Nykaa.com — Order delivery are delayed

Address: Mumbai City, Maharashtra, 700157
Website: www.nykaa.com

I ordered my products on 5th December. It was a prepaid order.Today is 17th December and I didn't get my products. ..There are only one customer care No and it seems to be always busy..I just want to get my order.They are always saying that order will dispatch..but in the end of the day they are not doing anything.I am totally hopeless about this . Please do something that I can get my products as soon as possible otherwise I want my money back.
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Dear Sir/Mam,

New Order #[protected]

Nykaa A/C:[protected]@gmail.com

I have purchased a gift card & paid the amount online for Rs.1000

Gift card is not delivered to receiver.I accuse nykaa for this inconvenience & resolve the matter immediately.
I ordered some items on 9th may its 16 the products are not even packed to dispatch. Customer care always busy. No response of e-mails. Disgusting service .

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    104 Vasan Udyog Bhavan, Sun Mills Compound, Lower Parel, Mumbai, India - 400013
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