.
        Verified Support
        Oct 21, 2022
        Netmeds Customer Care's response         Dear Customer,

        We apologize for the inconvenience caused.

        Please write to us at [protected]@netmeds.com sharing the registered email Id and the screenshot of payment debited transaction details.

        Looking forward to your email.

        Regards,
        Netmeds Team!
        Oct 24, 2022
        Updated by Sheron Benjose         I tried to mail you, but the mail id [protected]@netmeds.com is shown as invalid. Please resolve this problem.
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          M
          manishmahajan93
          Oct 21, 2022
          Resolved
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          Resolved

          I have given order online aap of metmeds on dt. 06/10/22 . Order ID is[protected]A and netmeds given delivery date is 10/10/22 to 11/10/22 but it has not delivered still yet (21/10/22) . So i am complaining more time but did not taken any action on it they continuously lie to me they keep telling me that they have cancel the order and initiated the refund and they asked me to wait for 24 hours after 24 hours I call them back they repeat the same story about the order being in process some thing happen to me four times
          so please help me get my refund
          Dec 1, 2022
          Complaint marked as Resolved 
          Netmeds customer support has been notified about the posted complaint.
          Verified Support
          Oct 21, 2022
          Netmeds Customer Care's response           Dear Customer,

          We understand your concern regarding the order[protected]A.

          We regret to inform you that we are unable to complete the placed order. We will reship or refund the same as per your preference.

          Looking forward to serve you in a better manner soon.

          Regards,
          Netmeds Team!
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            D
            Duleshwar Kumar Verma
            Oct 21, 2022
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            Refund my money...

            I ordered a product form netmeds. Delivery boy didn't deliver my product and now delivery status is showing "FailedDelivery".

            Courier: QWIK
            Tracking ID: pf[protected].001

            Order ID =[protected]W
            Sub Order ID =[protected]WSO1
            Order Placed = Oct 05, 2022 4:04 PM
            Netmeds customer support has been notified about the posted complaint.
            View replies
            Dear Customer,

            We apologize for the inconvenience caused.

            Please write to us at [protected]@netmeds.com sharing the order details.

            Looking forward to your email.

            Regards,
            Netmeds Team!
            Reply
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              R
              Rlnn
              Oct 19, 2022
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              Address: Odisha

              I placed an order on 02 oct 2022 of 6 medicines of Rs. 1148.30 which came in two parts out of one parts order ID[protected]AS01, it contains 5 no.s of medicines, received on 06 oct 2022 out of which two medicines are damaged half of it spilled. i complaint about it and they reverse back there 02 medicines which is amount Rs. 522.75 (Dr william Guaiacum is Rs. 433.50 and urtica urens is Rs.89.25) but already so many days passed and today is 19 oct 2022 I did not receive the refund amount and i also shared them my bank statement of not receiving the said amount but they are not responding. kindly solve the issue. In passbook statement Rs.1065.30 was paid to netmed along with my points which is total 1148.30 . you can check from that. kindly solve the issue.
              +2 photos
              Netmeds customer support has been notified about the posted complaint.
              Verified Support
              Oct 20, 2022
              Netmeds Customer Care's response               Dear Customer,

              Sorry for the inconvenience.

              We see that the refund has been initiated and the same has been shared to your registered email Id. We will surely take the necessary steps for the betterment of our services.

              Looking forward to serve you in a better manner soon.

              Regards,
              Netmeds Team!
              Oct 21, 2022
              Updated by Rlnn               I have already shared my bank account details the amount was not credited in my account . As you say you initiated it on 10 oct 2022 but todays its 21 oct, 2022 and till the date i did not received the amount . As you know its A UPI transaction but it taking o much of time already 11 days passed from your initiation but i didnt receive the amount and you check the statement as i shared and through the Email.
              Oct 25, 2022
              Updated by Rlnn               i have done several calls to netmeds and also confirm from my bank that no such amount is credited to my account with their given transaction Id . Kindly help so that i will get my money back.
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                K
                Karan Shamlal Ratan
                from Pune, Maharashtra
                Oct 17, 2022
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                [protected]M This is my order scheduled for 1 day delivery which isnt delivered even after 2 days i just get promises of escalation but nothing happens. Hoping this to get delivered soon or expecting a full refund
                Netmeds customer support has been notified about the posted complaint.
                View replies
                Dear Customer,

                We apologize for the inconvenience caused.

                Please write to us at [protected]@netmeds.com sharing the order details.

                Looking forward to your email.

                Regards,
                Netmeds Team!
                Reply
                Dear Customer,

                We apologize for the inconvenience caused.

                Please write to us at [protected]@netmeds.com sharing the order details.

                Looking forward to your email.

                Regards,
                Netmeds Team!
                Reply
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                  V
                  varghes.kurian
                  from Bengaluru, Karnataka
                  Oct 17, 2022
                  Resolved
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                  Resolved

                  Order ID[protected]W
                  Order placed - Oct 13, 2022 11:29 AM
                  Estimated Delivery date - Oct 13 - 14
                  Ordered Ecosprin 75mg and HCQS 200mg as prescribed by my doc.
                  I was promised a delivery on Oct 14, but I'm yet to receive it.
                  Upon reaching out to [protected]@netmeds.com they have reduced the quantity of the medicines without even consulting/validating it with me.

