[Resolved] Nykaa.com — Wrong product delivered

divyavk

from Bengaluru, Karnataka

Jun 13, 2016

Address: New Delhi, Delhi, 560100

Website: www.nykaa.com

I have received a wrong product from Nykaa.com.
I have emailed them many times but they have not responded.

My order number is -ORDER #[protected] . This happened on 9/06/2016.

i have ordered a Richfeel Brahmi Hair pack worth 550Rs from Nykaa.com
instead they delivered me Richfeel Shampoo worth 150rs.

The invoice is clearly stating the product is 150rs.

When ever i call them the customer support tells me to email with the attachments and they will respond in 48hrs. but they are not responding to my email as well.

I want a refund .

Thankyou

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Jun 29, 2016

Complaint marked as Resolved

Thanks Nykaa

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Comments

Nykaa.com Customer Care

from Mumbai, Maharashtra

Jun 18, 2016

Verified Support

Dear Divya,

Thankyou for providing the details. We always ensure rigorous quality check but somehow a wrong product was delivered to you. We sincerely apologies for the inconvenience. Also the support team has responded to your mails and I hope we have provided a satisfactory resolution. For any concern you can write to us on [protected]@nykaa.com and we will surely help you. :)