Nykaa.com — incomplete order delivery

Address:	Ludhiana, Punjab, 141013
Website:	www.nykaa.com

It was my very first time when i used nykaa it was recommended to me by my sister. I placed an order worth ₹1110 which included three items 1. Maybelline gigi handid urban jungle eye shadow pallete. 2. Lip gradation lipstick color mauve 1 3. Maybelline shell compact. I received the order today without any certain prior contact and there is a missing item in the order the lip gradation mauve 1 lipstick is missing but the amount has been full paid. When i called up to express my dissatisfaction the executive instead of accepting the mistake told me to wait for three four days after the confirmation of the missing item. They have such audacity to deliver an incomplete order and then not provide any kind of apology. I needed that order urgently because i have to move abroad and now even if they deliver it .. it will be of no use to me. I have raised the issue as a fraud against ur company in consumer complaints. The services of nykaa are poor and I wouldn’t recommend anyone to use it.