                  Calling the customer service team did not help, as they keep saying that we will let the backend team know. There is no option to speak with backend team or the escalation team via chat or phone.

                  Please help resolve this issue.
                  Nov 19, 2022
                  Complaint marked as Resolved 
                  Netmeds customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 18, 2022
                  Netmeds Customer Care's response                   Hi Varghes,

                  We apologize for the inconvenience caused.

                  Please be informed that our team will get in touch with you through the mail at the earliest.

                  Your continued support as our valued customer is highly appreciated.

                  Regards,
                  Netmeds Team!

                  https://www.consumercomplaints.in/netmeds-order-delay-medicine-units-changes-without-checking-with-me-c3337199#
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                    A
                    Adv mazhar
                    Oct 17, 2022
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                    I have given order online aap of metmeds on dt. 10/10/22 tabzosa tablets. Order no. ID[protected]ASO1 and netmeds given delivery date is 16/10/22 but it has not delivered within date. So i am complaining here to take strict account against metmeds.because patient needs tablets within time period
                    Netmeds customer support has been notified about the posted complaint.
                    View replies
                    Dear Customer,

                    We apologize for the inconvenience caused.

                    Please write to us at [protected]@netmeds.com sharing the order details.

                    Looking forward to your email.

                    Regards,
                    Netmeds Team!
                    Reply
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                      R
                      [email protected]
                      from Doraha, Punjab
                      Oct 15, 2022
                      Resolved
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                      Resolved

                      Website: Netmeds.com

                      I ordered a medicine on Oct 13, 2022 but order was declined and money has been deducted from Google Pay.
                      Please refund my money as soon as possible.
                      Thank You
                      +1 photos
                      Nov 17, 2022
                      Complaint marked as Resolved 
                      Netmeds customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 15, 2022
                      Netmeds Customer Care's response                       Dear Customer,

                      We apologize for the inconvenience caused.

                      Please write to us at [protected]@netmeds.com sharing the screenshot of debited transaction details with the Order Id.

                      Looking forward to your email.

                      Regards,
                      Netmeds Team!
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                        S
                        Sanchita Bhattacherjee
                        Oct 14, 2022
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                        Address: Netmeds, Online pharmacy

                        My order number[protected]W was placed on Oct 1, 2022 and i have still not recieved the same. I have mailed the team and got an acknowledgement that they are working on it but thats it, no more response to my subsequent emails. Moreover, i am not able to cancel and
                        get the refund
                        This is simply non acceptable
                        Netmeds customer support has been notified about the posted complaint.
                        View replies
                        Dear Customer,

                        We apologize for the inconvenience caused.

                        Please write to us at [protected]@netmeds.com sharing the order details.

                        Looking forward to your email.

                        Regards,
                        Netmeds Team!
                        Reply
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                          K
                          Kameshdatta
                          Oct 13, 2022
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                          Address: #12,Sidhibloks3,Ragive Gruhakalpa,Vasantnagar, Pragathinagar

                          I order medicines in netmeds my order num
                          [protected]ASO1 i cant get my order it is urgent to me i dont have delevary boy num when can i get pls reply my number on whats app [protected]
                          Netmeds customer support has been notified about the posted complaint.
                          View replies
                          Dear Customer,

                          We apologize for the inconvenience caused.

                          Please write to us at [protected]@netmeds.com sharing the order details.

                          Looking forward to your email.

                          Regards,
                          Netmeds Team!
                          Reply
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                            A
                            [email protected]
                            Oct 12, 2022
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                            Address: Hyderabad

                            4 days passed but i don't get my delivery. The tracking nmbr is showing invalid. Is any kind of fraud is happening with coustomers of netmeds for the prepaid orders. Please deliver my order or return my money.
                            Netmeds customer support has been notified about the posted complaint.
                            View replies
                            4 days passed but i don't get my delivery. The tracking nmbr is showing invalid. Is any kind of fraud is happening with coustomers of netmeds for the prepaid orders. Please deliver my order or return my money.

                            Netmeds Estimate delivery date passed but no delivery by qwik courier and the tracking number is also invalid. - Comment #4062254 - Image #0
                            Netmeds Estimate delivery date passed but no delivery by qwik courier and the tracking number is also invalid. - Comment #4062254 - Image #1
                            Reply
                            Dear Customer,

                            We apologize for the inconvenience caused.

                            Please write to us at [protected]@netmeds.com sharing the order details.

                            Looking forward to your email.

                            Regards,
                            Netmeds Team!
                            Reply
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                              S
                              sadsadsad
                              Oct 4, 2022
                              Resolved
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                              Resolved

                              Website: www.netmeds.com

                              Order ID[protected]W
                              Sub Order ID[protected]WSO1

                              They are not giving proper response to the complaint raised. They are neither ready to pick up the product and deliver my ordered goods not refund the money. They are just killing time. There helpline is useless as it provide no help and complaint by email is ineffective as they reply after 1 day and just say they are sorry but do nothing after that. It had been 3 days.
                              Nov 10, 2022
                              Complaint marked as Resolved 
                              Netmeds customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 08, 2022
                              Netmeds Customer Care's response                               Dear Customer,

                              We understand your concern regarding a refund against your order[protected]W.

