[Resolved]  Nsdl E-Governance Infrastructure — PRAN not found in database while trying to set the PRAN password

I have recently registered for eNPS, I deposited a sum of 2000 rupees and received an acknowledgement as well as a PRAN number.

While trying to set my PRAN password, I am receiving an error saying PRAN not found in data base.

Why am I even facing this issue on the first place, this is a national website and it has such broken pipelines for storing my data?
This goes against network and security guide lines from the Indian constitution and I can file a case for the same. Please look into the matter immediately.
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Apr 14, 2024
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Mar 07, 2024
NSDL e-Governance Infrastructure Customer Care's response
Thank you for reaching out to us. We’re happy to assist. Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php. You may also visit our Chatbot "KYNA" available on our website www.npscra.nsdl.co.in.
- Team Protean
 
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    NSDL e-Governance Infrastructure Phone
    +91 22 2499 4200 [Vidya Lakshmi]
    +91 22 4090 4242 [Head Office]
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