Nykaa.com — Poor customer service

I have been calling them since last 5 days regarding the same problem, and there is no update to my issue .
It is so irritating to have same replies every time.
My flight is on 2nd dec, expected delivery was 29th November 2024 .
But they have not yet delivered.
I have been complaining that there is some misroute issue showing in my delivery tracking app since a week but no response.
My parcel stands undelivered today on 2 dec 2024
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    Nykaa.com Phone
    +91 92 2220 1010 [Customer Care]
    Nykaa.com Address
    104 Vasan Udyog Bhavan, Sun Mills Compound, Lower Parel, Mumbai, India - 400013
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