Nykaa.com — money paid/product not received/no response from company

Address: Mumbai City, Maharashtra
Website: Nykaa.com

I have ordered my item bearing order no:[protected] on[protected] which i havent been recieved till now and on[protected] the delivery team have called me and said we wont be delivering the item as if we cant come. This company is least concerned about customers satisfaction and also not even bothered to reply by mail for further communication even after complaining.
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    Nykaa.com
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    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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    7%
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    71
    Nykaa.com Phone
    +91 92 2220 1010 [Customer Care]
    Nykaa.com Address
    104 Vasan Udyog Bhavan, Sun Mills Compound, Lower Parel, Mumbai, India - 400013
    View all Nykaa.com contact information