Nykaa.com — i'm complaining about my order which was taking too long to deliver

Address:

Kolasib, Mizoram, 796070

I had ordered makeup from nykaa on 8th january 2018, i was inform that my ordered had been shipped on 12th january 2018 from india post-mr/da/west-1615 but i can't trace my consignment number in my courier website. Which was written not available. So when i called in their customer care number. I was just told.. It will take little time to deliver and will be delivered in 3 to 5 working days.. But still i didn't get any info about my order... Today is 20th january. Please help