Nykaa.com — lipstick

One of the worst shopping site i have ordered 2 lipsticks of maybelline brand on 15/12/2017 but the delivery was more than 15 days late... Both the lipstick i have received in the damaged condition so i tried to return it but the app showed continues error saying opps try after some time and the one shade i have received is wrong... Don't understand wat to do with damaged n wrong shade lipsticks which don't even suit me n thy said it's matte but it's glossy which i don't use... Never buy anything from them