Nykaa.com — product remains undelivered - no action taken

Website:

www.nykaa.com

Order no.:[protected]
I had purchased some product online from nykaa and bluedart is the courier partner. The product was to ship to indore and to be delivered by 22nd october. It has been more than a week since it is lying in the same location (Vijaynagar hub-indore) but it’s status has not been updated and it remains undelivered despite being in the same city.
I have made repeated calls and written emails to both nykaa & bluedart but no action is being taken. Everytime the same line is being used “we are doing our best, we have escalated the request to the concerned department” but nothing at all is being done.
Please help.