Nykaa.com — eucalyptus nyx lipstick I bought on nykaa was a damaged product

Address: Kolkata, West Bengal

Website: Nykaa.com

I bought the eucalyptus nyx lipstick from nykaa and it was delivered on the 28th of july. On opening the parcel i found the lipstick to be damaged. I immediately took a snap of it and sent it to nykaa asking them to take the product back and deliver me a new product. I got a reply saying that they will contact me in the next 24 hours. I have had no phone call from them and it looks like i will not be getting a replacement. This is not fair as i have already paid money for it and ek not be able to use the product as it is a damaged one. Did not expect this from nykaa who claim that they are very good in their service.