                              We would like to inform you that we have credited the product amount of Rs 56.85 added to the e-wallet for Glucomol 0.5% Eye Drops 5ml qty 1 and Rs. 246.49 added to the wallet for ISOKON 20mg Capsule 10 s| qty:2.

                              You can redeem the same in your future purchases with us.

                              For more information please revert back to us.

                              Thanks for contacting Netmeds.com

                              Regards,
                              Netmeds Team!
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                                S
                                Seelam Chandru
                                Oct 4, 2022
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                                I placed an order today.. Money got deducted and order was declined.. No update on refund of money
                                Netmeds customer support has been notified about the posted complaint.
                                View replies
                                Dear Customer,

                                We apologize for the inconvenience caused.

                                Please write to us at [protected]@netmeds.com sharing the registered email Id and the screenshot of payment debited transaction details.

                                Looking forward to your email.

                                Regards,
                                Netmeds Team!
                                Reply
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                                  J
                                  Jayanta KUNDU 2222
                                  Oct 2, 2022
                                  Resolved
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                                  Resolved

                                  Address: Haripur,West Bengal, Pincide:- 713378,Distruct:- Paschim Bardhaman

                                  Delivery Service is very Bad
                                  Nov 10, 2022
                                  Complaint marked as Resolved 
                                  Netmeds customer support has been notified about the posted complaint.
                                  Oct 02, 2022
                                  Updated by Jayanta KUNDU 2222                                   Delivery service is very Bad
                                  Verified Support
                                  Oct 05, 2022
                                  Netmeds Customer Care's response                                   Dear Customer,

                                  We apologize for the inconvenience caused.

                                  Please write to us at [protected]@netmeds.com sharing the order details.

                                  Looking forward to your email.

                                  Regards,
                                  Netmeds Team!
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                                    R
                                    Rohit Singh Sajwan
                                    Sep 30, 2022
                                    Resolved
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                                    Resolved

                                    I ordered a ketomaster shampoo on 1 September and it was cancelled and showing me return till I didn't get my refund.. kindly solve my issue.. thank you
                                    Nov 2, 2022
                                    Complaint marked as Resolved 
                                    Netmeds customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 02, 2022
                                    Netmeds Customer Care's response                                     Dear Customer,

                                    We apologize for the inconvenience caused.

                                    Please write to us at [protected]@netmeds.com sharing the order details.

                                    Looking forward to your email.

                                    Regards,
                                    Netmeds Team!
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                                      Z
                                      zak momin
                                      from Ahmedabad, Gujarat
                                      Sep 29, 2022
                                      Resolved
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                                      Resolved

                                      Address: ios application (company application)

                                      I have placed order on 29th july and at that time my money was deducted but order wasn't placed and nothing shows in order sections. after that i have talked more then 10 times with customer care for my money back and still right now i am waiting for my money. still right now whenever i calling for my money they said that its been already process n processing time is about 7-10 days but its been already around 1 months passed but i didn't get anything back into my payment mode. now i don't know what to do? can anyone help me with some info for getting my money back.
                                      Nov 3, 2022
                                      Complaint marked as Resolved 
                                      Netmeds customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 02, 2022
                                      Netmeds Customer Care's response                                       Dear Customer,

                                      We apologize for the inconvenience caused.

                                      Please write to us at [protected]@netmeds.com sharing the registered email Id and the screenshot of payment debited transaction details.

                                      Looking forward to your email.

                                      Regards,
                                      Netmeds Team!
                                      View replies
                                      [protected]@netmeds.com i can see only this in email section n this is not valid one .. can u please share proper email address so i can give u my details.
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                                        R
                                        Ronak Gharat
                                        from Palghar, Maharashtra
                                        Sep 25, 2022
                                        Resolved
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                                        Resolved

                                        I ordered tablets for my mother on Jun 18 After nearly. 1 month the company couldn't deliver me so i asked for refund but after several follow ups thr money is not refunded to me. also i ordered 2 tablets on 14 july and they failed to deliver that too on time. They said about the mistake of Delivery company so i asked to change it for me which they agreed on. So after again several follow ups i called again the customer care and they said they are refunding the money for order on 14 July too without my concern. Now when i try to talk the call hangs up as if the number they fo fraud with goes to hang up.Please look into this . Its been over 50 days now i haven't received my refund still now ..Please do help
                                        +1 photos
                                        Oct 27, 2022
                                        Complaint marked as Resolved 
                                        Netmeds customer support has been notified about the posted complaint.
                                        Verified Support
                                        Sep 26, 2022
                                        Netmeds Customer Care's response                                         Dear Customer,

                                        Sorry for the inconvenience caused.

                                        We will coordinate with our team and resolve your query at the earliest.

                                        We need your cooperation in this regard.

                                        Regards,
                                        Netmeds Team!
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