Nykaa — Customer Harassment

Website: nykaa.clickpost.in/page?cp_id=5&altUrl=goo.gl/EkCSKq&waybill=79751714604&key=5537ca51-d0ad-448f-bd5b-dbcbcbb45f63Yeah

I placed an order with Nykaa, ORDER ID
NYK[protected] for few products. On the day of my delivery I wasn’t available so I requested them to get my product delivered another day. They noted my preferred delivery date. It’s been 2 weeks ever since I have not received my order. Blue dart Newtown service centre is sitting with my order ([protected]) since so many days and has not even bothered to get in delivered. Their customer service number doesn’t work I tried rescheduling the delivery also through the link. They have not even tried contacting me once. I call Nykaa customer service daily and they give me scripted replies saying we have escalated the issue and you will be receiving you order in 24 hours. When asked to forward the call to the supervisor they say they are on another call and hang up the call on my face. I am being harassed daily. I requested them to resend the order from their end and that also they are not doing.