Nykaa.com — Unethical behaviour

Address: Pune, Maharashtra, 411006

Website: Nykaa.com

Being a constant user of Nykaa over the years I am completely disappointed with my recent purchase of Nivea lemon and oil shower gel.This incident took place on 26th of jan 2017 and once i opened my purchase cover I could see the product being packed untidily along with certain amount of dirt over its bottle caps.I immediately lodged a complaint to their website customer care regarding a refund and the condition of the product but i have not got a reply till now.It is highly irresponsible in their part to not make any further resolution of my complaint.My order number is #[protected] and I demand their higher authorities to reply immediately and provide a refund for the product.