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O General Complaints & Reviews

1.2

Updated: Jun 11, 2024

Complaints 107

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26

Unresolved

81

So far, so good. O General is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope O General will keep up the work and continue to help more customers with their concerns even better 🤝

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Brand new AC not working properly

Inverter AC model no ASGG12JLCA replacement to 1.5 ton.

O General Inverter A/C

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warranty and guarantee card

Worst and Fraud Company. Don't be a victim of General Air conditioner Company

This is regarding Remote Complaint of O General AC split AC

O General reviews & complaints(107)

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Address: Vijay Sales India Pvt Ltd, iNDIRAPURAM GHAZIABAD

Respected All,

Greetings of the day. This is to kindly be noted we purchased an AC of O General from Vijay Sales Indirapuram Ghaziabad on 20-04.2024. As discussed with Vijay Sales Indirapuram Ghaziabad, AC smelling foully which needs to be checked urgently to prevent my mishappening. Requested to change the AC with new AC on priorit.
NIKHIL GARG H/O ARCHANA GARG
[protected]

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Address: Chennai

Just installed yesterday. Cooling effect not felt at all; highly ineffective. Too noisy. Awful smell too. This is just within a day post installation....

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Address: Chandanagar 202 Kavya Mansion Hyderabad-49

I have started the journey from Tadepalligudem to Hyderabad on 22.02.2024 at 8.30pm. In this Bus both seats are damage condition H1 & H2 attached photos for your reference. Bus Number AR01G4160
But this persons not give changing this seats. We are not happy to say that either refund the money or change the seat immediately.

If not take action will go for consumer complaint.

Regards
K Rajeswaribr...

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Address: HI TECH FUMIGATION

I purchased O General AC (1 Ton) during the year of 04.05.2022. (Serial No. D009659D0029901). It is regreat to informed that the AC machine has been service only one time during the warranty period inspite of repeated request and remainder made by me, which resulted the AC machine is not functioning properly. Now we requested a local Tuticorin agent to do the service for the above machine for which we paid Rs. 600/- as service charges to...

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Address: CA 20, TAGORE GARDEN NEW DELHI- 110027

I got O General AC installed at my home and requested for 1st service as per schedule. The technicians visited and just wiped the outer body with dry cloth.
Only plastic portion of Outdoor unit was wiped with dry cloth leaving remaining visible portion in a shabby condition. On taking up with service centre, I was informed that this is as per company policy.
This is highly lacking as compared to after sales service provided...

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Respected Sir,
Last 15th June, 2023, I have bought new split ac O general 2.0 T for my house. The electrician did installation of the ACs and assured us that they will not cause any problem for the same and it comes with 1 year standard warranty. We have bought AC form authorize distributor / dealer (Invoice attached).
AC is not working from 21 Aug 2023 onwards and I requested complain on 22 Aug 2023 to services team whose...

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I have lodged a complaint noNDL[protected] with the complaint department and got sms that your complaint will be attended urgently. But after 2 days, the complaint is unattended. In march 2023, I purchased 2 window ac from you, but sorry to say that I regret my decision as the service parameter is very poor....

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On 8th April, I bought 2 O General inverter AC's for my home from KOLDEN AIR CONDITIONING PRIVATE LIMITED, from Emall Kolkata. Firstly, my AC's were delivered too late, around 16 days of buying. On 24th the AC's were delivered. The logistics was maintained by Area Wide Logistics and the vehicle number used for the delivery was WB11D7844. The delivery guys just kept delaying and were even rude too while delivering. I was harassed for 4 days...

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After several call for Installation registration for O General AC purchased on 17.08.22 (Product Name O GENERAL SAC 2.0Ton AOGA24FUTC Invoice No. RMPL22-23/2765), one Shri Mehtab Installation Engineer has contacted us and finally come for the work on 26& 27.08.22 on given address at Meerut (UP). Installation of this AC suppose to be done free of cost and without asking for assistance from customer by the O General Engineer in neat and clean...

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Address: Karla Aircon Pvt Ltd Mohali

I purchased ac 3 months ago for my cloth emporium narain dass bhushan Kumar Dirba. And after 2-3 days of the fitting of ac it started leaking water whenever it's shut down after using it. We have reached of the customer service of the agency but they are not coming for services. It's been 3 months and everytime they just make an excuse that they will come tomorrow. We are bearing a great loss due to leaking of water as it destroys the clothes...

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Address: Prestige Cosmopolitan, No.36, 8th Floor, Sardar Patel Road, Guindy, Chennai - 600032 Tamil Nadu, India

Hi.. O GENERAL TEAM

Reg mobile no-[protected]
Name -Dr.Shakti
COMPLAINT NO-GHA[protected]

still no response

I am writing this letter with a complaint regarding your services. Since the past 2 week, the AC in my house has not been working. In the start, I was very pleased with the AC.

However, since the last week, it hasn’t been cooling. I called your customer care...

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Address: L-2/161- B DDA FLATS KALKAJI NEW DELHI 110019

Since the day I have bought the air condition split AC 1.5 t The installation was done wrong and the cooling is not there since day one. I have been calling customer care and registering my complaint but no one appear to fix the problem. Finally when a guy came to my house 2 days back after 2 months of complaining he asked me that the installation is wrong but we have to pay 1500 Rupees for the installation. When I asked him why we have to...

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It is a only worst Air conditioner company I have ever seen in my life. The reason behind is that I had buy a General Split inverter A.C. (which IS BEST in the class) of Rs 65, 000 (Total cost with installation is Rs 70, 000) because I heard that this is A BEST company in A.C. product like you. But within less then 2 year duration with a normal home use the fan and PCB board of outdoor unit get defected or not working due to which there is...

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Installed 1.5 ton ac 3 months ago
Now from 15-20days cooling is very low
Please solve the problem...

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Address: 4th lane, Bambugali, Near Alankar stores

Service Request Number PUN[protected]
All the details already emailed but no response....

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I want to apologize that I committed a crime by buying a Window Air conditioner from your O’ General brand of AC’s. This was bought on the unfortunate date of June 10, 2022. The Blower fan situated behind the AC unit was broken and was reported within 2 Hours (of buying and installing) on O’ General Arcade WhatsApp service with number +[protected]. Since then a technician visited stating that the above-mentioned fan will be changed....

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Purchased last August AC is not working properly and have complained almost 5 times till now..No solution provided by them...

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I purchased 1.5T Inverter model AC on 23/11/2021..Even though I can get the same category from other reputed second favourite brand at 30% less price, I purchased this model AC only based on brand Ogeneral.

On the day1 installation guy came and installed the unit but it is not even switching ON..On the day2 some other guy came and told that the previous guy installed wrongly and he rectified it..Now the AC is powered on and...

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Address: FUJITSU GENERAL india

Dear, sir this is stated that i have purchased AC MODEL NO ASGA24FVTC capacity 2 ton on 01-03_2022 it does not work service call mo GHA[protected] it is shameful about O-general ETA india pvt.ltd. i made saveral complaints and telephone calls about the product but no response of my calls several times they only given complain to service centere and left the matter in between without taking any decisions. I am willing to go to honarable consumer...

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Address: 31-a mian wali colony gurgaon harayana

I purchased 2 Ac
One is running fine but other AC is defected piece as creating issue from last 2 months .
I have complaint technician visited said will visit again but it has been 7-8 days not yet visited and completed my complain that issue is resolved .
Was using from 8-9 month
Now if i get issue as it was winters we didn't use it at that time.
Need support and hope to get it resolved soon. As being...

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