Nykaa.com — return policy

I hv actually mail 4 days ago about my eyeshadow return i hv expiry date issue i mail 20 to 30 mails but nykaa not giving response yet and i m regular customer i m totally disappoint, when they told me about snapshot send of eyeshadow then i send invoice and eyeshadow pictures 10 times but still not solve problems company mail me from different names and ask about same procedure that u send pictures of eyeshadow, in short they confusing customer and not return product