Nykaa.com — not solving the issue after 4-5 days

Nykaa.com — not solving the issue after 4-5 days

P [email protected] from Ludhiana, Punjab Oct 25, 2019

NYK[protected] This is the order no. I ordered lakme golden liner but its dry cannot applicable created the return request but they rejected neither i got the refund of the other product after getting picked up of the product after two days the refund is not initiated till yet. not even a single issue is resolved neither i got any solution from this & refund is not done till date even i ordered the biotique shampoo & the shampoo was spilled all over the other product. & they are not taking any initiative to solve the issue. Was this information helpful? No (0) Yes (0)

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Nykaa Customer Care

from Mumbai, Maharashtra

Nov 1, 2019

Hi Pragati,

Thank you for writing your concern,

This is with reference to the order no. NYK[protected]. As per your order history, there is one cash on delivery order which was placed on 07/10/2019 for "Lakme Insta Eye Liner - Golden" with more 3 products. As per the order tracker, the status is showing "refused delivery" on 13/10/2019 and the order has been returned to our warehouse. The shipment can be tracked through the tracking link https://www.wowexpress.in/ with the tracking no.C[protected]. We request you to please share the order number at [protected]@nykaa.com in which you had ordered for "Lakme golden liner" so that we can assist you in a better manner and also we are unable to see any order placed for "Biotique shampoo" through the email id ([protected]@gmail.com), please share the order number of this product as well.

Regards,
Team Nykaa