Nykaa.com — Pathetic customer support

Address: Chennai, Tamil Nadu, 600102

Website: www.nykaa.com

Any of you have been using Nykaa.com. I have been struggling to get the status of my order. I made a payment through Paytm. The amount is deducted from Paytm however the order does reflect in nykaa site. I have raised ticket with both but no luck! I have tried customer support for both. I am always in queue and eventually hang up. It's such a pain when merchants promote different mode of payments and then leave their customers helpless. This is the second instance I have experience #badservice from #nykaa. Last time I received an expired product. For that I received response on social media to show their concern but in reality the product was neither exchanged nor a new one was sent.#shame#poorsupport #nykaa #
#noresponsefromnykaa #ticketid544852 #suchashame #saynotonykaa.