Nykaa.com — pending refund

Website:

nykaa.com

Sir,

I have ordered 5 items on 1st november 2018 (Order number[protected] and paid rs 2029 through internet banking, but immediately i cancelled a part of order named rica wax for sensitive skin) but again i reorder the same particular product (Rica wax for sensitive skin) which was paid through cash on delivery. So the previous 4 order items (Order no[protected] has been already delivered excluding the cancelled item,. But i didn't get my refund yet. The refund amount-₹985. And inspite of several complaints and mails they are saying only to wait 2 to 3 days more whereas the refund has been initiated on 2 nov 2018.

So i want my refund back, please kindly take immediate step to get my money back