| Address: | Kolkata, West Bengal, 700034 |
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On 21, sep 2018 i had ordered a couple of products from nykaa and one of them was a nail polish in the shade nutcracker dreams. I had previously bought it right after they had launched it, and it was one of my favourite shades. So i wanted to buy it again. So upon receiving my order i noticed that the nail polish shade was not nutcracker dreams but milk chocolate. It had the shade name nutcracker dreams but the polish itself was milk chocolate. I think they labelled the product incorrectly, maybe.
So i complained about it and the nykaa team refunded me the amount in the form of a coupon code.
On 23 october, i placed an order for a couple of things and among them was nutcracker dreams and i used that very coupon code so i didn't have to pay for the nail polish atleast. But i was disappointed again when i got my package today and saw that i got milk chocolate again instead of nutcracker dreams. The nail polish has the shade name nutcracker dreams but the actual shade is milk chocolate. Again! Now either i have gone blind or the shade nutcracker dreams doesn't exist anymore. I was so looking forward to receiving my favourite shade but twice now they have send the wrong product.
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Very annoying seriously 😖