Nykaa.com — payment made but order shows unsuccessful

Address:

600030

Hello
I just paid to order 4 items that costs 1300. The payment was made but i didn’t get any order number and it was showing unsuccessful!
I’ve ordered twice from nykaa before and this is my first time being unsatisfactied with nyka system.
I’m attaching the copy of bank message i received that has pos.

Please contact in my phone number [protected]